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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1443 reviews)

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4.60

Based on 1,443 reviews, last reviewed 13th Nov 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Your customer representative was very patient, solve... Your customer representative was very patient, solved a problem that was quite complicated (it took nearly 30 minutes) and was able to suggest many pr... Read more Reviewed on: 13th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1443)

Your customer representative was very patient, solve...

Your customer representative was very patient, solved a problem that was quite complicated (it took nearly 30 minutes) and was able to suggest many procedures to achieve what I needed. There was no long wait for my call to be answered; neither did she put me on 'hold' for ages as happens with other organisations to go and ask another person for help and advice; no robot to ask lots of questions at the start. Reviewed on: 13th November 2026

Patiently well done

Lots of problems signing in but all solved now. Maybe don't use i l or 0 or O as part of any code. Reviewed on: 12th November 2026

I feel valued as a customer with FBS

I felt valued as a customer and am confident that their employees are well-trained and knowledgeable. Reviewed on: 12th November 2026

Darryl was brilliant and helped us through some tric...

Darryl was brilliant and helped us through some tricky password and other login issues. We are both in our eighties so useless with technology but he was patient, helpful and empathetic throughout. Well done to him, and thank you. Reviewed on: 11th November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Darryl! Response date: 12th November 2026

Children's Savings, Branch Move, Statement Info

Being able to open an account for a grandchild is good, and the upper age before the child can access their money is very good. Having maturity dates on statements on fixed term savings would be an improvement. A significant negative for me is the fact the High Street branch has closed. Very inconvenient and likely that my husband and I will move our savings over time. Poorly communicated to customers. Could this have been intentional?? Reviewed on: 11th November 2026

Excellent service

Excellent service and good range of products. Always someone on the end of the phone to help with your queries. Reviewed on: 9th November 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2026

VG Interest rates and service

I found Family Building Society when interest rates were very low and I have remained as a loyal customer. The interest rates are vg. The local building society (the Yorkshire ) closed down, so there is no disadvantage in having only the phone service. Reviewed on: 8th November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 12th November 2026

So professional yet at the same time friendly and ca...

So professional yet at the same time friendly and caring explain things clearly but never in a. way that talks down to you Reviewed on: 7th November 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2026

Great personal service

Staff have always been very helpful and prompt in action Reviewed on: 7th November 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th November 2026

Excellent building society to save with.

Not one hitch from opening my account, to routinely servicing my account. That good my wife also opened one - and as a top class econmist that says all you need to know. Top rates and flexibility. Reviewed on: 5th November 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our products and service! Response date: 12th November 2026

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