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Review of the Family Building Society, Savings:

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JUST APPALLING CUSTOMER SERVICE

The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUST EXCUSE AFTER EXCUSE. 35 Minutes today speaking to various people, CUT OFF after 10 minutes. BAD VERY CAREFUL INVESTING HERE Reviewed on: 16th January 2026

Reply from Family Building Society I am sorry to hear you are dissatisfied with your experience, we are currently investigating your complaint and will be in contact shortly. We want to assure you that we are actively working hard to assist all our customers as quickly and efficiently as possible during busy periods. I understand your frustration and we will review our processes to ensure the telephone service we provide is always a positive one. Response date: 21st January 2026

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