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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1424 reviews)

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4.60

Based on 1,424 reviews, last reviewed 6th Oct 2026

31% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Telephone support is excellent Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one... Read more Reviewed on: 6th October 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1424)

Telephone support is excellent

Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one. Reviewed on: 6th October 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 7th October 2026

Thank you Gill

Very good service from Gill she was very understanding of me trying to get on to my account this lady deserves a medal for her patienceThink yourselves lucky Family building Society Gill was superb.Joy Rayner Reviewed on: 5th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Gill! Response date: 7th October 2026

Excellent service from Messiah

Messiah spent a long time helping me update my login. Very grateful to him for his patience and professionalism. Highly recommend. Reviewed on: 30th September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 7th October 2026

Exemplary telephone help line.

We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the option of a call back if requested). Our questions were dealt with to our entire satisfaction and we were given a welcome nudge in the direction of an account offering an improved interest rate. Reviewed on: 28th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th September 2026

resetting online services

I had bombed myself out of online services and Sonia was very patient helping me to get set up again Reviewed on: 23rd September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Sonia's service! Response date: 24th September 2026

Excellent customer service.

Excellent customer service. Recent telephone call with Simon Harrison was a perfect example of how staff go above and beyond to help customers Reviewed on: 22nd September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Simon! Response date: 24th September 2026

Telephone service not as good as it used to be..

I telephoned because the reference quoted on a payment to fbs was for a closed a/c, and to ask if it could be credited to the account that I had open with them. I was told it could not be, and would be sent back to my bank. Two days later I have not received the payment back, but have a message on my fbs a/c to say that it will be. The lady I spoke to started to look up my a/c details but the phone line was poor and we were cut off. She did ring me back but despite answering the last question she had asked she had to go through the i/d process again. By this time I was out of time, because it had taken so long for my original call to be answered. Service use to be really good, but trying to get a telephone call answered takes a long time now. Reviewed on: 17th September 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you were disappointed with the service you received on this occasion. For security reasons, if a call is disconnected, we are required to complete the identification process again when reconnecting with a customer. We understand this can feel repetitive, but it is an important part of protecting your account and personal information. Response date: 24th September 2026

My account was locked and the person was very helpful

My account was locked and the person was very patient and took me through the process. I didn't have to wait for a long time and it was great dealing with a person. Reviewed on: 16th September 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 17th September 2026

I've spoken to 3 people over 2 days, having had prob...

I've spoken to 3 people over 2 days, having had problems setting up and paying into account, ended up with 3 accts.!! This has now been resolved for me, and smply awaiting verification code. Reviewed on: 15th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th September 2026

Tracy was great today, friendly, patient and profess...

Tracy was great today, friendly, patient and professional, helped my wife and I , and I’m back online. Thank you Reviewed on: 14th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th September 2026

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