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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1390 reviews)

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4.57

Based on 1,389 reviews, last reviewed 7th Aug 2026

22% decrease in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Holly assisted me with my first account and online s... Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1390)

Great customer service Phoebe.

i contacted customer services and spoke to Phoebe Hogg, regarding new ISA account numbers and how to set up online banking.Phoebe was extremely helpful, with clear and precise answers and instructions. She was very cheerful and personable, with a ready wit. All my enquiries were concluded to my satisfaction and it was a joy to speak with her on the phone. Well done FBS for employing and training such great staff Reviewed on: 12th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 24th June 2026

Holly from FBS was briiliant in sorting me instructi...

Holly from FBS was briiliant in sorting me instructions out and knowledgeable about the products we discussed Reviewed on: 12th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service you received from Holly! Response date: 24th June 2026

An excellent savings provider

An excellent savings provider with very good savings rates, excellent communications and excellent customer service. I have just opened my second account. Reviewed on: 10th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

Very helpful and knowledgeable on the phone and an e...

Very helpful and knowledgeable on the phone and an excellent customer to invest with Reviewed on: 10th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

I couldn't login from a saved login link.

I couldn't login from a saved login link. The adviser who helped me was very efficient and friendly. She gets 5 stars. Disappointed I had the problem in the first place. Reviewed on: 8th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service you received from our agent. Response date: 24th June 2026

Very helpful and friendly staff.

Very helpful and friendly staff. Competitive saving rates. Reviewed on: 29th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th May 2026

Outstanding and patient service.

Outstanding and patient service. Very understanding and extremely reassuring. This is nothing less than I have always received from FBS. I have no hesitation in recommending FBS Reviewed on: 29th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th May 2026

Helping me to log on online

Messia Black was very helpful in helping me to log on online. Reviewed on: 28th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 29th May 2026

thank you Tracey..!.

Difficulties accessing our online account. We are both quite advanced in age terms but not in technology terms. Your agent Tracey was exceptional in regard to her patience calmness, and her professionalism Reviewed on: 27th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy Response date: 29th May 2026

Locked account sorted.

Locked account sorted. Guidance given on getting back into it and colleague stayed on the line to ensure I did Reviewed on: 27th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th May 2026

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