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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (489 reviews)

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4.91

Based on 489 reviews, last reviewed 24th Jul 2025

2% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (489)

Great service

I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025

A friendly professional service provider

Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner Reviewed on: 24th July 2025

I received a courtesy call from Rian Brasier

I received a courtesy call from Rian Brasier to check I was aware of an impending mortgage renewal. I was but unfortunately had the two mortgage products we have with FBS mixed up so this was a fortuitous call that saved us from a potentially costly mistake. Many thanks! Reviewed on: 22nd July 2025

It was an absolute pleasure dealing with Luke Green...

It was an absolute pleasure dealing with Luke Green today in the new business department, he was very professional, polite, extremely patient and very kind. He is a credit to your business and I was very suprised to find someone of his caliber at the end of a phone line. I hope he is destined for great things in your organisation. The time spent waiting for my call to answered could be improved but I dont put that down to him ! Reviewed on: 21st July 2025

simple log in issues quickly resolved by a very poli...

simple log in issues quickly resolved by a very polite and ehlpful member of staff Reviewed on: 21st July 2025

Happy Customer

All my comments about the FBS will be very positive except for the often busy phone lines. Reviewed on: 18th July 2025

Enquiry dealt with efficiently and satisfactorily

Enquiry dealt with efficiently and satisfactorily Reviewed on: 17th July 2025

FBS mortgage coming to end of term

We have a FBS mortgage that is coming to end of term. We had a helpful letter of options if staying with them and a follow-up call today. The new offeres are a little bit higher than one or two others on the market, but the saving of no termination fee, no legal or other fees etc. make the FBS offer better overall. And the communicaion and service we hav received first time round was excellent. Reviewed on: 17th July 2025

Helpful and informative

Sereana Nalden was very helpful and understanding she explained everything to me. Reviewed on: 15th July 2025

Prompt and efficient service.

Prompt and efficient service. Very friendly, helpful and secure. Reviewed on: 9th July 2025

Reply from Family Building Society Thanks for taking the time to leave a review, we're glad you found our agents friendly and helpful! Response date: 10th July 2025

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