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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1030 reviews)

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4.54

Based on 1,030 reviews, last reviewed 19th Aug 2025

95% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Confused technophobic pensioner strikes again I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my ... Read more Reviewed on: 19th August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1030)

Very difficult to access online account.

Very difficult to access online account. Too complicated, not user-friendly and slow. Reviewed on: 16th August 2025

Unfailingly Excellent

I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer support is unfailingly excellent. They're in the UK, speak clearly, pleasantly and patiently, and have always solved the problem quickly. And no obsequious, fake, do-nothing, AI generated voices. Reviewed on: 16th August 2025

GILLIAN COLLARD WAS SUPERB.

GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025

Had a bit of an issue but got sorted very quickly by...

Had a bit of an issue but got sorted very quickly by Lisa Adam's. Reviewed on: 15th August 2025

Very efficient.

Very efficient....great comunication Reviewed on: 15th August 2025

Excellent service

Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025

Very helpful, patient and friendly.

Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025

I spoke with Dannika this afternoon to become famili...

I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025

Great customer service

William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025

Friendly and efficient.

My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025

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