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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1276 reviews)

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4.54

Based on 1,276 reviews, last reviewed 4th Apr 2026

3% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer. Reviewed on: 4th April 2026

Latest lowest rating:

1

2025 "Performance" In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based... Read more Reviewed on: 31st March 2026

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The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1276)

Always very helpful and polite and always sort out a...

Always very helpful and polite and always sort out any problem I may have Reviewed on: 24th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 25th March 2026

Great Customer Services Team

Holly at the Customer Services Team was very helpful. Reviewed on: 22nd March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 24th March 2026

customer service as it should BE

polite , friendly ,helpful ,understanding and knowledgeable. no pressure to complete any task. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 24th March 2026

Excellent Service

Very polite, answered all questions, very knowledgeable. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th March 2026

ISA Deposit

I made a deposit into my ISA but the money did not appear in my account. I telephoned FBS to enquire as to it's whereabouts. It took just over 5 minutes to get through, but once I did, my problem was resolved very quickly and in a very lovely manner. Turns out I had miscalculated the amount I was able to pay in and I had exceeded the limit, so my money was safe, but being returned to me. Although it was my mistake, Lisa remained polite and courteous, and I felt like nothing was too much trouble for her. Thank you. Reviewed on: 19th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 19th March 2026

Roger was very helpful and patient as i got entirely...

Roger was very helpful and patient as i got entirely confused about the log in procedure and helped me access my accounts Reviewed on: 17th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th March 2026

I couldn't log in

I couldn't log in as I hadn't logged since you changed the log in back in May and I don't recall receiving a letter. I emailed a month ago but didn't get a great reply so rang up again today at 1 o'clock ,as I needed to draw some money out and spoke to a lovely lady and finally after over half an hour with her perseverance and not giving up and wither suggestion logging in via my phone I managed to get in . She was excellent. A big thank You Reviewed on: 17th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with our member of staff. Response date: 17th March 2026

Excellent customer service.

Excellent customer service. Tracy was very helpful and patience sorting my account login Reviewed on: 17th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy. Response date: 17th March 2026

Messiah guided through application process and arran...

Messiah guided through application process and arranged internet access. He was very helpful. Reviewed on: 16th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 17th March 2026

On-line account lock out

Having entered 3 consecutive incorrect log-in details, I was 'locked out' of my account, and to my delight, Tracy Rogers, Family Service Team, came to my rescue and so wonderfully assisted me getting back on track !! % star service +. Given that financial fraud is now a part of every day life, it is reassuring that I can rely my Family Building Society to keep me safe !! Thank you once again Tracy - and all the best for the future. Reviewed on: 16th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 17th March 2026

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