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Family Building Society: Savings reviews

Name: Savings
Rating: 4.58 (1407 reviews)

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4.58

Based on 1,407 reviews, last reviewed 7th Sep 2026

28% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Tried recently to open a 1 year bond without success... Tried recently to open a 1 year bond without success but spoke to a lady this morning who talked me through the whole process to completion . She was ... Read more Reviewed on: 7th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1407)

Positive and negative.

Positive and negative. Good that my savings bond will automatically renew at the new customer interest rate if I take no action. Bad for the amount of paper involved even though I am registered for on-line communication: I received six pages regarding the renewal and two letters totalling four pages confirming the renewal and payment of interest. Two emails would have sufficed. Reviewed on: 20th August 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're pleased to hear you value the automatic renewal of your savings bond at the new customer interest rate. We also appreciate your comments about the amount of paperwork received despite being registered for online communications. We're continually reviewing our communications to improve the experience for customers and reduce unnecessary correspondence where possible. Kind regards Family Building Society Response date: 26th August 2026

Very professional and helpful agent

Very professional and helpful agent Reviewed on: 19th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Excellent Customer service

Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query. Reviewed on: 17th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service received from Lisa! Response date: 19th August 2026

Friendly, helpful, professional staff.

Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer. Reviewed on: 14th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 19th August 2026

Savings account

Very good and understanding , person was helpful with product knowledge and interest rates. Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Very helpful and friendly young man who helped with...

Very helpful and friendly young man who helped with all the answers I needed Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Secure access and excellent customer service

Secure access and excellent customer service Reviewed on: 13th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Gill was most helpful in dealing with my request.

Gill was most helpful in dealing with my request. Reviewed on: 11th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Gill's service! Response date: 12th August 2026

Very helpful conversation with Lisa today.

Very helpful conversation with Lisa today. Reviewed on: 10th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th August 2026

Holly assisted me with my first account and online s...

Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Holly's service! Response date: 12th August 2026

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