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Family Building Society: Savings reviews

Name: Savings
Rating: 4.58 (1398 reviews)

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4.58

Based on 1,398 reviews, last reviewed 21st Aug 2026

35% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Got there in the end! Two calls and several emails needed to sort out access to my newly established bond account. Got there in the end but resetting the password was a tri... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1398)

Holly assisted me with my first account and online s...

Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Holly's service! Response date: 12th August 2026

Very helpful in dealing with my issue

Very helpful in dealing with my issue Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th August 2026

Responsive to queries

I have had a couple of savings accounts with them, easy to set up, and always available on the end of the phone for queries, with very kind, helpful and knowledable staff. Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

Messiah was very helpful in helping me set up a new...

Messiah was very helpful in helping me set up a new savings account to receive my existing FXD Bond that matures 17th August. He was patient and stayed with me on the phone whilst I opened the account and then took instructions from me verbally to switch the maturing funds over on the day of maturity without to have another conversation. He was courteous, and professional in his approach and I was very pleased with the service he provided. Reviewed on: 4th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 5th August 2026

Friendly staff, no long wait on the phone when conta...

Friendly staff, no long wait on the phone when contacting building society. Good service! Reviewed on: 31st July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

Very quick and efficient.

Very quick and efficient. After answering several reasonable questions, my account was unlocked for me Reviewed on: 31st July 2026

Roger was very helpful

Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about Roger! Response date: 5th August 2026

Locked out of account

Your team member Alfie was very courteous and helpful in sorting out my issue Reviewed on: 30th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

On line service problem , sorted out very quick

On line service problem , sorted out very quick Reviewed on: 29th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

Log On problems

I logged in and as it took some time for the passcode to come through to my mobile, it had expired. I tried again and same thing happenend until I was locked out of my account. A quick phone call, hardly any wait time, with Alfie and it was all sorted. He was very patient when I couldn't provide the account details and misquoted my national insurance number. A five out of five! Reviewed on: 29th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alfie! Response date: 5th August 2026

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Family Building Society: Savings reviews

35% decrease in 5 star reviews

33% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1398)

Holly assisted me with my first account and online s...

Very helpful in dealing with my issue

Responsive to queries

Messiah was very helpful in helping me set up a new...

Friendly staff, no long wait on the phone when conta...

Very quick and efficient.

Roger was very helpful

Locked out of account

On line service problem , sorted out very quick

Log On problems

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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