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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1353 reviews)

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4.55

Based on 1,353 reviews, last reviewed 16th Jun 2026

10% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Luke was very polite, patient and very helpful. Luke was very polite, patient and very helpful. Reviewed on: 16th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1353)

Online banking is notoriously bad and has not changed.

Online banking is notoriously bad and has not changed. I had to re-register today and despite entering all credentials correctly including my username which was given to be by FBS the system did not accept and locked me out. I now have go call customer services a waste of time Reviewed on: 16th June 2026

Luke was very polite, patient and very helpful.

Luke was very polite, patient and very helpful. Reviewed on: 16th June 2026

Above expectation for service and product

I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find the online Savings service excellent. My wife and I appreciate the warm and personal follow-up letter with Certificate. As a retired former small business owner, I am delighted that you are a small local business and the service and product are to be highly commended Reviewed on: 13th June 2026

Great customer service Phoebe.

i contacted customer services and spoke to Phoebe Hogg, regarding new ISA account numbers and how to set up online banking.Phoebe was extremely helpful, with clear and precise answers and instructions. She was very cheerful and personable, with a ready wit. All my enquiries were concluded to my satisfaction and it was a joy to speak with her on the phone. Well done FBS for employing and training such great staff Reviewed on: 12th June 2026

Holly from FBS was briiliant in sorting me instructi...

Holly from FBS was briiliant in sorting me instructions out and knowledgeable about the products we discussed Reviewed on: 12th June 2026

An excellent savings provider

An excellent savings provider with very good savings rates, excellent communications and excellent customer service. I have just opened my second account. Reviewed on: 10th June 2026

Very helpful and knowledgeable on the phone and an e...

Very helpful and knowledgeable on the phone and an excellent customer to invest with Reviewed on: 10th June 2026

I couldn't login from a saved login link.

I couldn't login from a saved login link. The adviser who helped me was very efficient and friendly. She gets 5 stars. Disappointed I had the problem in the first place. Reviewed on: 8th June 2026

Very helpful and friendly staff.

Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th May 2026

Outstanding and patient service.

Outstanding and patient service. Very understanding and extremely reassuring. This is nothing less than I have always received from FBS. I have no hesitation in recommending FBS Reviewed on: 29th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th May 2026

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