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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (904 reviews)

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4.56

Based on 904 reviews, last reviewed 5th Jul 2025

335% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Assisting amateurs An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical... Read more Reviewed on: 4th July 2025

Latest lowest rating:

1

Truly terrible. Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (904)

Telephone call answered very quickly

Very quick to answer call. Very good advice given by the building society Reviewed on: 27th June 2025

Jill was very calm and knowledgeable.

Jill was very calm and knowledgeable. She sorted my logging in problem very quickly and then was able to sort another issue too. Reviewed on: 27th June 2025

The account opening process.

The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Reviewed on: 27th June 2025

Online account forgotten username/password

I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Reviewed on: 26th June 2025

Gillian went above & beyond to help me solve my onli...

Gillian went above & beyond to help me solve my online problem. I was very grateful to find someone so patient with an elderly customer. Thank you! Reviewed on: 26th June 2025

Very friendly helped me with online accounts

Very friendly helped me with online accounts Reviewed on: 26th June 2025

Customer service at it's best

Lisa from customer service was a real asset helped with two problems and talked me through both with a very professional attitude Reviewed on: 26th June 2025

I had an excellent service from DONNIKA NELSON, she...

I had an excellent service from DONNIKA NELSON, she solved all the problems and answered all my questions pertaining to my new Fixed Deposit Account with which I was having difficulty in opening online. Reviewed on: 26th June 2025

Proactive and helpful customer service

Proactive and helpful customer service agent with my request for a 6-month statement Reviewed on: 26th June 2025

Very helpful.

Very helpful. Problem quickly solved Reviewed on: 26th June 2025

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