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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (561 reviews)

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4.90

Based on 561 reviews, last reviewed 8th Oct 2025

19% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Pleasant helpful girls on the phone. Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (561)

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Staff are so helpful and patient

Staff are so helpful and patient Reviewed on: 3rd October 2025

Agent had friendly telephone manner and was informat...

Agent had friendly telephone manner and was informative. Reviewed on: 3rd October 2025

I spoke with Louise Taylor and she was very helpful...

I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025

Mortgage extension review

They have been very efficient and friendly during the process, letting me go at my own pace. Reviewed on: 1st October 2025

Best customer care & service

Best customer care & service, we had terrible problems with computers and communication your staff (Domnika and Sandra) were the best ever! Reviewed on: 1st October 2025

Lisa Adams was very helpful and understanding.

Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage switch. She clearly explained how i could pay in money to help reduce my new switched mortgage and when i pay in the allowed 10% per annum payment allowed Reviewed on: 26th September 2025

Friendly and knoledgeable staff

Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Efficient and polite staff.

Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025

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