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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1433 reviews)

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4.59

Based on 1,433 reviews, last reviewed 4th Nov 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Sarah-Jayne Vazquez-Phillips was really helpful, pol... Sarah-Jayne Vazquez-Phillips was really helpful, polite and efficient in dealing with our query today. Many Thanks Reviewed on: 4th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1433)

Sarah-Jayne Vazquez-Phillips was really helpful, pol...

Sarah-Jayne Vazquez-Phillips was really helpful, polite and efficient in dealing with our query today. Many Thanks Reviewed on: 4th November 2026

withdrawals

Whilst I have no issue with the daily withdrawal limit of £25,000 on some savings accounts, I do not understand why this should apply to internal transfers where there is no money leaving FBS. Reviewed on: 31st October 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We appreciate your point and understand why a limit on transfers between Family Building Society accounts may seem unnecessary, as the funds remain within the Society. The withdrawal limit is applied consistently across eligible accounts for operational and security reasons, helping us manage transactions safely and effectively. We continually review our services and customer feedback, and your comments have been noted and shared with the relevant team for consideration. Response date: 4th November 2026

Eric Dodd was outstanding !

Eric Dodd was outstanding ! He provided very helpful guidance by going through step by step in the depositing of new funds for the Premier 7 saving account . Would highly recommend Family Building Society. Reviewed on: 30th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 4th November 2026

Easy to navigate.

Easy to navigate. Easy to transfer funds. Reviewed on: 30th October 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 4th November 2026

I had locked my account and I spoke to Rebecca Healy...

I had locked my account and I spoke to Rebecca Healy, Becky was friendly, professional, very helpful and sorted my problem efficiently. Becky did not make me rush and I would rate Becky's attitude to help 10 out of 10 Thank you Becky Reviewed on: 28th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Rebecca! Response date: 4th November 2026

I was unabel to log in to my account and the gentlem...

I was unabel to log in to my account and the gentleman I spoke with was patient,helpful & a pleasure to deal with. Reviewed on: 26th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 27th October 2026

Customer delight

The person I spoke to madeleine bond was amazing. A credit to your company Reviewed on: 22nd October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Madeleine! Response date: 27th October 2026

Had to call after locked out online due to mixing up...

Had to call after locked out online due to mixing up my password, spoke to Messiah (excuse spelling if incorrect) was very helpful and quickly unlocked account Reviewed on: 22nd October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 27th October 2026

Tracy was very patient & helpful

Tracy was very patient & helpful Reviewed on: 13th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th October 2026

Telephone support is excellent

Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one. Reviewed on: 6th October 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 7th October 2026

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