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W J Daniel

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Review of the Family Building Society, Savings:

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Your customer representative was very patient, solve...

Your customer representative was very patient, solved a problem that was quite complicated (it took nearly 30 minutes) and was able to suggest many procedures to achieve what I needed. There was no long wait for my call to be answered; neither did she put me on 'hold' for ages as happens with other organisations to go and ask another person for help and advice; no robot to ask lots of questions at the start. Reviewed on: 13th November 2026

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