Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1037 reviews)

View other Family Building Society products

4.54

Based on 1,037 reviews, last reviewed 22nd Aug 2025

57% increase in 5 star reviews

in the past 90 days

240% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

Polite, prompt response, very helpful with my request Polite, prompt response, very helpful with my request Reviewed on: 22nd August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1037)

Customer service

I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025

transition from the old to. new system..

i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent. Reviewed on: 13th August 2025

Transfer

My bank transfer was dealt with very efficiently Reviewed on: 13th August 2025

Helpful advice on switching to a better rate/product.

Helpful advice on switching to a better rate/product. Reviewed on: 13th August 2025

Great Customer Services

The interest rate is competitive, and the website is easy to navigate. I'm particularly impressed with Customer Services, I have today spoken with a lady from Customer Services and she was brilliant. She was tolerant, patient & informative and got the business sorted. Reviewed on: 13th August 2025

Lovely staff very patient and helpful on the phone

Lovely staff very patient and helpful on the phone Reviewed on: 13th August 2025

Excellent customer service

I was having problems accessing my account and had a query regarding interest payments. Lisa Adams talked me through re-registering in a very patient manner, and was also able to answer my query regarding interest payments. Wholly satisfactory call! Reviewed on: 13th August 2025

Helpful service

Helpful service from Lisa Adams. She knew her job and was pleasant and courteous with me . Gave me the answers I needed Reviewed on: 12th August 2025

Georgia was really helpful and did an excellent job...

Georgia was really helpful and did an excellent job of resolving my enquiries. Thorough and friendly Reviewed on: 12th August 2025

The member of staff who helped me solve my problem

The member of staff who helped me solve my problem logging in and accessing my account was so helpful and painstaking with me. I am now up and running and will be fine the next time when I do it myself. Perhaps I could put it down to the awful heat which is numbing my brain. Reviewed on: 12th August 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Punjab National Bank 1.50 from 4 reviews
Savings
from Allied Irish Bank - AIB 5.00 from 1 reviews
Savings
from Suffolk Building Society, formerly Ipswich Building Society 4.93 from 1417 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 522 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub