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Family Building Society: Savings reviews

Name: Savings
Rating: 4.58 (1396 reviews)

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4.58

Based on 1,396 reviews, last reviewed 17th Aug 2026

28% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Excellent Customer service Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query. Reviewed on: 17th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1396)

Excellent Customer service

Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query. Reviewed on: 17th August 2026

Friendly, helpful, professional staff.

Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer. Reviewed on: 14th August 2026

Savings account

Very good and understanding , person was helpful with product knowledge and interest rates. Reviewed on: 14th August 2026

Very helpful and friendly young man who helped with...

Very helpful and friendly young man who helped with all the answers I needed Reviewed on: 14th August 2026

Secure access and excellent customer service

Secure access and excellent customer service Reviewed on: 13th August 2026

Gill was most helpful in dealing with my request.

Gill was most helpful in dealing with my request. Reviewed on: 11th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Gill's service! Response date: 12th August 2026

Very helpful conversation with Lisa today.

Very helpful conversation with Lisa today. Reviewed on: 10th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th August 2026

Holly assisted me with my first account and online s...

Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Holly's service! Response date: 12th August 2026

Very helpful in dealing with my issue

Very helpful in dealing with my issue Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th August 2026

Responsive to queries

I have had a couple of savings accounts with them, easy to set up, and always available on the end of the phone for queries, with very kind, helpful and knowledable staff. Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

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