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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (904 reviews)

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4.56

Based on 904 reviews, last reviewed 5th Jul 2025

335% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Assisting amateurs An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical... Read more Reviewed on: 4th July 2025

Latest lowest rating:

1

Truly terrible. Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (904)

Excellent service

Katherine was very helpful, professional, efficient & most of all patient, staying on the telephone until I hsd sorted the problem out. Reviewed on: 26th June 2025

Donnika was exceptionally helpful and patient

Donnika was exceptionally helpful and patient in working out how to change my passpord and transferring the information from my mobile phone to the computer. Reviewed on: 25th June 2025

Excellent fixed rate bond interest rate

Excellent 1 year fixed rate bond interest rate. Very good customer service. Reviewed on: 24th June 2025

Handling of the issue.

The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Problem logging on

Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Paper Free.

I would like al my documents by email not by post. Reviewed on: 21st June 2025

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

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