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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1440 reviews)

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4.59

Based on 1,440 reviews, last reviewed 11th Nov 2026

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Darryl was brilliant and helped us through some tric... Darryl was brilliant and helped us through some tricky password and other login issues. We are both in our eighties so useless with technology but he ... Read more Reviewed on: 11th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1440)

Darryl was brilliant and helped us through some tric...

Darryl was brilliant and helped us through some tricky password and other login issues. We are both in our eighties so useless with technology but he was patient, helpful and empathetic throughout. Well done to him, and thank you. Reviewed on: 11th November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Darryl! Response date: 12th November 2026

Children's Savings, Branch Move, Statement Info

Being able to open an account for a grandchild is good, and the upper age before the child can access their money is very good. Having maturity dates on statements on fixed term savings would be an improvement. A significant negative for me is the fact the High Street branch has closed. Very inconvenient and likely that my husband and I will move our savings over time. Poorly communicated to customers. Could this have been intentional?? Reviewed on: 11th November 2026

Excellent service

Excellent service and good range of products. Always someone on the end of the phone to help with your queries. Reviewed on: 9th November 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2026

VG Interest rates and service

I found Family Building Society when interest rates were very low and I have remained as a loyal customer. The interest rates are vg. The local building society (the Yorkshire ) closed down, so there is no disadvantage in having only the phone service. Reviewed on: 8th November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 12th November 2026

So professional yet at the same time friendly and ca...

So professional yet at the same time friendly and caring explain things clearly but never in a. way that talks down to you Reviewed on: 7th November 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2026

Great personal service

Staff have always been very helpful and prompt in action Reviewed on: 7th November 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th November 2026

Excellent building society to save with.

Not one hitch from opening my account, to routinely servicing my account. That good my wife also opened one - and as a top class econmist that says all you need to know. Top rates and flexibility. Reviewed on: 5th November 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our products and service! Response date: 12th November 2026

Sarah-Jayne Vazquez-Phillips was really helpful, pol...

Sarah-Jayne Vazquez-Phillips was really helpful, polite and efficient in dealing with our query today. Many Thanks Reviewed on: 4th November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Sarah-Jayne! Response date: 12th November 2026

withdrawals

Whilst I have no issue with the daily withdrawal limit of £25,000 on some savings accounts, I do not understand why this should apply to internal transfers where there is no money leaving FBS. Reviewed on: 31st October 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We appreciate your point and understand why a limit on transfers between Family Building Society accounts may seem unnecessary, as the funds remain within the Society. The withdrawal limit is applied consistently across eligible accounts for operational and security reasons, helping us manage transactions safely and effectively. We continually review our services and customer feedback, and your comments have been noted and shared with the relevant team for consideration. Response date: 4th November 2026

Eric Dodd was outstanding !

Eric Dodd was outstanding ! He provided very helpful guidance by going through step by step in the depositing of new funds for the Premier 7 saving account . Would highly recommend Family Building Society. Reviewed on: 30th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 4th November 2026

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