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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

36% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1241)

My problem solved professionally

Spoke to Jill who answered the phone very quickly. Dealt with my query very professionally and solved my issue to my satisfaction Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 11th February 2026

Online account re-registration

The system managed to lock me out of my accounts but when I called today and was put through to Stephanie she was very patiently able to sort me out. She could not have been more helpful. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Stephanie! Response date: 11th February 2026

I spoke to Gill this morning.

I spoke to Gill this morning. She was concise, polite and most helpful. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Gill! Response date: 10th February 2026

Excellent product- very easy to contact company by v...

Excellent product- very easy to contact company by variety of methods Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

Very helpful person who helped me unlock my account.

Very helpful person who helped me unlock my account. Clear and concise advice and stayed on the line to ensure all went smoothly. Reviewed on: 9th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th February 2026

It's great to be able to call and speak to a person,...

It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the products. Statements arrive on time and are clear and well-presented. Interest rates are excellent, but the FBS takes care to inform customers of new/ alternative products and interest rate changes. Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 10th February 2026

Today JAYDON answered the phone and spent time with...

Today JAYDON answered the phone and spent time with me sorting out the problem of me receiving a relevant passcode -in order that l may log in correctly - thank you for all the positive thinking that you gave this matter —Graham!! Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Jaydon! Response date: 10th February 2026

Good standard

Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

I am finding it impossible to follow instructions af...

I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. It impossible to get through on the phone to explain the situation and nor can I email in any sort of precise way. Hopeless. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear you have had trouble re-registering. So we can resolve this for you, please could you email [email protected] asking us to call you back. Response date: 11th February 2026

Family by name, friendly by service.

Spoke to Lisa Adam’s today. I had missed a word off my application form which raised a query. Lisa was very helpful and lived up to the company ethos perfectly. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

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