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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1345 reviews)

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4.55

Based on 1,345 reviews, last reviewed 29th May 2026

29% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful and friendly staff. Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1345)

Funds transfer

Great customer service, however, the limit on moving funds between FBS accounts is rather out of date. Moving large sums is tedious having to log in day after day to complete what should be a single transaction. Reviewed on: 30th April 2026

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 6th May 2026

Online access problem.

I had a problem with my online access today. I was all sorted out over the 'phone very patiently and efficiently. Reviewed on: 29th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th May 2026

Mutuality and its practice within our building society

Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary both in the savings products it offers and in the knowledge and helpfulness of its staff. It is therefore with a measure of reluctance that In find myself having to write to you on a matter I find troubling. I am sure that you will agree with me that at the core of building society philosophy lies the principle of mutuality, that the organisation exists for the benefit of its Members, and that each Member should be treated equally. While the individual financial circumstances of Members might mean that some are unable to save in some products offered eg the minimum of £10,000 required to save in a Windfall Bond, such products nevertheless contribute to the overall strength and resilience of our Building Society by attracting new Members as well as savings from existing ones. However, of a quite different nature is the discrimination against Members because of restricting the method of applying for a product, a practice which is sadly spreading but which, as far as I am aware, our Society has hitherto commendably resisted. The case in point is your introduction of a One Year Bond paying an attractive 4.65% but with the caveat that it can only be applied for online. Other building societies offer on line products but usually with the option of paying the same rate for postal and in-branch applications. While I can see that there is an argument that can be made that such products save manpower and hence can pay a higher rate, surely that argument is trumped by the principle of mutuality, of fairness among all Members. I go further. It seems to me that the decision to offer such a product is perverse in that Members who would benefit the most from a higher rate - the less well off who may not have access to on line - are denied it. Similarly the elderly or those less trustful of dealing with their financial affairs electronically (you will be aware of the many data breaches over the last few years) are also disadvantaged. In conclusion, I am not a Luddite and I am quite aware of the advantages that stem from technology. But please do not leave behind those less willing or able to embrace it: let our Society serve all its Members equally, Reviewed on: 27th April 2026

Reply from Family Building Society Thank you for taking the time to share your concerns about the opening channels available for some of our newer products. I’m sorry to hear of your disappointment. The 1 Year Fixed Rate Bond (Issue 68) was launched as a fundraising account and, as such, its availability was at the discretion of the Society and it could be withdrawn at short notice. To enable us to manage openings efficiently and to help ensure the product could be offered and administered effectively within the timescales required, applications were accepted online only. We recognise that not all members are able to access, or feel comfortable using, online services. At the same time the bond was on sale, we also had fixed rate products available to open through multiple channels, so members could choose the option that best suited their circumstances. Treating customers fairly is always a priority for us. Where a member has particular needs or circumstances, we can consider reasonable adjustments and provide support on an individual basis. This may include, where appropriate, helping a customer to open an online account via a paper application. We have also recently launched products that are exclusive to existing customers and available via paper application and in branch. This shows we continue to support members who prefer to manage their accounts through more traditional channels, as well as those who use online banking. Response date: 28th April 2026

I was having trouble accessing my accounts online

I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet access and the phone line during my call. Reviewed on: 27th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 28th April 2026

I needed to have my password reset.

I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th April 2026

Rita in customer service

I phoned and spoke to Rita she was extremely helpful, polite, and friendly.She did exactly what I asked for her and was super efficient. Reviewed on: 23rd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Rita! Response date: 28th April 2026

Quick and helpful response to phone call

Excellent response from Jaydon when I was having trouble with online access. Quickly identified the likely problem and took steps to sort it. Reviewed on: 23rd April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th April 2026

Phoebe Hogg was very knowledgeable, helpful and pati...

Phoebe Hogg was very knowledgeable, helpful and patient which was very much appreciated. Reviewed on: 23rd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 28th April 2026

Opening an ISA in branch

I wanted to open an ISA account with them which attracts positive recommendations in the financial press. I decided to visit the branch. unfortunately my printed form of I.D. was not acceptable (my fault ) but I was advised to visit my bank branch (nearby to obtain a certified copy). The lady serving me was very helpful and knowledgeable. I left very satisfied with the service I received. It was also impressive that all three tills were open at the time. Reviewed on: 23rd April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy you received in our branch! Response date: 28th April 2026

Would Recommend.

Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 22nd April 2026

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