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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (531 reviews)

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4.91

Based on 531 reviews, last reviewed 7th Sep 2025

26% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Called to check some details. Called to check some details. Had to wait and then get a call back. Reviewed on: 5th September 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (531)

Mortgage query

Telephoned with a query about my mortgage. First time there was no answer from customer service after 8 minutes. Phoned again later in the day. Answered in 15 seconds by Lisa Adam, who was very helpful. Reviewed on: 7th September 2025

Called to check some details.

Called to check some details. Had to wait and then get a call back. Reviewed on: 5th September 2025

Got through to the appropriate person very quickly.

Got through to the appropriate person very quickly. Her name is Aisha Malik. She was very knowledgable and understood my problem.. She listened patiently and realised the sensitive nature of my concerns. Reviewed on: 5th September 2025

I’m happy with this company my mortgage is due to co...

I’m happy with this company my mortgage is due to come to an end Reviewed on: 2nd September 2025

Phone call with mortgage advisor.

Phone call with your mortgage advisor who was very helpful, efficient & knowledgeable. Reviewed on: 29th August 2025

Great and clear communication.

Great and clear communication. Very friendly Reviewed on: 29th August 2025

Getting online.

I was struggling to access the online service. I was lucky enough to speak to Donnika who immediately identified the problem and then steered me successfully through the process.. All working now. Reviewed on: 29th August 2025

Simone Ayles was outstanding.

Simone Ayles was outstanding. She explained everything to us in detail and was very helpful. Reviewed on: 26th August 2025

FBC have scored yet again!

I spoke to Guy Williams and whilst being very professional he was also friendly and understood that i was nervous and needed questions answered. He answered all of my questions in an easy to understand way. Before finishing my call he made sure that i was happy and didn’t have any further questions. Reviewed on: 26th August 2025

Catherine was professional, friendly and helpful.

Catherine was professional, friendly and helpful. However, as I had only 1 customer in front of me in the queue, and it took some time to answer my call, was she the only person dealing with calls. Finally, please use a lower case 'r' for 'Kind regards'. Reviewed on: 25th August 2025

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