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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1389 reviews)

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4.57

Based on 1,389 reviews, last reviewed 7th Aug 2026

22% decrease in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Holly assisted me with my first account and online s... Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1389)

Very helpful customer services.

Very helpful customer services. Resolved problem very quickly. Reviewed on: 28th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th July 2026

Family BS - An Excellent Home for Fixed-Term Savings

Just opened a new 1 year fixed rate bond with Family. Already an online customer, so did it all online. Extremely straightforward to do. Excellent rate. Bond funded via Debit card, there and then, so no messing about with cheques in post. Formal confirmation of the new bond i.e. the certificate arrived in post within 3-4 days of opening the account. Can't find fault with the rate, the process or the customer service. Highly recommended. Reviewed on: 25th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our products and services! Response date: 27th July 2026

Renewal of savings bond

I phoned to renew my fixed rate bond which was due to mature. i am slightly hard of hearing but the adviser spoke very clearly and i had no problem understanding him. The process was quick and easy and I would recommend saving with this Building Society. Reviewed on: 24th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 24th July 2026

Outdaterd Security

Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry the new login process has caused frustration. We recently introduced additional security measures which includes receiving your verification code by post the first time you have logged into the new system. We appreciate that waiting for information by post can be inconvenient and value your feedback. Should you need any further assistance, please call our Online Support desk on 03300 243406. Response date: 22nd July 2026

Excellent customer service experience

I rang customer service for help to move a recently matured bond to one with a higher interest rate than the one it had matured into and within the deadline given as I could not do this online. Sophie answered very quickly, understood my request and sorted it out immediately. I was very impressed. Reviewed on: 17th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Sophie! Response date: 22nd July 2026

I'd been locked out of my account.

I'd been locked out of my account. I called the number and received an answer within 5 seconds. The lady I spoke to was excellent, very helpful and the problem was resolved within 3 minutes Reviewed on: 16th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 22nd July 2026

Once again exceptional service

Once again exceptional service from the Family BS rep when I called and spoke with Ewan. Reviewed on: 13th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ewan! Response date: 22nd July 2026

Fabulous customer service from Phoebe

The assistant I spoke to Phoebe was very helpful and knowledgeable. She talked me through what I needed to do to open a new account and then transferred everything over for me. Very happy customer Reviewed on: 10th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 15th July 2026

Very help-full good interest rates

Very help-full good interest rates Reviewed on: 9th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service and rates! Response date: 15th July 2026

Needs work on telephone system

Your telephone system is antiquated, very poor response and the on hold music repeats every 10 seconds. Really poor. The person who took my call eventually was very good and very professional Reviewed on: 9th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback regarding the telephone system has been passed on to the relevant department. We're glad you were happy with the service once you got through. Response date: 15th July 2026

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