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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1296 reviews)

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4.54

Based on 1,296 reviews, last reviewed 17th Apr 2026

15% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

I find your website very difficult.

I find your website very difficult. I see that there is a reply to my query sent in the 'message' box yesterday, but have been unable to view this message. Please can someone reply by email as I want to know know to proceed. (p.s. I have tried to follow the instructions in the FAQ section but it hasnot helped.) Reviewed on: 13th March 2026

Reply from Family Building Society Thank you for your feedback regarding our website. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If you still need further assistance please email [email protected]. Response date: 17th March 2026

Excellent customer service

I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are polite, knowledgeable and patient. I would like a more competitive rate but I suppose you can't have everything. Reviewed on: 12th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 12th March 2026

helpful friendly and confidence inspiring advice

helpful friendly and confidence inspiring advice Reviewed on: 12th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th March 2026

I was dealt with today by Messiah who was very polit...

I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 11th March 2026

My call was answered quickly and efficiently

My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

I,m 80 years old

I,m 80 years old and struggle with modern technology. Lisa's help and patience enabled me to update my online login. Many thanks Reviewed on: 9th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th March 2026

Helpful, swift service

Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent service. Reviewed on: 9th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

I was having trouble logging on to my account today...

I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted. I am very grateful so thanks. Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th March 2026

Quick personal customer service.

I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEING called Lisa. She dealt with all my points efficiently and knowledgably. Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 5th March 2026

Lisa , our contact was excellent on both occasions I...

Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisation, which I can not say about the many other representatives of providers relating to my other savings /investments . Reviewed on: 4th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 4th March 2026

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Family Building Society: Savings reviews

15% increase in 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1296)

I find your website very difficult.

Excellent customer service

helpful friendly and confidence inspiring advice

I was dealt with today by Messiah who was very polit...

My call was answered quickly and efficiently

I,m 80 years old

Helpful, swift service

I was having trouble logging on to my account today...

Quick personal customer service.

Lisa , our contact was excellent on both occasions I...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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