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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.77 (298 reviews)

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4.64

Based on 298 reviews, last reviewed 25th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Very easy and trusted. Very easy and trusted. And good place to start saving. Ran by people for the people Reviewed on: 25th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (298)

I've been a member for a number of years.

I've been a member for a number of years. Whenever I've needed to contact GWCU their customer service has been exemplary. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Jjgirl, Thank you for being a long-standing member and for this kind feedback. We really value your trust and loyalty, and we’re so pleased to hear our team has consistently supported you. We’re here whenever you need us. Warm regards, Emily Response date: 16th May 2025

Very easy to set up an account

Clear simple website, very easy to set up an account, and to track the progression of one's savings. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Gary Thank you for taking the time to share your thoughts. We're really pleased to hear that you found the website straightforward and setting up your account hassle-free. It’s great to know that tracking your savings has been easy and clear too - that’s exactly what we aim for! We really value your feedback and GWCU are always here if you need more support in the future Best wishes Robin Response date: 16th May 2025

Clear and helpful every time

GWCU sends a helpful and understandable newsletter, which helps me understand what they have to offer and helps me feel involved. They managed the merger with the CU I was in before very well. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Karen, Thank you for your thoughtful review. We’re so pleased to hear that our newsletters help you feel informed and connected. It’s important to us that our members feel included and up to date with everything we offer, from new products to community news. We really appreciate your kind words and continued support. Warm regards, Emily Response date: 16th May 2025

What a great service

What a great service, I have always been a poor saver however because of great western credit I now have more savings than ever. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Rocky, This is amazing to hear, thank you! Helping our members build healthy financial habits, especially around saving, is something we care deeply about. It's brilliant to know GWCU has helped you grow your savings. Warm regards, Emily Response date: 16th May 2025

Saeving account

.Saeving is a good product I cannot tell more , Reviewed on: 21st April 2025

Reply from Great Western Credit Union Hi R P Thanks for taking the time give us feedback! We're delighted that you have found your savings account to be a great product with GWCU. if there's anything else we can do for you in the future please don't hesitate to get in touch! Thanks again Robin Response date: 21st May 2025

Friendly customer service team

The process was very easy to go through and opened an account. The customer service team was friendly and ready to assist me to understand their products. Reviewed on: 20th April 2025

Reply from Great Western Credit Union Hi Naa Thank you for your feedback! We're really glad to hear that opening your account was a smooth experience and that our team was helpful in guiding you through our services. It's great to know you felt supported and welcomed. We’re always here if you have any questions or need further help in the future. Best wishes Robin Response date: 16th May 2025

From first point of contact, to finalising contracts...

From first point of contact, to finalising contracts, on ongoing customer support - the entire team have been consistent friendly, honest, understanding and supportive. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi AJG We really appreciate that you've shared your experience with us! We're so pleased to hear that you felt well looked after throughout the process. It's always our aim to make things straightforward and reassuring, and it's great to know the team made a positive impression along the way. We really value your feedback and GWCU are always here if you need more support in the future. Thanks again Robin Response date: 16th May 2025

I save a small amount each month.

I save a small amount each month. This is then used as spending money on a short holiday each year. I like saving with the GWCU as it is ethical and works to help the community rather than shareholders.Their customer service is excellent. I am treated with respect, courtesy and patience. As a valued individual. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Jjgirl Thanks so much for sharing your experience with GWCU. It's fantastic to hear how your savings are helping you enjoy a well-earned holiday each year! We're especially proud to be recognised for our service to our members, as we truly strive to be community finance for everyone. Your kind words about our customer service are also truly appreciated, we always want you to feel valued by our team. Warm regards Robin Response date: 20th May 2025

Ethical Saving

The Credit Union fits with my attitude to ethical saving with very good interest rates and I know my savings will be loaned to a borrower who needs it with support from the Credit Union through out the term of their loan. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Christopher Thank you for your thoughtful review! We’re really glad to hear that our approach to saving and lending aligns with your values. It’s great to know that you appreciate how your savings help support local people through fair and affordable loans. Thank you for supporting GWCU. Best wishes, Emily Response date: 13th May 2025

New customer

I've only just signed up but so far the process was easy and I received a prompt response to a query I had. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Thank you for joining us at GWCU and for sharing your first impressions! We're really glad to hear the sign-up process went smoothly and that we were able to respond to your query quickly. If you have any more questions, please get in touch - we look forward to your continued support! Warm regards Robin Response date: 20th May 2025

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