Family Building Society Savings Reviews

Great experience opening new account

Everything made easy opening a new ISA online by emailing scanned forms; friendly, helpful staff when I called to confirm the account was opened. The whole experience was so much better than with some other financial institutions, I was made to feel...

Everything made easy opening a new ISA online by emailing scanned forms; friendly, helpful staff when I called to confirm the account was opened. The whole experience was so much better than with some other financial institutions, I was made to feel that my query was no trouble.

ACCLevel 1

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Savings review

Brenda is so helpful and knowledgeable

Epsom branch customerLevel 1

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Savings review

Old news article needs updating. TV

Epsom branch customerLevel 1

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Savings review

I like the service and help I receive in the branch office and I often think the interest rate could be better

Epsom branch customerLevel 1

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Savings review

Easy to deal with. Very professional.

Epsom branch customerLevel 1

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Savings review

Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words.

Epsom branch customerLevel 1

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Savings review

An increase in interest rates would be very welcome

Epsom branch customerLevel 1

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A great company

Straightforward process for opening my savings account, branch staff very helpful and patient. I will carry on using this building society.

Family Building Society CustomerLevel 1

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Savings review

Tried to renew a bond lately and add some to it but my instructions were repeatedly input incorrectly. Very stressful.

Epsom branch customerLevel 1

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Savings Review

The inflation tracking savings product I have is ahead of the market in ability to protect the value of my savings, while making a modest growth. However, this product is no longer available and other savings products have interest rates that should...

The inflation tracking savings product I have is ahead of the market in ability to protect the value of my savings, while making a modest growth. However, this product is no longer available and other savings products have interest rates that should be more competitive.

NeilLevel 1

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Prompt, efficient service.

The monthly prize draws add a little fun to The Windfall Bond !

Keith EbdonLevel 1

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Decent interest rate and no problems

It's been ok zzzzzzz zzzzzzzzzz zzzzzz zzzzzzz

GrahamLevel 1

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I HAVE NO COMPLLAINTS

I have been with the society for a number of years and have no complaints. They are rarely at the top of the interest tables

tedLevel 1

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one page statement

im happy with my 1st investment. what would improve things for me is to see maturity date on main statement page

ireneLevel 1

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Excellent Service

Wish all financial institutions were run like Family Building society ! From start of online application to account opening and monies in, this was a smooth operation. Glad I found them.

Ruth WLevel 1

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applying

Tried twice online and Family did not receive either application. Reverted to good old paper and was successful. Phoned customer service which was very helpful.

EddieLevel 1

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Excellent value savings product and good service

Opened the 9month savings product - thrilled to get it. Delighted I was able to change how the interest is paid - could have been easier if I could've changed it online but happy with 3 day turn around given how good the value is.

NBLevel 1

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Straightforward easy savings

Uncomplicated set up. A 2 week window to transfer monies. If moving the money is as easy at the end of the bond term, it will have been perfect

Adi60Level 1

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Great rates, easy to set up

Most competitive rate in the market for a short term savings account. Brilliant customer service on the phone and easy to set up online

JasLevel 1

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Very efficient online and over the phone.

I started trying to open an 'online' fixed term product with the Post Office but they wanted to do everything by post, charged fees for checking ID, would only accept a posted cheque etc. I gave up and found Family Building Society. I'm glad I did. I...

I started trying to open an 'online' fixed term product with the Post Office but they wanted to do everything by post, charged fees for checking ID, would only accept a posted cheque etc. I gave up and found Family Building Society. I'm glad I did. I hope the next rate is just as competitive.

KiriLevel 1

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