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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1301 reviews)

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4.55

Based on 1,301 reviews, last reviewed 24th Apr 2026

11% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I needed to have my password reset. I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1301)

I needed to have my password reset.

I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Rita in customer service

I phoned and spoke to Rita she was extremely helpful, polite, and friendly.She did exactly what I asked for her and was super efficient. Reviewed on: 23rd April 2026

Quick and helpful response to phone call

Excellent response from Jaydon when I was having trouble with online access. Quickly identified the likely problem and took steps to sort it. Reviewed on: 23rd April 2026

Phoebe Hogg was very knowledgeable, helpful and pati...

Phoebe Hogg was very knowledgeable, helpful and patient which was very much appreciated. Reviewed on: 23rd April 2026

Opening an ISA in branch

I wanted to open an ISA account with them which attracts positive recommendations in the financial press. I decided to visit the branch. unfortunately my printed form of I.D. was not acceptable (my fault ) but I was advised to visit my bank branch (nearby to obtain a certified copy). The lady serving me was very helpful and knowledgeable. I left very satisfied with the service I received. It was also impressive that all three tills were open at the time. Reviewed on: 23rd April 2026

Would Recommend.

Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 22nd April 2026

Top tier rates and friendly service

FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy annual statement of interest earned on all your savings products, Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you're happy with our products service! Response date: 22nd April 2026

The handling of a maturity situation.

The handling of a maturity situation about a new issue on the day was excellent and timely. A team success! Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 22nd April 2026

I love that you can talk to a customer service...

I love that you can talk to a customer service agent Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 22nd April 2026

Holly was brilliant, full of knowledge and guidance.

Holly was brilliant, full of knowledge and guidance. She went above and beyond with my enquiries, which we fully sorted. Reviewed on: 16th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 22nd April 2026

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