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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (585 reviews)

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4.91

Based on 585 reviews, last reviewed 14th Nov 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have not dealt with The Family BS until recently a... I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was a Joint application sole proprietor... Read more Reviewed on: 14th November 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (585)

I have not dealt with The Family BS until recently a...

I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was a Joint application sole proprietor. I initially spoke to Nathan Waller as the usual BDM was on leave, Nathan was excellent. When Sam Morrison came back off leave I went through the case again with him. Before we submitted the case there was lots of questions I had to round things off, I have to say that Sam was absolutely excellent. Nothing was too much trouble for him, he called me back on time, he answered all of my questions, no issues at all, I can't praise him enough and what a nice guy to deal with. I must say that FBS have got it so right, even on the odd occasion I had to ring the main office everyone was great. Well Done FBS. I'm looking forward to seeing now that the underwriters are going to make the final process as good. Reviewed on: 14th November 2025

Lisa was very Helpful and answered all I need.

Lisa was very Helpful and answered all I need. Reviewed on: 10th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025

Moving to a new product after a fixed term deal.

Coming to the end of a fix with the Family, I asked about moving to a new product and had a great experience speaking with Guy Williams on the new business team. Really useful and very insightful, he explained in detail several options and allowed me to consider a few different ways of moving on. I couldn't thank him enough ! Reviewed on: 7th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 7th November 2025

Asked about redemption of mortgage and advisor could...

Asked about redemption of mortgage and advisor could not be more helpful Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Real people, really helpful

Quickly and easily accessible, friendly and jargon-free people to talk to, able to answer all our questions and guide us through the minefields. Even the waiting music is good, and I was sorry we got put through too quickly (10 seconds) for me to enjoy it more. So impressed that my daughter is opening an ISA with you so that we are keeping everything in the family...building...society. Reviewed on: 6th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. We're glad to hear that yo're happy with our service. Response date: 7th November 2025

The Friendly BS - they live up to their name.

The Friendly BS have been helpful and understanding throughout the period of our mortgage. I was retired when we took out our interest only mortgage and I am 75 as I write this review as we are about to pay it off. If you are retired but still require a mortgage consider using the Friendly. They live up to their name. Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you're happy with our service! Response date: 7th November 2025

Very good service by guy.

Very good service by guy. Clear and excellent information given good old-fashioned service. I’m now making an application as I was so impressed there was no waffle and information was crystal clear. Reviewed on: 3rd November 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Guy! Response date: 5th November 2025

Excellent professional service from Nathan.

Nathan was absolutely brilliant in taking my call and helping me to get the best results possible for my client. He is a credit to your company. Reviewed on: 1st November 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Nathan! Response date: 3rd November 2025

Excellent service.

Excellent service. Easy to deal with. Louise was very efficient Reviewed on: 31st October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise! Response date: 3rd November 2025

I needed an Ex Pat Mortgage renewal.

I needed an Ex Pat Mortgage renewal. Spoke with Erick he was exceptional, talked me through the product and the process with precision. Alice was also great she was prompt to reply just as Erick was. They made the process so simple and from 3500 miles away that is exactly what I required. Reviewed on: 29th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Erick! Response date: 29th October 2025

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