Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1329 reviews)

View other Family Building Society products

4.54

Based on 1,329 reviews, last reviewed 15th May 2026

21% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful patient staff. Very helpful patient staff.complicated query for novice on line, effectively dealt with Reviewed on: 15th May 2026

Latest lowest rating:

2

Need to introduce fast payment & on-line transfers a... Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1329)

Very helpful patient staff.

Very helpful patient staff.complicated query for novice on line, effectively dealt with Reviewed on: 15th May 2026

Roger was super warm, kind and helpful.

Roger was super warm, kind and helpful. Reviewed on: 14th May 2026

Great help when locked out of my account

I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on the line until I was able to get back in. Reviewed on: 13th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th May 2026

Great service

Have been with the family building society for many years and have always received great service Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 13th May 2026

Great Staff

Staff are always helpful and have time for ther customers . Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

No problems to open account.

No problems to open account. All went smoothly and consequently very satisfied with the on line transaction. Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

I look for savings accounts with decent interest rat...

I look for savings accounts with decent interest rates, Family B/S has usually been competitive. What I would like to see are competitive fixed rate ISA’s with monthly pay away options to provide monthly income. This is a facility many older customers would take up to avoid unnecessary taxation on their savings Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th May 2026

Lisa was very friendly and helpful

Lisa was very friendly and helpful Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 12th May 2026

No problems and good smooth operation

No problems and good smooth operation Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Need to introduce fast payment & on-line transfers a...

Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. Due to our current system capabilities, we’re unable to transfer ISA funds via Faster Payments, as we are not part of the electronic transfer database. However, I’d like to reassure you that the receiving ISA provider will credit the funds from the date our cheque is issued. This means there is no loss of interest to you, despite the longer processing times. I’m pleased to confirm that we are actively exploring the introduction of Faster Payments for ISA transfers as part of our ongoing improvements. While this may not be an immediate change, we continually review our processes with the aim of enhancing the overall customer experience. If there’s anything further, we can assist you with in the meantime, please let us know and we will be happy to help. Response date: 12th May 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Online Bonus Saver
from HSBC 4.35 from 15 reviews
Fixed Rate Saver
from Tesco Bank 3.58 from 5 reviews
Fixed term savings
from Sidekick 0.00 from 0 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.90 from 666 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub