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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1127 reviews)

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4.81

Based on 1,127 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent interest rates. Excellent interest rates. Excellent customer service Reviewed on: 26th February 2025

Latest lowest rating:

1

Denied my money on maturity service disgraceful! Previously able to login online but suddenly stopped. After repeated requests for information and help I was totally ignored. Mat... Read more Reviewed on: 17th January 2025

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Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1127)

Excellent interest rates.

Excellent interest rates. Excellent customer service Reviewed on: 26th February 2025

Easy to set up online Savings accounts (Cash ISA)...

Easy to set up online Savings accounts (Cash ISA) providing a choice of monthly or annual interest with competitive rates and next working day access to your money. I liked the new look website which is very clear and easy to understand. Reviewed on: 26th February 2025

Denied my money on maturity

service disgraceful! Previously able to login online but suddenly stopped. After repeated requests for information and help I was totally ignored. Maturity on the savings account arrived and I was not able to get my money out of them. Scandalous treatment. They kept fudging the issue, avoiding any assistance to me and making a mountain out of a molehill. they just wanted me to phone them which I am unable to do, on which is after all an online account that should be operated solely online. Today no progress has been made I still do not have my money! To repeat, unbelievably arrogant bad service Reviewed on: 17th January 2025

Simple to use, but they don't have a mobile app and...

Simple to use, but they don't have a mobile app and the login process is too long. Also navigating the Savings account is not simple, if you click the return button you need to login again every time. Reviewed on: 28th November 2024

They won't act on ISA transfer instructions to trans...

They won't act on ISA transfer instructions to transfer an ISA for one with a much better rate, it's October tomorrow and this has been ongoing since April. The worst customer service I've come across and clearly a dereliction of their duty. Don't put your money with them if you want to transfer for better deals in subsequent years. Reviewed on: 30th September 2024

Having always used 'BIG' banks I was hunting around...

Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous about using a bank that I hadn't heard of before. My fears were completely unfounded, in fact the opposite was true. Because they are smaller the levels of communication and service are far superior, also the 'computer says no' type of nonsense and ridiculous processes that I'd experienced with the likes of Santander and Lloyds when trying to open/move/close accounts were nowhere to be seen. I'd highly recommend using them, it's how banking used to be! Reviewed on: 30th September 2024

Good customer service and communication, account ver...

Good customer service and communication, account very easy to set up! Reviewed on: 24th August 2024

Difficult to use and misleading website.

Difficult to use and misleading website. Have not acted on maturity instructions. Have also forgotten to credit interest. You have to check every detail with this bank. Reviewed on: 21st August 2024

Breach of personal information handling

Shawbrook have let me down, 1) When I opened a business savings account in the company name, they decided to knock the information display of my personal and business accounts together. 2) They even changed my personal login credentials and would not change them back. 3) I asked them why and to separate the two logins, but they would not listen, making it out like they were doing me a favour. 4) In disgust, I closed the business account. 5) The accounts still persisted in appearing in the listing on their/my front navigation page. 6) I pointed this out and asked them to correct it. And there followed a lengthy mail conversation where they not only pretended to not understand the situation and asked for screenshots twice, but each time they replied it was a different person who did not seem to either understand the problem or irritatingly and incompetently kept cutting and pasting from a crib script - Very annoying. Finally I had a telephone conversation about the whole thing, and they made escalated it into a complaint. In the conversation, they indicated slantedly that they will raise this with the appropriate department, and see if something comes of it. Which I sensed as 'they are going to do nothing about it' and told them so there and then. A few weeks later they paid me a derisory sum for the troubles I had been through. The account front page display, with all the faults pointed out at the outset, persists to this day - they have actually done nothing about it! Reviewed on: 5th August 2024

Always near the top on savings rates.

Always near the top on savings rates. Some minor delays in service response. Also, some minor admin errors. Terms could be better clarified. Reviewed on: 29th July 2024

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