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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1337 reviews)

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4.55

Based on 1,337 reviews, last reviewed 22nd May 2026

32% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Encountered issues accessing a new account. Encountered issues accessing a new account. Holly (?) was extremely polite and helpful and resolved the issue quickly. Reviewed on: 22nd May 2026

Latest lowest rating:

2

tried to register for on line services - problems/ c... tried to register for on line services - problems/ complications with verification, authentication, who knows? did I do it right? Reviewed on: 20th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1337)

Great help when locked out of my account

I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on the line until I was able to get back in. Reviewed on: 13th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th May 2026

Great service

Have been with the family building society for many years and have always received great service Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 13th May 2026

Great Staff

Staff are always helpful and have time for ther customers . Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

No problems to open account.

No problems to open account. All went smoothly and consequently very satisfied with the on line transaction. Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

I look for savings accounts with decent interest rat...

I look for savings accounts with decent interest rates, Family B/S has usually been competitive. What I would like to see are competitive fixed rate ISA’s with monthly pay away options to provide monthly income. This is a facility many older customers would take up to avoid unnecessary taxation on their savings Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th May 2026

Lisa was very friendly and helpful

Lisa was very friendly and helpful Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 12th May 2026

No problems and good smooth operation

No problems and good smooth operation Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Need to introduce fast payment & on-line transfers a...

Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. Due to our current system capabilities, we’re unable to transfer ISA funds via Faster Payments, as we are not part of the electronic transfer database. However, I’d like to reassure you that the receiving ISA provider will credit the funds from the date our cheque is issued. This means there is no loss of interest to you, despite the longer processing times. I’m pleased to confirm that we are actively exploring the introduction of Faster Payments for ISA transfers as part of our ongoing improvements. While this may not be an immediate change, we continually review our processes with the aim of enhancing the overall customer experience. If there’s anything further, we can assist you with in the meantime, please let us know and we will be happy to help. Response date: 12th May 2026

Friendly, helpful staff you can actually talk to.

Friendly, helpful staff you can actually talk to. Reviewed on: 10th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Staff always helpful and to the point.

Staff always helpful and to the point. Much better than most current financial institutions. Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

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Family Building Society: Savings reviews

32% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1337)

Great help when locked out of my account

Great service

Great Staff

No problems to open account.

I look for savings accounts with decent interest rat...

Lisa was very friendly and helpful

No problems and good smooth operation

Need to introduce fast payment & on-line transfers a...

Friendly, helpful staff you can actually talk to.

Staff always helpful and to the point.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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