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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1438 reviews)

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4.60

Based on 1,438 reviews, last reviewed 9th Nov 2026

22% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Excellent service Excellent service and good range of products. Always someone on the end of the phone to help with your queries. Reviewed on: 9th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1438)

Got there in the end!

Two calls and several emails needed to sort out access to my newly established bond account. Got there in the end but resetting the password was a tricky and time consuming process Reviewed on: 21st August 2026

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback regarding gaining access to your new account has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 26th August 2026

Positive and negative.

Positive and negative. Good that my savings bond will automatically renew at the new customer interest rate if I take no action. Bad for the amount of paper involved even though I am registered for on-line communication: I received six pages regarding the renewal and two letters totalling four pages confirming the renewal and payment of interest. Two emails would have sufficed. Reviewed on: 20th August 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're pleased to hear you value the automatic renewal of your savings bond at the new customer interest rate. We also appreciate your comments about the amount of paperwork received despite being registered for online communications. We're continually reviewing our communications to improve the experience for customers and reduce unnecessary correspondence where possible. Kind regards Family Building Society Response date: 26th August 2026

Very professional and helpful agent

Very professional and helpful agent Reviewed on: 19th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Excellent Customer service

Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query. Reviewed on: 17th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service received from Lisa! Response date: 19th August 2026

Friendly, helpful, professional staff.

Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer. Reviewed on: 14th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 19th August 2026

Savings account

Very good and understanding , person was helpful with product knowledge and interest rates. Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Very helpful and friendly young man who helped with...

Very helpful and friendly young man who helped with all the answers I needed Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Secure access and excellent customer service

Secure access and excellent customer service Reviewed on: 13th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Gill was most helpful in dealing with my request.

Gill was most helpful in dealing with my request. Reviewed on: 11th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Gill's service! Response date: 12th August 2026

Very helpful conversation with Lisa today.

Very helpful conversation with Lisa today. Reviewed on: 10th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th August 2026

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