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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (871 reviews)

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4.56

Based on 871 reviews, last reviewed 24th Jun 2025

295% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Handling of the issue. The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (871)

Handling of the issue.

The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Problem logging on

Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Paper Free.

I would like al my documents by email not by post. Reviewed on: 21st June 2025

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

Great service, very quick and completed everything i...

Great service, very quick and completed everything i wanted Reviewed on: 19th June 2025

Stephanie helped me sort out account access.

Stephanie helped me sort out account access. She was very patient Reviewed on: 19th June 2025

Inspired my confidence in the products and services

Telephone enquiry was answered quickly, the associate that handled my call was very helpful, polite and knew her stuff, so I was confident and satisfied. Reviewed on: 18th June 2025

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