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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1269 reviews)

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4.55

Based on 1,269 reviews, last reviewed 29th Mar 2026

7% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Brilliant customer service I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and ... Read more Reviewed on: 29th March 2026

Latest lowest rating:

2

I couldn't log in I couldn't log in as I hadn't logged since you changed the log in back in May and I don't recall receiving a letter. I emailed a month ago but didn't ... Read more Reviewed on: 17th March 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1269)

Excellent customer service.

Excellent customer service. Tracy was very helpful and patience sorting my account login Reviewed on: 17th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy. Response date: 17th March 2026

Messiah guided through application process and arran...

Messiah guided through application process and arranged internet access. He was very helpful. Reviewed on: 16th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 17th March 2026

On-line account lock out

Having entered 3 consecutive incorrect log-in details, I was 'locked out' of my account, and to my delight, Tracy Rogers, Family Service Team, came to my rescue and so wonderfully assisted me getting back on track !! % star service +. Given that financial fraud is now a part of every day life, it is reassuring that I can rely my Family Building Society to keep me safe !! Thank you once again Tracy - and all the best for the future. Reviewed on: 16th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 17th March 2026

I find your website very difficult.

I find your website very difficult. I see that there is a reply to my query sent in the 'message' box yesterday, but have been unable to view this message. Please can someone reply by email as I want to know know to proceed. (p.s. I have tried to follow the instructions in the FAQ section but it hasnot helped.) Reviewed on: 13th March 2026

Reply from Family Building Society Thank you for your feedback regarding our website. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If you still need further assistance please email [email protected]. Response date: 17th March 2026

Excellent customer service

I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are polite, knowledgeable and patient. I would like a more competitive rate but I suppose you can't have everything. Reviewed on: 12th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th March 2026

helpful friendly and confidence inspiring advice

helpful friendly and confidence inspiring advice Reviewed on: 12th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th March 2026

I was dealt with today by Messiah who was very polit...

I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 11th March 2026

My call was answered quickly and efficiently

My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

I,m 80 years old

I,m 80 years old and struggle with modern technology. Lisa's help and patience enabled me to update my online login. Many thanks Reviewed on: 9th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th March 2026

Helpful, swift service

Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent service. Reviewed on: 9th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

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