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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,211 reviews, last reviewed 20th Jan 2026
60% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Out of the country when my Bond matures. I have a fixed term bond which will mature whilst I’m out of the country, so needed to know options available. Lisa Adams answered my call promptly an... Read more Reviewed on: 20th January 2026
Mr Bond's avatar
Mr Bond

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
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Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1211)

Friendly and efficient banking

5
Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025
Peter H's avatar
Peter H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Highly recommended

5
Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025
Izzy T's avatar
Izzy T
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Family Building Society offers a good range of produ...

5
Family Building Society offers a good range of products and are friendly and easy to use. Reviewed on: 19th December 2025
PS's avatar
PS
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Really helpful lady i spoke with on phone, so clear...

5
Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025
Daniel O's avatar
Daniel O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

First Class Provider

5
Always know where I stand and communications are to the point Reviewed on: 18th December 2025
John A's avatar
John A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Staff in the Epsom branch were lovely, they gave gre...

5
Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025
jsprww's avatar
jsprww
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025
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Family Building Society

Excellent service 5 out of 5

5
Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025
David's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025
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Family Building Society

Difficult to find the branch .

5
Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025
Roy B's avatar
Roy B
Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025
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Family Building Society

Excellent phone call experience

5
I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me through re-registering for the account. Her instructions were clear and she was very patient. I also gave her instructions for a maturing account. Reviewed on: 9th December 2025
Virendra Patel's avatar
Virendra Patel
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback of the service you received from Messiah! Response date: 17th December 2025
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Family Building Society

An excellent response to my issue

5
My call was picked up really quickly. I rang because I was locked out of my account. The chap I spoke too was very friendly and reassuring, and they helped me get back in. I was impressed with their patience, and because they stayed on the phone to lead me through the process. Reviewed on: 8th December 2025
Janice B's avatar
Janice B
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025
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Family Building Society

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