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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 922 reviews, last reviewed 15th Jul 2025
225% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
12%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

All good with no problems easily sorted. All good with no problems easily sorted. Reviewed on: 14th July 2025
Malcolm H's avatar
Malcolm H

Latest lowest rating:

1

Not impressed Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025
Jay Gee's avatar
Jay Gee
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (922)

The account opening process.

5
The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Reviewed on: 27th June 2025
Chris 's avatar
Chris

Online account forgotten username/password

5
I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Reviewed on: 26th June 2025
Eddy B's avatar
Eddy B

Gillian went above & beyond to help me solve my onli...

5
Gillian went above & beyond to help me solve my online problem. I was very grateful to find someone so patient with an elderly customer. Thank you! Reviewed on: 26th June 2025
Pam M's avatar
Pam M

Very friendly helped me with online accounts

5
Very friendly helped me with online accounts Reviewed on: 26th June 2025
Mark 's avatar
Mark

Customer service at it's best

5
Lisa from customer service was a real asset helped with two problems and talked me through both with a very professional attitude Reviewed on: 26th June 2025
Bear's avatar
Bear

I had an excellent service from DONNIKA NELSON, she...

5
I had an excellent service from DONNIKA NELSON, she solved all the problems and answered all my questions pertaining to my new Fixed Deposit Account with which I was having difficulty in opening online. Reviewed on: 26th June 2025
Antonio D's avatar
Antonio D

Proactive and helpful customer service

5
Proactive and helpful customer service agent with my request for a 6-month statement Reviewed on: 26th June 2025
Simon M's avatar
Simon M

Very helpful.

5
Very helpful. Problem quickly solved Reviewed on: 26th June 2025
Cheyenne H's avatar
Cheyenne H

Excellent service

5
Katherine was very helpful, professional, efficient & most of all patient, staying on the telephone until I hsd sorted the problem out. Reviewed on: 26th June 2025
Andrew White's avatar
Andrew White
Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Katherine was able to assist with your query in a professional and helpful manner. Response date: 14th July 2025
The Family Building Society Logo
Family Building Society

Donnika was exceptionally helpful and patient

5
Donnika was exceptionally helpful and patient in working out how to change my passpord and transferring the information from my mobile phone to the computer. Reviewed on: 25th June 2025
Mary McCormack's avatar
Mary McCormack

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