Write a review

Newsletter

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (723 reviews)

View other Family Building Society products

4.71

Based on 723 reviews, last reviewed 13th Oct 2026

3% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Telephone conversations have been conducted in a pro... Telephone conversations have been conducted in a professional and most personable manner - Nicole and Franki have been a credit to the Company. Reviewed on: 13th October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (723)

Telephone conversations have been conducted in a pro...

Telephone conversations have been conducted in a professional and most personable manner - Nicole and Franki have been a credit to the Company. Reviewed on: 13th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole and Franki! Response date: 14th October 2026

Messiah was a lovely gentleman!

Messiah was a lovely gentleman! Very helpful & polite Reviewed on: 12th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 13th October 2026

I spoke to Messiah Black today to update my log on p...

I spoke to Messiah Black today to update my log on process. I'd been having trouble getting the process to work, but Messiah took me through it with endless patience and good humour to final success. Reviewed on: 12th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 13th October 2026

Straightforward to interact via the FBS portal and s...

Straightforward to interact via the FBS portal and staff including long Ryan and Jaydon are very helpful. Reviewed on: 9th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ryan and Jaydon! Response date: 13th October 2026

Very helpful call and the young lady knew her products

Very helpful call and the young lady knew her products Reviewed on: 9th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th October 2026

Easy to expain to a non resident about the loans and...

Easy to expain to a non resident about the loans and explaining your web site Reviewed on: 8th October 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 13th October 2026

False information provided by staff

False information provided by staff Reviewed on: 1st October 2026

Reply from Family Building Society Thank you for your review. We're sorry to hear this. Please get in touch with us so we can investigate your concerns and understand what information you believe was incorrect. You can call us on 03330 140146 or email [email protected]. Response date: 5th October 2026

Eric Dodd was clear and concise , and yet empathetic...

Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your organisation.as an ex teacher I would give him 10/10 Reviewed on: 1st October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Eric! Response date: 7th October 2026

Very professional and patient questioning from Eric...

Very professional and patient questioning from Eric on the pre application process. He explained the process very clearly throughout. Reviewed on: 29th September 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Eric! Response date: 29th September 2026

Brilliant help getting me logged onto Online Service...

Brilliant help getting me logged onto Online Service - patient and explained each step thanks Reviewed on: 28th September 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th September 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Generation Home 4.05 from 1 reviews
Tracker Mortgage
from Yorkshire Building Society 4.12 from 2 reviews
Mortgages
from Saffron Building Society 4.74 from 1139 reviews

Want to see more from Family Building Society?

Savings
from Family Building Society 4.59 from 1425 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub