Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (812 reviews)

View other Family Building Society products

4.54

Based on 812 reviews, last reviewed 28th May 2025

318% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

The personal touch comes to the rescue I opened an ISA but couldn’t fund it. I got a message that my identity couldn’t be verified, which made no sense to me as I already had an account an... Read more Reviewed on: 28th May 2025

Latest lowest rating:

1

Awful website to log in First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call p... Read more Reviewed on: 28th May 2025

Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (812)

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Competent phone support but a poor online platform.

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Reviewed on: 19th May 2025

customer service..

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Reviewed on: 19th May 2025

Donnika Help

Donnika was excellent and very helpful Reviewed on: 19th May 2025

Steph was very helpful and knew exactly how to resol...

Steph was very helpful and knew exactly how to resolve an issue Reviewed on: 19th May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Ford Money 4.12 from 35 reviews
Savings
from Thamesbank Credit Union 5.00 from 13 reviews
Young Saver
from Metro Bank 4.89 from 392 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub