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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1245 reviews)

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4.54

Based on 1,245 reviews, last reviewed 27th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa Adams on 26/02/26 I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and fri... Read more Reviewed on: 27th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1245)

Lisa Adams on 26/02/26

I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and friendly. Excellent customer service with a 'can do attitude' is one of the main reasons I bank with you. The only add-on feedback would be, that for your online customers like me, it would be helpful, save time and work and be more efficient if you enable the customers to have more than one nominated bank account for withdrawals and that customers themselves can set this up online (with appropriate security), like the Leeds Building Society. The only other useful banking experience to have, would be to the ability to elect to receive a text notification of monies received and withdrawn on my account, e.g. like Ford Money CE and others I use. Really like your website and colours! Reviewed on: 27th February 2026

Very good service from a very patient helper !

Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Excellent service.

Excellent service. Always a pleasure to deal with. Easy to contact by phone or manage your account on-line. Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Superb customer care

Your Agent listened attentively to my concern, understood exactly what was required, and stayed on the phone whilst I logged on to my account where he helped me to sort out my issue. I could not have wished for more. Superb customer care. Reviewed on: 25th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 26th February 2026

This is the worst online bank I have ever used.

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Reviewed on: 23rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear that you’re dissatisfied with the new online service system. The changes were introduced following customer feedback, with the aim of improving usability and accessibility for all our customers. Once you have completed the re-registration process for the new online service, you will be able to use the same login details for all future logins. If you need any further assistance please call us on 03300 243406, our Family Service Team is always happy to help. Response date: 26th February 2026

The staff member was very patient, I couldn't log on...

The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Had to wait a while for my phone call to be answered...

Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Excellent Customer Service.

Spoke with Tracy who was exceptionally good in solving my quarry with the account as well as system, she guided us through the system with ease so thank you Tracy for your help Reviewed on: 17th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 18th February 2026

Excellent services ce and explained everythin...

Customer advisor was patient and explained everything that I needed to know Reviewed on: 16th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 17th February 2026

Hi - After an application for ISA went missing in th...

Hi - After an application for ISA went missing in the post I set up one on line but the wrong type.I am glad to have contacted Messiah who spotted the error and my correct ISA application is in the post today. Reviewed on: 16th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 17th February 2026

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Family Building Society: Savings reviews

30% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1245)

Lisa Adams on 26/02/26

Very good service from a very patient helper !

Excellent service.

Superb customer care

This is the worst online bank I have ever used.

The staff member was very patient, I couldn't log on...

Had to wait a while for my phone call to be answered...

Excellent Customer Service.

Excellent services ce and explained everythin...

Hi - After an application for ISA went missing in th...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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