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Family Building Society: Savings reviews

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4.54
Based on 1,154 reviews, last reviewed 11th Nov 2025
45% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

extremely helpful

5
extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025
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Family Building Society

The lady helped me immediately..

5
The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025
Jennifer 's avatar
Jennifer
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Easy and friendly customer service

5
I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025
Anon User's avatar
Anon User
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Lisa was very patient and very helpful

5
Lisa was very patient and very helpful Reviewed on: 10th November 2025
Mildred's avatar
Mildred
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025
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Family Building Society

Good Customer Service

5
I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025
LL's avatar
LL
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025
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Family Building Society

no long waiting time on phone

5
no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025
nanac's avatar
nanac
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Customer service is excellent.

5
Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025
BSL's avatar
BSL
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Good service in getting my account web access

5
Good service in getting my account web access Reviewed on: 10th November 2025
Peter M's avatar
Peter M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Friendly and helpful

5
I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025
David Setchell's avatar
David Setchell
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025
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Family Building Society

Fixed rate products coming to maturity

5
Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025
Elizabeth Flemington's avatar
Elizabeth Flemington
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025
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Family Building Society

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