Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1341 reviews)

View other Family Building Society products

4.55

Based on 1,341 reviews, last reviewed 27th May 2026

27% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Locked account sorted. Locked account sorted. Guidance given on getting back into it and colleague stayed on the line to ensure I did Reviewed on: 27th May 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1341)

Total wastage of money and time

Total wastage of money and time. I have had this account for many years with not a single penny in prize or interest to show for it. I am going to close my account now. If I put that money in premium bonds or an ordinary savings account, I would have gained thousands in all these years, I have premium bonds and other savings accounts, so I know what I am talking about. Reviewed on: 18th May 2026

Reply from Family Building Society Thanks for taking the time to leave a review. We are sorry to hear your frustration. It’s important to note that this type of account works differently from traditional savings products or Premium Bonds. Rather than earning guaranteed interest, the returns are based on prize draws, so there’s no certainty of winning. As outlined in our terms: “Winners will be selected at random from all entries to each monthly draw by an independent third party appointed by the Society.” This means that, while some members do win prizes, others may not receive returns over a period of time, even if they’ve held an account for many years. We appreciate that you’ve compared this with other savings options you hold, and it’s completely understandable to review whether a product is right for you. If you would like, we can provide information on alternative accounts that may offer more predictable returns or help you make the most of your savings going forward. Kind regards Family Building Society Response date: 20th May 2026

So helpful and friendly I would highly recommend

So helpful and friendly I would highly recommend Reviewed on: 18th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 20th May 2026

Very helpful patient staff.

Very helpful patient staff.complicated query for novice on line, effectively dealt with Reviewed on: 15th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th May 2026

Roger was super warm, kind and helpful.

Roger was super warm, kind and helpful. Reviewed on: 14th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding the service you received from Roger! Response date: 20th May 2026

Great help when locked out of my account

I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on the line until I was able to get back in. Reviewed on: 13th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th May 2026

Great service

Have been with the family building society for many years and have always received great service Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 13th May 2026

Great Staff

Staff are always helpful and have time for ther customers . Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

No problems to open account.

No problems to open account. All went smoothly and consequently very satisfied with the on line transaction. Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

I look for savings accounts with decent interest rat...

I look for savings accounts with decent interest rates, Family B/S has usually been competitive. What I would like to see are competitive fixed rate ISA’s with monthly pay away options to provide monthly income. This is a facility many older customers would take up to avoid unnecessary taxation on their savings Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th May 2026

Lisa was very friendly and helpful

Lisa was very friendly and helpful Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 12th May 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Premium Return
from Progressive Building Society 0.00 from 0 reviews
Savings
from Monument 4.85 from 1704 reviews
Everyday e-Saver
from first direct 4.22 from 12 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.80 from 668 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub