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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1239 reviews)

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4.55

Based on 1,239 reviews, last reviewed 18th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Had to wait a while for my phone call to be answered... Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1239)

I spoke to Gill this morning.

I spoke to Gill this morning. She was concise, polite and most helpful. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Gill! Response date: 10th February 2026

Excellent product- very easy to contact company by v...

Excellent product- very easy to contact company by variety of methods Reviewed on: 10th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

Very helpful person who helped me unlock my account.

Very helpful person who helped me unlock my account. Clear and concise advice and stayed on the line to ensure all went smoothly. Reviewed on: 9th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th February 2026

It's great to be able to call and speak to a person,...

It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the products. Statements arrive on time and are clear and well-presented. Interest rates are excellent, but the FBS takes care to inform customers of new/ alternative products and interest rate changes. Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 10th February 2026

Today JAYDON answered the phone and spent time with...

Today JAYDON answered the phone and spent time with me sorting out the problem of me receiving a relevant passcode -in order that l may log in correctly - thank you for all the positive thinking that you gave this matter —Graham!! Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Jaydon! Response date: 10th February 2026

Good standard

Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

I am finding it impossible to follow instructions af...

I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. It impossible to get through on the phone to explain the situation and nor can I email in any sort of precise way. Hopeless. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear you have had trouble re-registering. So we can resolve this for you, please could you email [email protected] asking us to call you back. Response date: 11th February 2026

Family by name, friendly by service.

Spoke to Lisa Adam’s today. I had missed a word off my application form which raised a query. Lisa was very helpful and lived up to the company ethos perfectly. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

Family Building society are very good regularly info...

Family Building society are very good regularly informing you of your interest earnt. Having not been able to log in online because of changes to their system I rang and spoke to a very helpful lady who clearly explained what to do and stayed on the phone until I was able to log in. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 3rd February 2026

Customer service help with a problem was polite frie...

Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 30th January 2026

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