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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1420 reviews)

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4.59

Based on 1,420 reviews, last reviewed 23rd Sep 2026

27% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

resetting online services I had bombed myself out of online services and Sonia was very patient helping me to get set up again Reviewed on: 23rd September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1420)

Customer Service assistant was very helpful and pati...

Customer Service assistant was very helpful and patient Reviewed on: 10th September 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 15th September 2026

EXTREMELY HELPFUL

GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 15th September 2026

Help afyer getting locked out

Had trouble after getting locked of my account due not using it very often and forgetting the details. Messiah was really helpful, resetting it for me and offering to stay on the line for two further steps to make sure I could log in and reset my password and memorable word Reviewed on: 8th September 2026

Tried recently to open a 1 year bond without success...

Tried recently to open a 1 year bond without success but spoke to a lady this morning who talked me through the whole process to completion . She was very patient and could not have been more helpful. Would certainly recommend your society. Reviewed on: 7th September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 8th September 2026

Holly Forteath dealt with me today & it was indeed a...

Holly Forteath dealt with me today & it was indeed an extremely pleasant experience. She was so patient with my case which took a long time to complete.She stood out as a very caring person & is definitely a huge boon to our building society Reviewed on: 1st September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 8th September 2026

You can easily talk to a Human Being

A really complicated problem with 2 accounts, one mine, one my wife's. Had tried to register each of our separate accounts on a single email address but this is not possible with FBS system and it had thrown the online system into a muddle so neither of us had access. ( Think you need to make this clear on your Savings site to new/existing investors) Holly was great as it was a problem not previously encountered, she was very patient and understanding and after about an hour and half( ! )it was solved. Thanks Holly! Reviewed on: 1st September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 8th September 2026

Excellent customer service

I was having trouble logging in online. Holly took me through security and then stayed on the line guiding me through the process to re-register my account. It all went very well and I was grateful to Holly for her assistance. Reviewed on: 1st September 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Holly's service! Response date: 8th September 2026

Sophie took endless patience with me in logging on s...

Sophie took endless patience with me in logging on successfully ! Great asset to your team ! Reviewed on: 28th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 8th September 2026

Great customer service on the phone

Tracey at FBS helped me through unlocking my account, despite my mixing up my accounts and getting confused. She was extremely helpful and courteous and stayed on the line until I'd got back into my account. Reviewed on: 26th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracey Response date: 8th September 2026

Opening new account.

I was having real difficulty in logging in and I contacted the BS by phone. Phoebe Hogg on the helpline , with much patience, sorted out the problem and then guided me through the requirements to open an additional account. This is becoming more onerous due to the need to enhance security. Overall it was a lengthy session and I was much impressed with Ms. Hogg's pleasant demeanour and patience. Reviewed on: 26th August 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback and to hear you were impressed with Phoebe's service! Response date: 26th August 2026

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