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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1430 reviews)

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4.59

Based on 1,429 reviews, last reviewed 28th Oct 2026

30% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

I had locked my account and I spoke to Rebecca Healy... I had locked my account and I spoke to Rebecca Healy, Becky was friendly, professional, very helpful and sorted my problem efficiently. Becky did not ... Read more Reviewed on: 28th October 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1430)

resetting online services

I had bombed myself out of online services and Sonia was very patient helping me to get set up again Reviewed on: 23rd September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Sonia's service! Response date: 24th September 2026

Excellent customer service.

Excellent customer service. Recent telephone call with Simon Harrison was a perfect example of how staff go above and beyond to help customers Reviewed on: 22nd September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Simon! Response date: 24th September 2026

Telephone service not as good as it used to be..

I telephoned because the reference quoted on a payment to fbs was for a closed a/c, and to ask if it could be credited to the account that I had open with them. I was told it could not be, and would be sent back to my bank. Two days later I have not received the payment back, but have a message on my fbs a/c to say that it will be. The lady I spoke to started to look up my a/c details but the phone line was poor and we were cut off. She did ring me back but despite answering the last question she had asked she had to go through the i/d process again. By this time I was out of time, because it had taken so long for my original call to be answered. Service use to be really good, but trying to get a telephone call answered takes a long time now. Reviewed on: 17th September 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you were disappointed with the service you received on this occasion. For security reasons, if a call is disconnected, we are required to complete the identification process again when reconnecting with a customer. We understand this can feel repetitive, but it is an important part of protecting your account and personal information. Response date: 24th September 2026

My account was locked and the person was very helpful

My account was locked and the person was very patient and took me through the process. I didn't have to wait for a long time and it was great dealing with a person. Reviewed on: 16th September 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 17th September 2026

I've spoken to 3 people over 2 days, having had prob...

I've spoken to 3 people over 2 days, having had problems setting up and paying into account, ended up with 3 accts.!! This has now been resolved for me, and smply awaiting verification code. Reviewed on: 15th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th September 2026

Tracy was great today, friendly, patient and profess...

Tracy was great today, friendly, patient and professional, helped my wife and I , and I’m back online. Thank you Reviewed on: 14th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th September 2026

Needed help logging in to my account

Needed help logging in to my account Reviewed on: 14th September 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th September 2026

Excellent.

Excellent. Tracy was very patient and worked out what the problem was. I have had a number of problems logging in as I do not often need to. It looks like the problem is that my autofil of password etc had got corrupted but it was not visible to me. It means that I need to manually input the login information. That should be OK. Reviewed on: 14th September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 15th September 2026

Excellent staff.

The lady who set up our windfall bonds for us was extremely helpful and patient with us. Reviewed on: 13th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th September 2026

Great customer service

Very happy with the customer service today. Messiah literally held my hand guiding me through the steps I needed to take to update my account and answered any questions I had. I really appreciated his patience and guidance. Reviewed on: 11th September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 15th September 2026

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