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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,131 reviews, last reviewed 14th Oct 2025
1% decrease in 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

TOP OF THE SHOP THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES. Reviewed on: 14th October 2025
Mr PETER DAVIES's avatar
Mr PETER DAVIES

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1131)

It's like an old-fashioned 'museum of money'

2
I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it seems extraordinary that a financial institution can't accept electronic payments. Reviewed on: 25th September 2025
Mark M's avatar
Mark M

FBS-induced login problems..

4
After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions required and all efforts leading repeatedly to "account blocked - call this number" . That number proved to be a matter of infinite waiting - despite messages of "you are first in the queue" and finally in frustration I wrote to the FBS to complain. That finally resulted in a call from Lisa Adams, who was helpful, patient, friendly and positive, solving the problem and restoring my faith in the FBS. Thanks, Lisa! Reviewed on: 25th September 2025
Timothy C's avatar
Timothy C

hopefully no problems in the future

4
unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025
Chris P's avatar
Chris P

Excellent service and my problem was solved promptly...

5
Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025
Michael Doak's avatar
Michael Doak

Excellent customer service

5
Great customer service - friendly, efficient Reviewed on: 23rd September 2025
CAM's avatar
CAM

Great service

5
Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025
Mev's avatar
Mev

Withdrawal Issue

4
Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025
Mark's avatar
Mark

Excellent customer service

5
Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025
Neville's avatar
Neville

Telephone support was very good - once I got throug...

4
Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025
Michael J's avatar
Michael J

Nicole Philcox was very helpful today pleasant and p...

5
Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025
Kenneth Tromans's avatar
Kenneth Tromans

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