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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1312 reviews)

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4.53

Based on 1,312 reviews, last reviewed 5th May 2026

12% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Fantastic Customer Care This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lo... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

i withdrew money ond not received i withdrew money on a sunday b a Reviewed on: 4th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1312)

Family BS - poor service for online access

Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first time in over a year, to find that my access is denied pending re-registration on their 'new' website. Apparently registering is online for new customers, but an existing customer like me has to wait for a code to be sent in the post. Until this arrives, online access to my account is blocked. Complaining about this poor service resulted in a stock answer telling me I needed to re-register. Hence the poor rating in this review. Reviewed on: 11th April 2026

Reply from Family Building Society Thank you for your feedback, we understand your concerns regarding your online access. Following the online service upgrade, customers were provided with just over six months to migrate to the new system. Due to system capabilities, any customer attempting to access their account after this date are required to re-register as an existing customer. For security purposes, verification codes for existing customers are issued by post. In line with our standard procedure, if a verification code is not received within five days of completing re-registration, customers are asked to contact us by telephone, so the code can be provided directly. In the meantime, we are happy to action any requests or transactions on your account via phone or secure message where we want to ensure all customer have uninterrupted access to their funds. Response date: 15th April 2026

Needed to confirm some details on my account .

Needed to confirm some details on my account . I spoke to Holly who was very polite, patient & professional. It was a really nice change to speak to someone who both understood me and was clear and understood by myself. 10/10 Reviewed on: 10th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 15th April 2026

Very happy with Roger great service

Very happy with Roger great service Reviewed on: 10th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th April 2026

Hollie was very polite & helpful

Hollie was very polite & helpful Reviewed on: 7th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Hollie! Response date: 8th April 2026

Very good service

I have been using fixed term savings with the FBS for some years now. I found the account easy to set up and their customer service is excellent, with someone usually picking up the phone within 5 minutes. Their savings interest rates are usually competitive, although less so now in April 2026. Reviewed on: 7th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th April 2026

Not too long on hold to have call answered.

Not too long on hold to have call answered. Excellent friendly and efficient service from the person who handled my query. Just the sort of of employee who will enhance the company. Reviewed on: 7th April 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 7th April 2026

Customer service

As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer. Reviewed on: 4th April 2026

Reply from Family Building Society Thanks for your review and your ongoing support for the Society. We're glad to hear you're happy with our service! Response date: 7th April 2026

Locked out of logging in to manage account.

Locked out of logging in to manage account. Phoned number and easy process to unlock Reviewed on: 2nd April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th April 2026

Tracey was very patient and helpful in guiding me tr...

Tracey was very patient and helpful in guiding me trying to open my account. Reviewed on: 2nd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracey! Response date: 7th April 2026

2025 "Performance"

In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based on total assests of just short of £3billion, they actually made a pre-tax loss of £0.4million. I mean - do they actually know what they are doing? Anyone organisation that has access to £billion and can't make a profit needs to change career. Based on this shocking performance the CEO's total renumeration package was £462,000. He actually had the nerve to award himself a £37,000 "performance" bonus. And his salary is the tip of the iceberg when we also add other directors, and cling-ons. For example, S. Wainwright drew £73,000 but what did he add to the £3bn assets versus £0.3mn loss? Reviewed on: 31st March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. To answer your query, please email our dedicated inbox at [email protected] Kind regards, Family Building Society Response date: 1st April 2026

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