Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (467 reviews)

View other Family Building Society products

4.90

Based on 467 reviews, last reviewed 20th Jun 2025

72% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Lisa Adams was a very courteous and helpful adviser... Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews Write a review

About this product

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (467)

Lisa Adams was a very courteous and helpful adviser...

Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

professional knowledgeable and pleasant

professional knowledgeable and pleasant Reviewed on: 20th June 2025

First class customer service.

First class customer service. I had 2 questions and received prompt email responses to both. One enquiry required a telephone call to confirm certain details and, having been promptly connected to the person I had been communicating by email, everything was resolved within minutes. Very impressed. Reviewed on: 19th June 2025

The refreshingly family-oriented building society

I have always found the staff at the Family Building society super helpful and friendly and actually talk to you like its your own family business. Its extremely refreshing to have this level of customer service in today's automated everything. Reviewed on: 19th June 2025

Why was the call necessary?

I telephoned FBS as they had failed to pass me some information they agreed to deliver when I last contacted them some 6 weeks previously. I was dealt with efficiently and the information was promised within a few days. Reviewed on: 18th June 2025

Very Helpful

Very helpful, knowledgable and efficient. The representative (Julie) did exactly what she said she would do and timely. Reviewed on: 18th June 2025

Mix up over our monthly payments

A mix up over our monthly payments meant that 2 payments were taken out this month. Called Customer Services and they identified the issue and resolved it vweet quickly Reviewed on: 17th June 2025

Very friendly customer service, excellent telephone...

Very friendly customer service, excellent telephone manner Reviewed on: 16th June 2025

Spoke to an incredibly helpful lady who assisted me...

Spoke to an incredibly helpful lady who assisted me with altering my address, and gave reassurance about how and when I will remortgage. I felt anxious about calling as I only completed on Monday and have never had a mortgage. She was fab, and I didn’t feel nervous at all. Reviewed on: 13th June 2025

I have just spent around fifteen minutes on the phon...

I have just spent around fifteen minutes on the phone with Lisa. My enquiry was dealt with in such à efficient way. Lisa was so helpful and has a lovely personality. What a joy. Reviewed on: 12th June 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Harpenden Building Society 2.75 from 16 reviews
Mortgages
from Multi Broker 0.00 from 0 reviews
Mortgages
from Buckinghamshire Building Society 4.35 from 53 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Savings
from Family Building Society 4.56 from 869 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub