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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (685 reviews)

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4.77

Based on 685 reviews, last reviewed 10th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Reviewed very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (685)

Reviewed

very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Great service

We’ve had two calls over the past two weeks about a mortgage. On both occasions the advisors have been really helpful. It makes a real change to deal with people who are knowledgeable and enthusiastic. Reviewed on: 10th July 2026

Incredible Customer Service

Spoke with Serena this morning. She was incredibly helpful and has a great telephone manner. She's a credit to FBS Reviewed on: 8th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service from Serena! Response date: 9th July 2026

Professional service

Helpful and responsive staff. Clear explanation of products and services. Prompt action Reviewed on: 7th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 9th July 2026

Don't return emails or phone calls, very constantly...

Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. I am sorry to here you are unhappy with our service. We take concerns like this very seriously and would like the opportunity to investigate. Please contact us directly with your name, the date of your enquiry, and any relevant details so we can review the matter thoroughly. Kind regards Family Building Society Response date: 9th July 2026

My experience so far has been excellent ,however, no...

My experience so far has been excellent ,however, not completed yet. Thus will reserve comment until complete. Reviewed on: 3rd July 2026

I was introduced to the Family BS by the Which magaz...

I was introduced to the Family BS by the Which magazine brokers. I was retired but circumstances meant I couldn’t buy a property outright. They had a competitive mortgage product that perfectly matched my needs and since then I have made several changes which were dealt with speedily and professionally. Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 9th July 2026

Excelent, but I tried to continue interest only arra...

Excelent, but I tried to continue interest only arrangements and this was not allowed )I never did find out why) Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. For more information about your mortgage please call 03330 140146 or email [email protected] Response date: 9th July 2026

Lisa was extremely helpful and knowledgeable and cov...

Lisa was extremely helpful and knowledgeable and covered all my questions in full..........thank you!!! Reviewed on: 26th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th July 2026

Friendly professional communication

I spoke today to your new business representative Luke Green and he was quite friendly and professional and he provided very useful information. Reviewed on: 24th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Luke! Response date: 6th July 2026

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