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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (694 reviews)

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4.76

Based on 692 reviews, last reviewed 24th Jul 2026

11% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Very helpful,polite and friendly Very helpful,polite and friendly Reviewed on: 24th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (694)

Personal Contact

I have been very impressed with the Personal service I have received from staff members Sandra and Alfie who have been exceptionally helpful Reviewed on: 25th July 2026

LOUISE TAYLOR HAS BEEN A GREAT HELP DURING THE PROCE...

LOUISE TAYLOR HAS BEEN A GREAT HELP DURING THE PROCESS OF PORTING OUR MORTGAGE.WE ARE VERY GRATEFUL TO HER Reviewed on: 25th July 2026

Very helpful,polite and friendly

Very helpful,polite and friendly Reviewed on: 24th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th July 2026

Mortgage application (new business)

Louise was very helpful with the start of the mortgage process. She explained everything very clearly. Reviewed on: 23rd July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Louise's service! Response date: 24th July 2026

I was introduced to Family BS, when I was elderly.

I was introduced to Family BS, when I was elderly (and had doubts I would eligible). Family provided me with a product that fit my needs. As I now approach 80 I am able to redeem my mortgage early and Ewen & Lisa guided me through the process in a very helpful and supportive way. Reviewed on: 22nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear that you're happy with our products and of your positive experience with Ewen and Lisa! Response date: 24th July 2026

Mortgage Renewal: Very helpful and informative

Very helpful and informative advice from Serena Nalden in helping me to renew my Mortgage product. Excellent service. Reviewed on: 21st July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 22nd July 2026

All call backs made on time, straightforward advice.

All call backs made on time, straightforward advice. Reviewed on: 21st July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 22nd July 2026

Buy to let

Very polite English speaking company helped me with all I needed Reviewed on: 16th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 22nd July 2026

Erick Dodd & Aimee Kennedy were both fantastic and v...

Erick Dodd & Aimee Kennedy were both fantastic and very helpful. They got back to me extremely quickly despite quite a complex mortgage arrangement. Reviewed on: 11th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick and Aimee! Response date: 22nd July 2026

Reviewed

very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Reply from Family Building Society Thank you for your positive feedback regarding our service. We are currently experiencing an exceptionally high volume of calls, which has resulted in longer response times than usual. Response date: 22nd July 2026

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