Family Building Society Savings Reviews

Impressed with service

Had a bit of a problem using their online service, so phoned. Response received immediately with exactly the help I required.

J vaughanLevel 1

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Family Building Society ISA

I think Family Building Society are really good with their interest rates so that is why I have stuck with them for so long. I always get informed about any changes which is also great.

Jessica PayneLevel 1

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Excellent service

Excellent customer service. Always extremely helpful. If anything requires clarification customer services always phone to ensure that we receive the correct information.

Amanda DaviesLevel 1

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Brilliant so far

So far we haven’t had any problems. The girls on the telephone have been brilliant and everything has gone through smoothly

JennyLevel 1

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Tracker Bonds

Having searched around for the best interest rates, we were fortunate to find the Family Building Society. The rates on tracker bonds are linked to bank rate and over the last few years the monthly interest we receive has been higher than any other...

Having searched around for the best interest rates, we were fortunate to find the Family Building Society. The rates on tracker bonds are linked to bank rate and over the last few years the monthly interest we receive has been higher than any other investments.

Janice WagstylLevel 1

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Quick to answer, no long introductory message, positive replies

Your ISA market rate - 1.33% at the moment - is goodish news in a poorly performing market. I don't normally recommend services, since my experience may not reflect other peoples', but I make an exception for the FBS

Jon WestobyLevel 1

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Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email?

Dave Antrobus Level 1

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A grand little Building Society

I hadn't even heard of this Building Society {BS} when a friend recommended the Family BS. I was looking put somewhere to put some money where I could get instant access and a decent rate of interest in these difficult times for savers. ...

I hadn't even heard of this Building Society {BS} when a friend recommended the Family BS. I was looking put somewhere to put some money where I could get instant access and a decent rate of interest in these difficult times for savers.

The Family BS met that requirement. Opening the account was easy and straight forward and they seem like a decent set of people to deal with. I would recommend them.

GrahamLevel 1

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Innovative products

Windfall bond and acting upon customer feedback excellent

MikeLevel 1

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They listen to customers

Online Account opening now very efficient and market leading products available.

MikeLevel 1

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excellent to deal with by phone

as we live in south wales,i find you very helpful to deal with on the telephone.

mr &mrs L ThomasLevel 1

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ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions

SteveLevel 1

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saving/mortgage

Out of all building society's I chose family because there is a possibility I may apply for a mortgage. I will be 75 this year and the family does not say "hard luck go away" Never the less I am loosing money due to inflation, thus, if I think I will...

Out of all building society's I chose family because there is a possibility I may apply for a mortgage. I will be 75 this year and the family does not say "hard luck go away" Never the less I am loosing money due to inflation, thus, if I think I will never be able to buy a house I will seek better return for my savings.

Peter BUGGLevel 1

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Trustworthy and friendly

Just limited to on line/mail updated#s

John BatesLevel 1

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good savings rate

been a good rate for saving.a great home to have your isa at the moment hopefully it will get even better.

Steve CarnachanLevel 1

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I can't use online access

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call...

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call support. I did. They had a look. Asked me to re-register. Before I got round to this... I received the security letter (so perhaps it is working) - this told me to log in and then... but no when I try to log in "Account Locked" and "call support". So then I tried to re-register and... it sends me a reminder of my login ID and that is all. A wee bit miffed.

David WilliamsLevel 1

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Good overall

Good products, good interest rates, good communication.

Anna SladeLevel 1

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Quick, simple and straightforward

Couldn't have been easier to set up an account. To make a payment or withdrawal is also straightforward, quick and instant.

Janet CarloLevel 1

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Safe, fair & customer friendly

Excellent communications, I always feel valued. As a saver I feel they are 'on my side' and give me as fair a return as possible in all circumstances. Staff are friendly, knowledgable and efficient. Couldn't ask for more really.

Peter WhiteLevel 1

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Very good

No problems at all, good service

HilaryLevel 1

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