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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1123 reviews)

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4.54

Based on 1,123 reviews, last reviewed 9th Oct 2025

7% decrease in 5 star reviews

in the past 90 days

23% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Efficient, stayed on phone throughout application p... Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1123)

Efficient, stayed on phone throughout application p...

Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Huge thanks to Lisa for giving help and information...

Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025

Needed to contact the building society for information.

Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025

One-Time Passcode

My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025

Helpful Customer Service

I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately. She also took the time to guide me to the relevant page on the website to download the relevant form Reviewed on: 3rd October 2025

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

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