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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (645 reviews)

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4.50

Based on 645 reviews, last reviewed 30th Dec 2024

3% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Catherine When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (645)

Catherine

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024

Read my review and don't take out a 5 year bond..

I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Reviewed on: 30th December 2024

What's not to like?

I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer competitive interest rates, useful products with excellent customer service, and one can always speak to a person there quite easily. Recently, I invested in some Windfall Bonds because these offer a good interest rate with the chance of winning a monetary prize, and I've been fortunate enough to win! So that's the icing on the savings cake! Thank you, FBS, for this Christmas surprise! Reviewed on: 20th December 2024

Advisor on phone was polite efficient and caring.

Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024

Really great customer service

Really great customer service and rapid response to the customer Reviewed on: 4th December 2024

Decent Interest Rate on Savings

I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every five minutes and only get important updates to interest rates and account changes. I also like the website and how quick and easy it is to log in and not have to go through page after page to get to my account information. Nice, simple and streamlined. Reviewed on: 2nd December 2024

Lisa was very helpful and understanding

Lisa was very helpful and understanding Reviewed on: 2nd December 2024

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL

NEVER HAVE TO WAIT TO LONG ,STAFF REALY HELPFUL Reviewed on: 2nd December 2024

World beater rates

The society offers excellent rates with some additional benefits. Customer service both via phone and in branch is most attentive. Reviewed on: 29th November 2024

Customer service has been excellent through out.

Customer service has been excellent through out. Every time I have need to ring up because I need to ask a question they have taken time to explain in simple English and finish asking me if I am happy with the answer or if they need to explain it another way. couldn't ask for more thanks. Reviewed on: 28th November 2024

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