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MrRee

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Review of the Shawbrook Bank, Savings:

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Staggeringly bad treatment at the hands of this Bank...

Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my maturity instructions - if I did not the funds would be placed in the Matured Funds Account paying, wait for it, 0.1% - yes you read that correctly 0.1%!!!!!! So, of course, I gave them 1 month notice that I would be transferring my funds, on maturity, to another provider. I had completed my instructions according to what I thought was my obligations to avoid the funds dropping into a 0.1% account. What did they do? They put the funds into the 0.1% account!!!!! When I questioned it they say that a transfer out is not considered a Maturity Instruction!! WHAT??? How many people are they ripping off like this? How many people are they treating so badly? They have ignored my complaint - just pointing to their process, of which I was NOT informed. I am beyond disappointed that they act like this. BEWARE!!!! Reviewed on: 27th May 2026

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