Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1234 reviews)

View other Family Building Society products

4.55

Based on 1,234 reviews, last reviewed 10th Feb 2026

39% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Happy Customer First class service excellent website and experience. Can't fault any point. Reviewed on: 10th February 2026

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1234)

Good standard

Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

I am finding it impossible to follow instructions af...

I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. It impossible to get through on the phone to explain the situation and nor can I email in any sort of precise way. Hopeless. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear you have had trouble re-registering. So we can resolve this for you, please could you email [email protected] asking us to call you back. Response date: 11th February 2026

Family by name, friendly by service.

Spoke to Lisa Adam’s today. I had missed a word off my application form which raised a query. Lisa was very helpful and lived up to the company ethos perfectly. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

Family Building society are very good regularly info...

Family Building society are very good regularly informing you of your interest earnt. Having not been able to log in online because of changes to their system I rang and spoke to a very helpful lady who clearly explained what to do and stayed on the phone until I was able to log in. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 3rd February 2026

Customer service help with a problem was polite frie...

Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 30th January 2026

I found it confusing to start with when completing t...

I found it confusing to start with when completing the online application but after speaking to a very helpful lady called Steph, who explained and assisted me, I am pleased to confirm my experience was dealt with quickly and efficiently. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Steph! Response date: 30th January 2026

Good products.

Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Telephone advice

Arranged call back which was prompt. Pleasant lady sorted out login problem very quickly. Most impressed. Reviewed on: 27th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

Excellent customer service

The phone was answered quickly and the adviser could not have been more helpful. She was clear and friendly. Reviewed on: 23rd January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Customer helpline excellent

I needed to call customer service to reset my account. The person on the call was very helpful and guided me through all the steps, waiting for email codes to arrive and getting my account up and running. Reviewed on: 23rd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th January 2026

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Savings
from Charity Bank 4.83 from 4 reviews
Private Clients Savings
from Investec 4.36 from 6 reviews
Regular Savings
from Nationwide 4.71 from 86 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

39% decrease in 5 star reviews

67% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1234)

Good standard

I am finding it impossible to follow instructions af...

Family by name, friendly by service.

Family Building society are very good regularly info...

Customer service help with a problem was polite frie...

I found it confusing to start with when completing t...

Good products.

Telephone advice

Excellent customer service

Customer helpline excellent

Review Family Building Society: Savings now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024