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MrRee

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Review of the Club Care Caravan Insurance, Caravan Insurance:

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Sharp practices and disgusting marketing tricks

Was sent a request letter from these to get a quotation for a touring caravan Insurance Policy - if they can't beat my renewal, for a like-for-like Policy, they will give me a voucher for 2 nights caravanning at a CCC Site. I've had quotations from Club Care before and they have always been way too expensive for a poorer Policy, but, I thought, give it a go .... 2 nights camping on offer if they fail again. First quotation was online, and, as expected, they were silly expensive for a poorer policy - so I contacted them and asked for my 2 free nights camping voucher - as promised. We need to go through it manually on the phone again (obviously to do some underwriting tricks) - OK I said, and went through it all again .... matching as far as I could my renewal policy quotation, they asked how much my renewal was - I said that I will tell you when you come back with your best price ..... off they went, came back with £220. As I thought I said, my renewal is £146 with my current Insurer - for a superior Policy, with additional benefits. So I will take the 2 free night voucher you promised me. I'll send in my renewal so that you can confirm my claim. Hold on they said and went away, came back, we can make it £139 now!!! What??? £220 to £139 in 3 minutes?? Some underwriting playing has taken place - and my renewal Policy is superior anyway - so, I have complied by my end of the offer you made, I am due the 2 free night voucher. No, they said, we have beaten you renewal by £7 so you don't get the voucher - WHAT? But my Policy is superior - they are not comparable - that doesn't matter they said ............... but it does your way if my Policy wasn't as good???? That's rather unethical and a terrible way to treat people don't you think?? I am shocked and disappointed that the CCC whom I have been a member for over 30 years have anything to do with these shady practices. Be aware, if they treat you like this when they want your business how will they treat you when/if you need to make a claim. Disgraceful way to treat people!!! AVOID!!!!! Reviewed on: 29th June 2026

Review of the Shawbrook Bank, Savings:

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Staggeringly bad treatment at the hands of this Bank...

Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my maturity instructions - if I did not the funds would be placed in the Matured Funds Account paying, wait for it, 0.1% - yes you read that correctly 0.1%!!!!!! So, of course, I gave them 1 month notice that I would be transferring my funds, on maturity, to another provider. I had completed my instructions according to what I thought was my obligations to avoid the funds dropping into a 0.1% account. What did they do? They put the funds into the 0.1% account!!!!! When I questioned it they say that a transfer out is not considered a Maturity Instruction!! WHAT??? How many people are they ripping off like this? How many people are they treating so badly? They have ignored my complaint - just pointing to their process, of which I was NOT informed. I am beyond disappointed that they act like this. BEWARE!!!! Reviewed on: 27th May 2026

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