Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1295 reviews)

View other Family Building Society products

4.55

Based on 1,295 reviews, last reviewed 16th Apr 2026

13% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Top tier rates and friendly service FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy annua... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1295)

Top tier rates and friendly service

FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy annual statement of interest earned on all your savings products, Reviewed on: 16th April 2026

The handling of a maturity situation.

The handling of a maturity situation about a new issue on the day was excellent and timely. A team success! Reviewed on: 16th April 2026

I love that you can talk to a customer service...

I love that you can talk to a customer service agent Reviewed on: 16th April 2026

Holly was brilliant, full of knowledge and guidance.

Holly was brilliant, full of knowledge and guidance. She went above and beyond with my enquiries, which we fully sorted. Reviewed on: 16th April 2026

Opening a Fixed Term ISA

I wanted to transfer an existing easy access ISA to a new Fixed Term ISA using the online function, but because I opened a new ISA for the current year I had to go into branch to complete the process. Reviewed on: 16th April 2026

Online access problem

Phoebe was friendly, understanding and helpful to enable me to retrieve my online access Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 16th April 2026

friendly and helpful service

Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you often get with big financial organisations. A great experience. Thank you. Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 16th April 2026

Great to speak to a very helpful lady and did not ha...

Great to speak to a very helpful lady and did not have to wait very long to be connected. Login problem solved quickly plus some useful advice regarding savings accounts Reviewed on: 15th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 16th April 2026

I spoke with Lisa, she advised me and guided me thro...

I spoke with Lisa, she advised me and guided me through account opening online and answered all my questions, really excellent Customer Service thank you Lisa Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 16th April 2026

Prompt and precise telephone service

Prompt and precise telephone service Reviewed on: 14th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th April 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Online Saver
from Triodos Bank 4.94 from 1183 reviews
Savings
from Marsden Building Society 4.95 from 4614 reviews
Savings
from 1st Class Credit Union 5.00 from 16 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.92 from 651 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub