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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1290 reviews)

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4.54

Based on 1,290 reviews, last reviewed 15th Apr 2026

8% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Online access problem Phoebe was friendly, understanding and helpful to enable me to retrieve my online access Reviewed on: 15th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1290)

Online access problem

Phoebe was friendly, understanding and helpful to enable me to retrieve my online access Reviewed on: 15th April 2026

friendly and helpful service

Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you often get with big financial organisations. A great experience. Thank you. Reviewed on: 15th April 2026

Great to speak to a very helpful lady and did not ha...

Great to speak to a very helpful lady and did not have to wait very long to be connected. Login problem solved quickly plus some useful advice regarding savings accounts Reviewed on: 15th April 2026

I spoke with Lisa, she advised me and guided me thro...

I spoke with Lisa, she advised me and guided me through account opening online and answered all my questions, really excellent Customer Service thank you Lisa Reviewed on: 15th April 2026

Prompt and precise telephone service

Prompt and precise telephone service Reviewed on: 14th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th April 2026

I recently had cause to contact you as I couldn’t ac...

I recently had cause to contact you as I couldn’t access my account. Lisa talked me through the process, several times until it was sorted. I must say Lisa had so much understanding and patience with me, as not used to too much technology, until it was sorted. I appreciated all of her patience and wish there were more people like her. Many thanks Lisa. Reviewed on: 13th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 15th April 2026

Fabulous customer support

My advisor was extremely patient, easy to understand and was happy to stay on the line till my issue was resolved. She was excellent Reviewed on: 13th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th April 2026

Very pleasant, helpful and courteous service.

Very pleasant, helpful and courteous service. Reviewed on: 13th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th April 2026

Family BS - poor service for online access

Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first time in over a year, to find that my access is denied pending re-registration on their 'new' website. Apparently registering is online for new customers, but an existing customer like me has to wait for a code to be sent in the post. Until this arrives, online access to my account is blocked. Complaining about this poor service resulted in a stock answer telling me I needed to re-register. Hence the poor rating in this review. Reviewed on: 11th April 2026

Reply from Family Building Society Thank you for your feedback, we understand your concerns regarding your online access. Following the online service upgrade, customers were provided with just over six months to migrate to the new system. Due to system capabilities, any customer attempting to access their account after this date are required to re-register as an existing customer. For security purposes, verification codes for existing customers are issued by post. In line with our standard procedure, if a verification code is not received within five days of completing re-registration, customers are asked to contact us by telephone, so the code can be provided directly. In the meantime, we are happy to action any requests or transactions on your account via phone or secure message where we want to ensure all customer have uninterrupted access to their funds. Response date: 15th April 2026

Needed to confirm some details on my account .

Needed to confirm some details on my account . I spoke to Holly who was very polite, patient & professional. It was a really nice change to speak to someone who both understood me and was clear and understood by myself. 10/10 Reviewed on: 10th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 15th April 2026

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