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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1350 reviews)

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4.55

Based on 1,350 reviews, last reviewed 12th Jun 2026

15% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Phoebe. i contacted customer services and spoke to Phoebe Hogg, regarding new ISA account numbers and how to set up online banking.Phoebe was extremely helpfu... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1350)

Had an excellent phone call with customer service.

Had an excellent phone call with customer service. He was friendly, patient and sorted out my issue with warmth and humour. It was the best customer service interaction I have had with any company in the last 2 years. Reviewed on: 27th May 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our customer service agent! Response date: 29th May 2026

Great Service.

Helpful, polite and professional service in assisting me to deal with matured funds and re-investment of same. Reviewed on: 26th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th May 2026

Issues accessing the on-line service

Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely poor. At this point I'm still unable to logon. Reviewed on: 24th May 2026

Reply from Family Building Society Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced while re-registering for our updated online service. We introduced the new system in May 2025 to improve security and functionality, which meant customers using our online service needed to re-register. As part of our security measures, the verification code is sent by post. We understand that this can feel time-consuming. If you need any further support please call our online support service on 03300 243406. Response date: 29th May 2026

Encountered issues accessing a new account.

Encountered issues accessing a new account. Holly (?) was extremely polite and helpful and resolved the issue quickly. Reviewed on: 22nd May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 26th May 2026

Excellent customer service.

Excellent customer service. Lisa was very accommodating and friendly. My request was acted promptly and she went out of her way to contact me. It is reassuring to know that customer service is flexible and stress-free. Reviewed on: 21st May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 26th May 2026

My wife and I have been trying to deposit some extra...

My wife and I have been trying to deposit some extra money into our online saver,but were having trouble in logging in. We called the helpline and received a callback from Lisa Adam’s who quickly and efficiently established our identities and then talked us through it with patience and understanding. She was a delight to deal with as she also understood my hearing difficulties, making a note to this effect on our account details in order that any future calls will be dealt with in a similar manner. We are very pleased to have invested our money with FBS and will strongly recommend them whenever possible. Thank you very much for your time,Lisa. Regards, Michael O’Connor. Reviewed on: 20th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 26th May 2026

Very helpful and friendly adviser.

Very helpful and friendly adviser. Sorted the problem very quickly and efficiently, thank you! Reviewed on: 20th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th May 2026

tried to register for on line services - problems/ c...

tried to register for on line services - problems/ complications with verification, authentication, who knows? did I do it right? Reviewed on: 20th May 2026

Reply from Family Building Society Thank you taking the time to leave us your review. We’re very sorry to hear about the difficulties you’ve experienced accessing our online service. We would really like to help resolve this for you as quickly as possible. Please contact our support team on 03300 243406 so we can assist you with logging in and ensure your account is fully set up without further disruption. Response date: 29th May 2026

Maturing Bond Advice

The correspondent, Holly, was very friendly, helpful and informative and was able to handle my query re a maturing bond very efficiently and with just the one phone call Reviewed on: 19th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 20th May 2026

Total wastage of money and time

Total wastage of money and time. I have had this account for many years with not a single penny in prize or interest to show for it. I am going to close my account now. If I put that money in premium bonds or an ordinary savings account, I would have gained thousands in all these years, I have premium bonds and other savings accounts, so I know what I am talking about. Reviewed on: 18th May 2026

Reply from Family Building Society Thanks for taking the time to leave a review. We are sorry to hear your frustration. It’s important to note that this type of account works differently from traditional savings products or Premium Bonds. Rather than earning guaranteed interest, the returns are based on prize draws, so there’s no certainty of winning. As outlined in our terms: “Winners will be selected at random from all entries to each monthly draw by an independent third party appointed by the Society.” This means that, while some members do win prizes, others may not receive returns over a period of time, even if they’ve held an account for many years. We appreciate that you’ve compared this with other savings options you hold, and it’s completely understandable to review whether a product is right for you. If you would like, we can provide information on alternative accounts that may offer more predictable returns or help you make the most of your savings going forward. Kind regards Family Building Society Response date: 20th May 2026

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