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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (733 reviews)

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4.69

Based on 733 reviews, last reviewed 6th Nov 2026

32% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful and flexible They have proved to be helpful and flexible. I have the impression that they will try and accommodate me if they can. Reviewed on: 6th November 2026

Latest lowest rating:

1

I am a broker, the Family putting a floating charge... I am a broker, the Family putting a floating charge on my client's property thus preventing him from remortgaging is utterly despicable. Reviewed on: 4th November 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (733)

Helpful and flexible

They have proved to be helpful and flexible. I have the impression that they will try and accommodate me if they can. Reviewed on: 6th November 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2026

I am a broker, the Family putting a floating charge...

I am a broker, the Family putting a floating charge on my client's property thus preventing him from remortgaging is utterly despicable. Reviewed on: 4th November 2026

Reply from Family Building Society Thank you for taking the time to share your feedback. We are sorry to hear that you have concerns about your client's experience. We take comments like this seriously and would like to understand the circumstances in more detail. Please email us at [email protected] with further information, including the customer's details and a summary of the issues you have encountered. This will enable us to review the matter fully and respond accordingly. Response date: 4th November 2026

Expert advice and renewed hope with Louise!

We were put through to Louise to discuss the possibility of a later life interest-only remortgage. She was extremely knowledgeable, fully understood our situation and was able to give us so much useful advice. She was able to establish during our phone call that we have a realistic chance of receiving a mortgage offer, which is great news as our current lender, after years of never missing a payment, refuses to extend the term of our mortgage because of my age. To top things off, not only was Louise very friendly but she even gave me a few much-needed laughs. Many thanks to Louise. Reviewed on: 3rd November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 4th November 2026

Friendly and helpful

Louise was very friendly and helpful with my questions. Reviewed on: 3rd November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 4th November 2026

I would like to thank Afia Ghos for her excellent cu...

I would like to thank Afia Ghos for her excellent customer service and flexibility in helping to get our case over the line. Thank you Afia Reviewed on: 3rd November 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Afia! Response date: 4th November 2026

Product requirements not available due to shared res...

Product requirements not available due to shared restrictions but referred to specialist broker. Very helpful Reviewed on: 29th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 4th November 2026

Erick was excellent.

Erick was excellent. Patient clear well informed Reviewed on: 20th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 27th October 2026

Customer Service

I recently had to ring FBS for a couple of matters and both people I spoke to were extremely helpful, polite and understanding. A breath of fresh air in this environment. Many Thanks. Leigh Reviewed on: 20th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 27th October 2026

Lovely Business to deal with 10/10

We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and is a credit to your company Reviewed on: 19th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Owen! Response date: 27th October 2026

Professional and understanding

Unseen and unavoidable circumstances with contractors led to a delay in completing the renovation work we required the FBS loan for. The company dealt with this situation in a professional and understanding fashion, taking away our considerable stress. Reviewed on: 19th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 27th October 2026

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