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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1428 reviews)

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4.59

Based on 1,428 reviews, last reviewed 26th Oct 2026

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

I was unabel to log in to my account and the gentlem... I was unabel to log in to my account and the gentleman I spoke with was patient,helpful & a pleasure to deal with. Reviewed on: 26th October 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1428)

I was unabel to log in to my account and the gentlem...

I was unabel to log in to my account and the gentleman I spoke with was patient,helpful & a pleasure to deal with. Reviewed on: 26th October 2026

Customer delight

The person I spoke to madeleine bond was amazing. A credit to your company Reviewed on: 22nd October 2026

Had to call after locked out online due to mixing up...

Had to call after locked out online due to mixing up my password, spoke to Messiah (excuse spelling if incorrect) was very helpful and quickly unlocked account Reviewed on: 22nd October 2026

Tracy was very patient & helpful

Tracy was very patient & helpful Reviewed on: 13th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th October 2026

Telephone support is excellent

Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one. Reviewed on: 6th October 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 7th October 2026

Thank you Gill

Very good service from Gill she was very understanding of me trying to get on to my account this lady deserves a medal for her patienceThink yourselves lucky Family building Society Gill was superb.Joy Rayner Reviewed on: 5th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Gill! Response date: 7th October 2026

Excellent service from Messiah

Messiah spent a long time helping me update my login. Very grateful to him for his patience and professionalism. Highly recommend. Reviewed on: 30th September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 7th October 2026

Exemplary telephone help line.

We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the option of a call back if requested). Our questions were dealt with to our entire satisfaction and we were given a welcome nudge in the direction of an account offering an improved interest rate. Reviewed on: 28th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th September 2026

resetting online services

I had bombed myself out of online services and Sonia was very patient helping me to get set up again Reviewed on: 23rd September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Sonia's service! Response date: 24th September 2026

Excellent customer service.

Excellent customer service. Recent telephone call with Simon Harrison was a perfect example of how staff go above and beyond to help customers Reviewed on: 22nd September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Simon! Response date: 24th September 2026

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