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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1369 reviews)

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4.56

Based on 1,369 reviews, last reviewed 3rd Jul 2026

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Family Building Society - Always a good experience. Contacted FBS in telephone. Spoke to a very courteous, calm, efficient & knowledgable gentleman. I have been a savings customer of FBS for a number of... Read more Reviewed on: 3rd July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1369)

Family Building Society - Always a good experience.

Contacted FBS in telephone. Spoke to a very courteous, calm, efficient & knowledgable gentleman. I have been a savings customer of FBS for a number of years. Even though I was contacting them to withdraw funds to deposit with a competitor, they were genuine in their sentiment when they said that they hoped I would be back with them again soon. This is typical of their great people. Reviewed on: 3rd July 2026

My second year with the Family BS.

My second year with the Family BS. Once again great interest rate and excellent customer service from a very helpful customer rep called Saniya. Reviewed on: 3rd July 2026

Lisa was clear, concise and with a good sense of hum...

Lisa was clear, concise and with a good sense of humour. I accomplished everything I wanted to achieve with my account after consulting with her. Excellent. Reviewed on: 2nd July 2026

Thank you Becky..!!

My reason for positive feedback relates to the excellent friendly & professional service provided to my wife and me by your agent Becky. Reviewed on: 2nd July 2026

I would rate Family Building Society 10/10 but the S...

I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

waste of time .

waste of time ...... SMART survey is RUBBISH Reviewed on: 1st July 2026

Good customer service.

I have always found that the society provides first rate customer service. Reviewed on: 1st July 2026

Call answered quickly.

Call answered quickly. Assistant was helpful and efficient Reviewed on: 30th June 2026

Phone operatives always helpful and kind

Phone operatives always helpful and kind Reviewed on: 26th June 2026

I experienced log in problems and phoned for help.

I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resetting passwords etc. I wasn't made to feel rushes and she was endlessly helpful.The Family Building Society have an excellent helpline, great customer service and wonderfully helpful staff. Many thanks to Sanya Reviewed on: 25th June 2026

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