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Family Building Society: Savings reviews

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4.53
Based on 1,002 reviews, last reviewed 13th Aug 2025
114% increase in 5 star reviews
in the past 90 days
2000% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Lovely staff very patient and helpful on the phone Lovely staff very patient and helpful on the phone Reviewed on: 13th August 2025
Olivia's avatar
Olivia

Latest lowest rating:

1

Wholly unacceptable poor service Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal Mail, ... Read more Reviewed on: 11th August 2025
Jonathan L's avatar
Jonathan L
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1002)

Lovely staff very patient and helpful on the phone

5
Lovely staff very patient and helpful on the phone Reviewed on: 13th August 2025
Olivia's avatar
Olivia

Excellent customer service

5
I was having problems accessing my account and had a query regarding interest payments. Lisa Adams talked me through re-registering in a very patient manner, and was also able to answer my query regarding interest payments. Wholly satisfactory call! Reviewed on: 13th August 2025
Stan S's avatar
Stan S

Helpful service

5
Helpful service from Lisa Adams. She knew her job and was pleasant and courteous with me . Gave me the answers I needed Reviewed on: 12th August 2025
Helen A's avatar
Helen A

Georgia was really helpful and did an excellent job...

5
Georgia was really helpful and did an excellent job of resolving my enquiries. Thorough and friendly Reviewed on: 12th August 2025
David Evans's avatar
David Evans

The member of staff who helped me solve my problem

5
The member of staff who helped me solve my problem logging in and accessing my account was so helpful and painstaking with me. I am now up and running and will be fine the next time when I do it myself. Perhaps I could put it down to the awful heat which is numbing my brain. Reviewed on: 12th August 2025
Margaret G's avatar
Margaret G

Excellent customer service

4
Unable to access my savings account. Phoned customer service & was assisted. Reviewed on: 12th August 2025
Anne K's avatar
Anne K

I had trouble entering the website .

5
I had trouble entering the website to have access to my accounts but I was helped by a very patient and charming lady. Reviewed on: 12th August 2025
Christian A's avatar
Christian A

Lisa Adams...Thank you for helping me

5
I called to unlock my online account and Lisa Adams helped me to unlock it and answer other questions about my account. Lisa was very helpful and friendly to deal with which was much appreciated, thanks very much Lisa. Reviewed on: 12th August 2025
MW's avatar
MW

The most helpful company

5
Steph was extremely helpful with guiding me through a setting up process Reviewed on: 12th August 2025
Gill's avatar
Gill

My online access query

5
Donnika Nelson dealt with my online access query. I had managed to lock myself out when wanting to verify my account. Donnika was great in taking me through the stages step by step and stayed with me throughout. I was up and running in no time. Reviewed on: 11th August 2025
Lynn R's avatar
Lynn R

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