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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1400 reviews)

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4.59

Based on 1,400 reviews, last reviewed 24th Aug 2026

30% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Very helpful and professional staff. Very helpful and patient staff. Pleasant to speak to. Clear advice. Problem solved. new account opened. Thx. Reviewed on: 24th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1400)

Phone operatives always helpful and kind

Phone operatives always helpful and kind Reviewed on: 26th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th July 2026

I experienced log in problems and phoned for help.

I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resetting passwords etc. I wasn't made to feel rushes and she was endlessly helpful.The Family Building Society have an excellent helpline, great customer service and wonderfully helpful staff. Many thanks to Sanya Reviewed on: 25th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Sanya! Response date: 6th July 2026

Madeleine was clear, concise and helpful.

Madeleine was clear, concise and helpful. She checked the status of my cash ISA account and whether or not a request for a cash ISA transfer had been received recently by the Family BS. Reviewed on: 24th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Madeleine! Response date: 6th July 2026

It was pleasant and friendly without being familiar...

It was pleasant and friendly without being familiar Saniya was polite and informative. not what is provided by most of your competitors!! Reviewed on: 24th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Saniya! Response date: 6th July 2026

Excellent customer service

I had an issue when trying to open a new savings account, which turned out to be an error on my part! Holly was extremely helpful going through the process with me to ensure it was all done correctly and opening the account. She was patient and very helpful, a great example of how customer service should be. Well done! Reviewed on: 23rd June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 24th June 2026

Exemplary customer service

Easy to get hold of a real person on the phone, or by private message from my online account. All the people I have dealt with have been really helpful, patient, and clear. Reviewed on: 22nd June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 24th June 2026

Good service

My call was answered quickly and was dealt with efficiently. Reviewed on: 19th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

new customer

unable to gain access as new customer but soon sorted by making a phone call Reviewed on: 17th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

Online banking is notoriously bad and has not changed.

Online banking is notoriously bad and has not changed. I had to re-register today and despite entering all credentials correctly including my username which was given to be by FBS the system did not accept and locked me out. I now have go call customer services a waste of time Reviewed on: 16th June 2026

Reply from Family Building Society Thank you for your feedback and I’m sorry to hear about your experience. We appreciate how frustrating it must have been to be locked out while re‑registering, especially after entering your details correctly. While security checks can sometimes restrict access, we understand the inconvenience this can cause. Should you need any further assistance please call our online support team on 03300 243406, who will be more than happy to help. Response date: 24th June 2026

Luke was very polite, patient and very helpful.

Luke was very polite, patient and very helpful. Reviewed on: 16th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service you received from Luke! Response date: 24th June 2026

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