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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1330 reviews)

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4.54

Based on 1,330 reviews, last reviewed 18th May 2026

20% increase in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

So helpful and friendly I would highly recommend So helpful and friendly I would highly recommend Reviewed on: 18th May 2026

Latest lowest rating:

2

Need to introduce fast payment & on-line transfers a... Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1330)

Need to introduce fast payment & on-line transfers a...

Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. Due to our current system capabilities, we’re unable to transfer ISA funds via Faster Payments, as we are not part of the electronic transfer database. However, I’d like to reassure you that the receiving ISA provider will credit the funds from the date our cheque is issued. This means there is no loss of interest to you, despite the longer processing times. I’m pleased to confirm that we are actively exploring the introduction of Faster Payments for ISA transfers as part of our ongoing improvements. While this may not be an immediate change, we continually review our processes with the aim of enhancing the overall customer experience. If there’s anything further, we can assist you with in the meantime, please let us know and we will be happy to help. Response date: 12th May 2026

Friendly, helpful staff you can actually talk to.

Friendly, helpful staff you can actually talk to. Reviewed on: 10th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Staff always helpful and to the point.

Staff always helpful and to the point. Much better than most current financial institutions. Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

Saving for the future

Easy to deposit and open to inspection favorable rates and very simple to understand Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

The Windfall bond has been fantastic

The Windfall bond has been fantastic Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our Windfall Bond. Response date: 12th May 2026

I had locked myself out of my account

I had locked myself out of my account so needed to reset everything. I also needed to transfer some funds. Messiah was very polite, professional and patient. What a great service!! Reviewed on: 8th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 12th May 2026

Needed to contact HO to fix a login issue.

Needed to contact HO to fix a login issue. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Always fast, efficient and friendly.

Always fast, efficient and friendly. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Fantastic Customer Care

This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lovely way about and was very calm and professional. This was my first communication with the building society and as a result it has instilled lots of confidence in my choice of investing money with the building society. Thank you Lisa Reviewed on: 5th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th May 2026

i withdrew money ond not received

i withdrew money on a sunday b a Reviewed on: 4th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. As we are a non-clearing institution we can only process withdrawals on working days. The timings of when we can process and send withdrawal funds are stated in the terms and conditions you receive before opening your account, and on our website: familybuildingsociety.co.uk/savings/savings-faqs Response date: 6th May 2026

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Family Building Society: Savings reviews

20% increase in 5 star reviews

17% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1330)

Need to introduce fast payment & on-line transfers a...

Friendly, helpful staff you can actually talk to.

Staff always helpful and to the point.

Saving for the future

The Windfall bond has been fantastic

I had locked myself out of my account

Needed to contact HO to fix a login issue.

Always fast, efficient and friendly.

Fantastic Customer Care

i withdrew money ond not received

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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