Family Building Society Mortgages Reviews

Remortgage

Appalling service , they have taken 6 months and £175.00 pounds and have yet to come up with a final offer never reply to emails and always ask for obscure documentation. Lost the purchased due to there incompetence. Steer well clear!

Roger Keen

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Stress Free Experience

Our 2 year fixed rate mortgage was up for renewal and I found swapping to a new product with The Family Building Society was carried out in a friendly helpful manner with an easy switch over and would highly recommend contacting The Family Building...

Our 2 year fixed rate mortgage was up for renewal and I found swapping to a new product with The Family Building Society was carried out in a friendly helpful manner with an easy switch over and would highly recommend contacting The Family Building Society when considering a mortgage.

Andrew

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Simple and friendly

A great experience in getting a mortgage to suit our unusual circumstances.

Matthew

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This is a family BS for all the family and best of all it is local.

...

As a family we value being able to visit our BS rather than it being an anonymous organisation via computer. We are seen quickly by courteous staff who seem to be able to answer any questions off the tip of their tongue - no delays while they 'find out'!

Would definitely recommend.

b drinkwater

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Only offset buy-to-let mortgage on the market

Straightforward application process and the only offset mortgage for landlords that I could find. Up to 100% of ythe value of the loan can be held in the offset savings account. A great product for certain situtions.

Ann Hodson

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Great financial products and service.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend.

Papa Erk

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Extremely professional company.

We have had our mortgage for a number of years, We have always had helpful and courteous service. The website is very easy to use.

Katherine Lamping

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Helpful

Always been helpful & able to explain in easy to understand terms hmmm options!

Rosie Dymond

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Simple and Seamless

Good products, simple terminology, good communication. Have just re-mortgaged due to their performance over the last three years.

Janette

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Really helpful team

Great to have access to a support team who are friendly and helpful.

Claire

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Flexible product. Communications not ideal

A great product for parents wanting to help their children to buy a place. My one gripe is with the communications. The statements are infrequent (annual by letter). I would like to be able to check the balance on line.

Clare Galton

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Overall very good.

Took a bit long firstly about two weeks getting answers to questions then with docs not arriving and then after a week docs not yet sent, but good result in being able to switch mortgage and also pay down my mortgage. NCBS honoured original terms...

Took a bit long firstly about two weeks getting answers to questions then with docs not arriving and then after a week docs not yet sent, but good result in being able to switch mortgage and also pay down my mortgage. NCBS honoured original terms despite the delay out of time. We got there
and staff were helpful so very happy about it all.

Mike Lambshire

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Provided what I needed

Following an intensive search the FBS was the only provider that provided a mortgage that met my needs. Subsequent transfer of the produce was straightforward.

Oldie11

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Good provider for older borrowers

Everything has gone smoothly with my original mortgage and recent remortgage.

Murray Trantor

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Not a "cookie-cutter" Building Society. Adaptive to each customer!

Truly understands the MANY different needs of families (especially older...

Truly understands the MANY different needs of families (especially older people).
Most Building Societies have great marketing hype - but underneath have an inflexible one-size-fits-all philosophy.
You go the extra mile to understand each customers needs and adapts to them - and with highly competitive rates.
Well done - you are truly different.

Pete

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A contented customer

We are extremely impressed with this company, with whom we have a small mortgage. We expect financial competence from mortgage providers, but the Family Building Society is also friendly, helpful and trustworthy. The human face of financial services...

We are extremely impressed with this company, with whom we have a small mortgage. We expect financial competence from mortgage providers, but the Family Building Society is also friendly, helpful and trustworthy. The human face of financial services best describes this company.

Peter Fuller

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Care Kindness& Courtesy

We are treated as family.,even though our mortgage and savings are modest.

William and Grace Wright

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Care Kindness and Courtesy

We have a small mortgage and a small savings account. Whenever we contact the Family Building Society we are treated as "family".

William and Grace Wright

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Really Ives up to its name "The Family Building Society".

We, my wife and I were recommended to remortgage with the Society, by our financial advisor. This was several years ago when a number of other lenders were turning their noses up at Siver Surfers in need of a mortgage. From day one we found that...

We, my wife and I were recommended to remortgage with the Society, by our financial advisor. This was several years ago when a number of other lenders were turning their noses up at Siver Surfers in need of a mortgage. From day one we found that anyone we contacted at the Society was friendly and always willing to go the extra mile to help. After a relatively short time we were hoping to move home, this time I contacted directly. We were give my a personal contact who organised everything smoothly. Unfortunately the sale and purchase fell through but the help from the Society's team will not be forgotten. I think the should possible be called " The Friendy Building Society".

William Edmondson

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Friendly, professional and helpful.

Outstanding service. The phone is answered quickly by someone who knows what they are talking about and who deals with my queries and mortgage arrangements promptly and professionally. They are friendly and helpful and a pleasure to do business with.

Jay

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