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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

32% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1241)

This is the worst online bank I have ever used.

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Reviewed on: 23rd February 2026

The staff member was very patient, I couldn't log on...

The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Had to wait a while for my phone call to be answered...

Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Excellent Customer Service.

Spoke with Tracy who was exceptionally good in solving my quarry with the account as well as system, she guided us through the system with ease so thank you Tracy for your help Reviewed on: 17th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 18th February 2026

Excellent services ce and explained everythin...

Customer advisor was patient and explained everything that I needed to know Reviewed on: 16th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 17th February 2026

Hi - After an application for ISA went missing in th...

Hi - After an application for ISA went missing in the post I set up one on line but the wrong type.I am glad to have contacted Messiah who spotted the error and my correct ISA application is in the post today. Reviewed on: 16th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 17th February 2026

FBS have made it extremely difficult to set up a jis...

FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid in to test before the full 11k is transferred and I cannot find out if the trial amount has arrived !It's like the stone age! Reviewed on: 14th February 2026

Reply from Family Building Society Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not being able to easily confirm that your son’s ISA was set up. We appreciate your concern about not being able to see the initial deposit before transferring the additional £11,000. Your feedback is valuable and helps us improve our processes and communication. Thank you again for taking the time to share your experience. Response date: 17th February 2026

Happy Customer

First class service excellent website and experience. Can't fault any point. Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th February 2026

Changes to account.(Elissa)

After a very short wait my query was courteously and efficiently dealt with by Elissa. I cannot fault her knowledge, patience and kindness. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Elissa! Response date: 11th February 2026

Had problems Friday with initial opening account a...

Had problems Friday with initially opening account and that was solved via phone call again had problems today 10/02 with activation both the gentleman Friday and lady today were extremely helpful and patient a credit to your company Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th February 2026

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