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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (728 reviews)

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4.72

Based on 728 reviews, last reviewed 29th Oct 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Product requirements not available due to shared res... Product requirements not available due to shared restrictions but referred to specialist broker. Very helpful Reviewed on: 29th October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (728)

Product requirements not available due to shared res...

Product requirements not available due to shared restrictions but referred to specialist broker. Very helpful Reviewed on: 29th October 2026

Erick was excellent.

Erick was excellent. Patient clear well informed Reviewed on: 20th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 27th October 2026

Customer Service

I recently had to ring FBS for a couple of matters and both people I spoke to were extremely helpful, polite and understanding. A breath of fresh air in this environment. Many Thanks. Leigh Reviewed on: 20th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 27th October 2026

Lovely Business to deal with 10/10

We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and is a credit to your company Reviewed on: 19th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Owen! Response date: 27th October 2026

Professional and understanding

Unseen and unavoidable circumstances with contractors led to a delay in completing the renovation work we required the FBS loan for. The company dealt with this situation in a professional and understanding fashion, taking away our considerable stress. Reviewed on: 19th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with us! Response date: 27th October 2026

Telephone conversations have been conducted in a pro...

Telephone conversations have been conducted in a professional and most personable manner - Nicole and Franki have been a credit to the Company. Reviewed on: 13th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole and Franki! Response date: 14th October 2026

Messiah was a lovely gentleman!

Messiah was a lovely gentleman! Very helpful & polite Reviewed on: 12th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 13th October 2026

I spoke to Messiah Black today to update my log on p...

I spoke to Messiah Black today to update my log on process. I'd been having trouble getting the process to work, but Messiah took me through it with endless patience and good humour to final success. Reviewed on: 12th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 13th October 2026

Straightforward to interact via the FBS portal and s...

Straightforward to interact via the FBS portal and staff including long Ryan and Jaydon are very helpful. Reviewed on: 9th October 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ryan and Jaydon! Response date: 13th October 2026

Very helpful call and the young lady knew her products

Very helpful call and the young lady knew her products Reviewed on: 9th October 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th October 2026

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