Smart Money People Logo
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 989 reviews, last reviewed 8th Aug 2025
141% increase in 5 star reviews
in the past 90 days
1800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent I had an issue with my online savings account, was sorted very quickly and very understanding. Reviewed on: 8th August 2025
Stuart 's avatar
Stuart

Latest lowest rating:

1

Excessive wait to speak to adviser Had to call to reset password. Long wait on phone. Told "There are no people ahead of you" throughout. Gave me plenty of time to fill in this feedbac... Read more Reviewed on: 7th August 2025
Mr A's avatar
Mr A
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (989)

ISA savings question

5
Called with a query about my fixed ISA, which Lisa in Customer Services, explained very well so that someone like me, with little experience of the ISA market, could fully understand! Reviewed on: 29th July 2025
Elaine 's avatar
Elaine

Ellissa Agodi was very helpful & stayed on the phone...

5
Ellissa Agodi was very helpful & stayed on the phone until I was happy I had found it difficult to start with - but now am working it out Reviewed on: 29th July 2025
Lynda A's avatar
Lynda A

Rate experience

5
Spoke to Lisa she was very helpful Reviewed on: 29th July 2025
Henry hollingsworth's avatar
Henry hollingsworth

Efficient and easy to deal with...

5
Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025
Susanne J's avatar
Susanne J

I spoke to Lisa Adam’s who was very helpful and pol...

5
I spoke to Lisa Adam’s who was very helpful and polite. She resolved my issue very quickly whilst remaining very friendly. Excellent customer service I must add. Reviewed on: 29th July 2025
Richard C's avatar
Richard C

Telephone call to Customer Service.

5
Telephone call to Customer Service. I needed to telephone Family Building Society. I had been locked out of my online banking. I phoned and Ellissa Agodi took my call. She was very polite, professional and helpful. She identified me and then reset my online banking access. She offered to stay on the line whilst I accessed my account in case my password needed to be reset. Ellissa was patient, knowledgeable and did not rush me. Wonderful Custome Service today!!! Reviewed on: 28th July 2025
Chris's avatar
Chris

Savings Query

5
Ellissa helped with my savings query and have me all the information I needed. She was polite and personable Reviewed on: 26th July 2025
M M W's avatar
M M W

Very helpful staff as always.

5
Very helpful staff as always. Easy to do business in the branch Reviewed on: 26th July 2025
MH's avatar
MH

Log-in Blocked

5
Call answered within a few minutes. Problem (log-in blocked) resolved effectively and promptly. Call centre operative had clear voice. Reviewed on: 26th July 2025
SC's avatar
SC

Reply to message about ISA

5
Telephone answered quickly. Lady was polite annd helpful Reviewed on: 25th July 2025
dennis p's avatar
dennis p

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill