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Family Building Society: Savings reviews

4.54
Based on 1,134 reviews, last reviewed 17th Oct 2025
6% decrease in 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I had a great deal of help on the telephone today. I had a great deal of help on the telephone today. Reviewed on: 17th October 2025
Mrs A's avatar
Mrs A

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1134)

I had a great deal of help on the telephone today.

5
I had a great deal of help on the telephone today. Reviewed on: 17th October 2025

Transferring money.

4
i WAS UNABLE TO TRANSFER AN AMOUNT FROM ONE ACCOUNT TO ANOTHER. i PHONED FBS AND ME REQUEST WAS CARRIED OUT TO MY SATISFACTION. Reviewed on: 15th October 2025

Customer service is very helpful.

5
Customer service is very helpful. Reviewed on: 14th October 2025

TOP OF THE SHOP

5
THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES. Reviewed on: 14th October 2025

Waiting and hopeful

4
Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025

I am treated as a valued customer in the Branch .

5
I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025

Family BS is big enough to matter, small enough to c...

5
Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025

Friendly, competitive, easy access

5
Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025

Excellent savings interest rates!

5
Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025

Query with bank details to transfer

5
Query with bank details to transfer Reviewed on: 13th October 2025

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