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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (644 reviews)

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4.92

Based on 644 reviews, last reviewed 13th Mar 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Always ensure our experience is good. always go out of their way to ensure our experience is good. Proactive and effective. Once things went a bit wrong, but was quickly corrected with upd... Read more Reviewed on: 13th March 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (644)

Always ensure our experience is good.

always go out of their way to ensure our experience is good. Proactive and effective. Once things went a bit wrong, but was quickly corrected with updates at every step. Reviewed on: 13th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 17th March 2026

The service from guy was great hopefully I will be a...

The service from guy was great hopefully I will be able to get approved and move forward Reviewed on: 13th March 2026

Spoke with Serena - very helpful and knowledgeable.

Spoke with Serena - very helpful and knowledgeable. Reviewed on: 12th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 12th March 2026

.Lifetime Mortgage

Just at the start of the process so far so good ,staff very polite, consise friendly and have explained every thing clearly and also been given the right options and advice Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Helpful efficient and most clear advice and guidance.

Helpful efficient and most clear advice and guidance. Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th March 2026

Straightforward and easy to deal with.

Straightforward and easy to deal with. Excellent product set Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service and products! Response date: 11th March 2026

Guy did a great job explaining e

Guy did a great job explaining e Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Great service

Spoken with a number of staff this week and all have been polite, helpful, informative and professional Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th March 2026

Impeccable customer service

I called up as I was worried that my direct debit would bounce. The ladies who answered the phone were amazing! Your customer service is impeccable! - thank you! Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th March 2026

Professional, friendly and knowledgeable.

Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

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