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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1400 reviews)

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4.59

Based on 1,400 reviews, last reviewed 24th Aug 2026

30% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Very helpful and professional staff. Very helpful and patient staff. Pleasant to speak to. Clear advice. Problem solved. new account opened. Thx. Reviewed on: 24th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1400)

Very helpful and professional staff.

Very helpful and patient staff. Pleasant to speak to. Clear advice. Problem solved. new account opened. Thx. Reviewed on: 24th August 2026

Call Centre excellence.

Needed to contact your call centre. Tracey dealt with my queries and actioned a change of bank details with the minimum of fuss. Reviewed on: 24th August 2026

Got there in the end!

Two calls and several emails needed to sort out access to my newly established bond account. Got there in the end but resetting the password was a tricky and time consuming process Reviewed on: 21st August 2026

Positive and negative.

Positive and negative. Good that my savings bond will automatically renew at the new customer interest rate if I take no action. Bad for the amount of paper involved even though I am registered for on-line communication: I received six pages regarding the renewal and two letters totalling four pages confirming the renewal and payment of interest. Two emails would have sufficed. Reviewed on: 20th August 2026

Very professional and helpful agent

Very professional and helpful agent Reviewed on: 19th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Excellent Customer service

Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query. Reviewed on: 17th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service received from Lisa! Response date: 19th August 2026

Friendly, helpful, professional staff.

Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer. Reviewed on: 14th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 19th August 2026

Savings account

Very good and understanding , person was helpful with product knowledge and interest rates. Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Very helpful and friendly young man who helped with...

Very helpful and friendly young man who helped with all the answers I needed Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Secure access and excellent customer service

Secure access and excellent customer service Reviewed on: 13th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

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