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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1337 reviews)

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4.55

Based on 1,337 reviews, last reviewed 22nd May 2026

30% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Encountered issues accessing a new account. Encountered issues accessing a new account. Holly (?) was extremely polite and helpful and resolved the issue quickly. Reviewed on: 22nd May 2026

Latest lowest rating:

2

tried to register for on line services - problems/ c... tried to register for on line services - problems/ complications with verification, authentication, who knows? did I do it right? Reviewed on: 20th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1337)

Opening an ISA in branch

I wanted to open an ISA account with them which attracts positive recommendations in the financial press. I decided to visit the branch. unfortunately my printed form of I.D. was not acceptable (my fault ) but I was advised to visit my bank branch (nearby to obtain a certified copy). The lady serving me was very helpful and knowledgeable. I left very satisfied with the service I received. It was also impressive that all three tills were open at the time. Reviewed on: 23rd April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy you received in our branch! Response date: 28th April 2026

Would Recommend.

Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 22nd April 2026

Top tier rates and friendly service

FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy annual statement of interest earned on all your savings products, Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you're happy with our products service! Response date: 22nd April 2026

The handling of a maturity situation.

The handling of a maturity situation about a new issue on the day was excellent and timely. A team success! Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 22nd April 2026

I love that you can talk to a customer service...

I love that you can talk to a customer service agent Reviewed on: 16th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 22nd April 2026

Holly was brilliant, full of knowledge and guidance.

Holly was brilliant, full of knowledge and guidance. She went above and beyond with my enquiries, which we fully sorted. Reviewed on: 16th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 22nd April 2026

Opening a Fixed Term ISA

I wanted to transfer an existing easy access ISA to a new Fixed Term ISA using the online function, but because I opened a new ISA for the current year I had to go into branch to complete the process. Reviewed on: 16th April 2026

Reply from Family Building Society Thank you for taking the time to leave us your review and for visiting our branch. We hope you had a positive experience. Response date: 22nd April 2026

Online access problem

Phoebe was friendly, understanding and helpful to enable me to retrieve my online access Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 16th April 2026

friendly and helpful service

Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you often get with big financial organisations. A great experience. Thank you. Reviewed on: 15th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 16th April 2026

Great to speak to a very helpful lady and did not ha...

Great to speak to a very helpful lady and did not have to wait very long to be connected. Login problem solved quickly plus some useful advice regarding savings accounts Reviewed on: 15th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 16th April 2026

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