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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (642 reviews)

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4.92

Based on 642 reviews, last reviewed 12th Mar 2026

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Spoke with Serena - very helpful and knowledgeable. Spoke with Serena - very helpful and knowledgeable. Reviewed on: 12th March 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (642)

Spoke with Serena - very helpful and knowledgeable.

Spoke with Serena - very helpful and knowledgeable. Reviewed on: 12th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 12th March 2026

.Lifetime Mortgage

Just at the start of the process so far so good ,staff very polite, consise friendly and have explained every thing clearly and also been given the right options and advice Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Helpful efficient and most clear advice and guidance.

Helpful efficient and most clear advice and guidance. Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th March 2026

Straightforward and easy to deal with.

Straightforward and easy to deal with. Excellent product set Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service and products! Response date: 11th March 2026

Guy did a great job explaining e

Guy did a great job explaining e Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Great service

Spoken with a number of staff this week and all have been polite, helpful, informative and professional Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th March 2026

Impeccable customer service

I called up as I was worried that my direct debit would bounce. The ladies who answered the phone were amazing! Your customer service is impeccable! - thank you! Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th March 2026

Professional, friendly and knowledgeable.

Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Always provide exceptional service in s friendly and...

Always provide exceptional service in s friendly and professional manner.Good range of products and rates are broadly competitive with other building societies Reviewed on: 24th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Friendly and efficient service with a major glitch

We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Reviewed on: 24th February 2026

Reply from Family Building Society Thank you for your positive feedback regarding the service you received — we truly appreciate it. However, I’m sorry to learn of your concerns and any distress caused in relation to the error of information on your account. This is certainly not the experience we aim to provide. To allow us to investigate this fully and respond appropriately, please could you email us at [email protected] or call 03330 140146 with further details about the situation. Once we receive this information, we will review the matter and get back to you as soon as possible. Response date: 26th February 2026

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