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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (904 reviews)

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4.56

Based on 904 reviews, last reviewed 5th Jul 2025

335% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Assisting amateurs An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical... Read more Reviewed on: 4th July 2025

Latest lowest rating:

1

Truly terrible. Truly terrible. Access to savings denied for no apparent reason. Asked to reset password ? Nothing happened Reviewed on: 5th July 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (904)

I'm not very accomplished with on line systems nav...

Not being very accomplished with on line systems navigation I was grateful for the assistance of Lisa Adams: not just helpfull, but very knowledgeable as well . I even learned a few things that will prove useful when navigating my online account. Many thanks. Reviewed on: 2nd July 2025

Very helpful on getting me back on line after having...

Very helpful on getting me back on line after having been locked out. Reviewed on: 2nd July 2025

Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Reviewed on: 2nd July 2025

Efficient

Phone answered promptly; understood what I wanted and helped me go through the various steps required Reviewed on: 2nd July 2025

Excellent efficient customer service

Gillian was very helpful and answered all my questions.Felt reassured regards my bond maturing.The only downside was the time it took to get through though this is not usually the case. Reviewed on: 2nd July 2025

Great Service, Thank you.

I had a little trouble in logging into my computer Savings Account, which may have been my fault, and I locked myself out of the facility. Gill Collard promptly called me back on their 'call you back' facility, and was able to resolve my problem. I'm grateful for the friendly and efficient assistance I received. Reviewed on: 1st July 2025

Really quick to get back to me.

Really quick to get back to me. very patient and went through the steps at my pace. Resolved the issue. Reviewed on: 1st July 2025

A very long wait to get through to a person.

A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in front of me. This was not useful information as I had no idea how many people were dealing with calls. Over the next 25 minutes or so the number of calls waiting was not repeated so progress was impossible to estimate. the music was not relaxing! Instructions had been given to transfer monies from an expiring bond to a new on line account. An email today was ambiguous and implied that no instructions had been give, Donnika, who took my call was charming, informative and helpful. Well done her!!!! Reviewed on: 30th June 2025

Savings Account Maturity

Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025

Makes such a change to speak to a real person, who s...

Makes such a change to speak to a real person, who speaks clearly, and is both professional and friendly. Reviewed on: 30th June 2025

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