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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1276 reviews)

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4.54

Based on 1,276 reviews, last reviewed 4th Apr 2026

5% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer. Reviewed on: 4th April 2026

Latest lowest rating:

1

2025 "Performance" In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based... Read more Reviewed on: 31st March 2026

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The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1276)

Customer service

As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer. Reviewed on: 4th April 2026

Locked out of logging in to manage account.

Locked out of logging in to manage account. Phoned number and easy process to unlock Reviewed on: 2nd April 2026

Tracey was very patient and helpful in guiding me tr...

Tracey was very patient and helpful in guiding me trying to open my account. Reviewed on: 2nd April 2026

2025 "Performance"

In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based on total assests of just short of £3billion, they actually made a pre-tax loss of £0.4million. I mean - do they actually know what they are doing? Anyone organisation that has access to £billion and can't make a profit needs to change career. Based on this shocking performance the CEO's total renumeration package was £462,000. He actually had the nerve to award himself a £37,000 "performance" bonus. And his salary is the tip of the iceberg when we also add other directors, and cling-ons. For example, S. Wainwright drew £73,000 but what did he add to the £3bn assets versus £0.3mn loss? Reviewed on: 31st March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. To answer your query, please email our dedicated inbox at [email protected] Kind regards, Family Building Society Response date: 1st April 2026

Closure of account and transfer to another provider...

Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly but at no time was an apology given/ Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for sharing your feedback. I’m sorry to hear that you’re dissatisfied with the handling of your transfer request, as well as the explanation provided regarding the delay, and the confirmation email received when the transaction completed. We aim to deliver a smooth and positive experience for all our customers, and we understand how important timely and efficient processes are, especially when it comes to financial transactions. To help us investigate this further and ensure we address your concerns fully, please contact our Service Team at your earliest convenience on 03330 140 144. Response date: 31st March 2026

Tracy The lady at the end of the phone was fabulous...

Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the issue opening a new account. First class and Thank you Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 31st March 2026

Excellent service provided by lovely helpful lady

Excellent service provided by lovely helpful lady Reviewed on: 30th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st March 2026

Brilliant customer service

I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and recommend a new product too. Reviewed on: 29th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Luke! Response date: 31st March 2026

All queries easily sorted.

All queries easily sorted. Good choice of saving accounts Reviewed on: 25th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 25th March 2026

Excellent customer service

i have had savings products with FBS for several years and have always had helpful and knowledgeable service. Today I rang to make some complicated changes to instructions I had previously given egarding one of the accounts and Holly couldn't have been more friendly and helpful. I can highly recommend the service given to customers by the Family Building Society. Reviewed on: 24th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 25th March 2026

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