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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1099 reviews)

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4.54

Based on 1,099 reviews, last reviewed 24th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

hopefully no problems in the future unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the numb... Read more Reviewed on: 24th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1099)

Such helpful and friendly staff.

A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has the patience of a saint. She was particularly helpful and understanding when I was struggling with passwords etc. She is a fantastic ambassador for the Family Building Society! Reviewed on: 3rd September 2025

I needed help concerning my maturing ISA.

I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly. It was nice to be able to speak to someone and have my questions answered straightaway. Reviewed on: 3rd September 2025

Good, straightforward customer service via phone

Phone call was answered in a reasonable time; no lengthy menus; the associate, Dylan, was very efficient and solved my issue quickly. Reviewed on: 3rd September 2025

Very helpful customer telephone support

Very helpful customer telephone support Reviewed on: 3rd September 2025

Very helpful and understanding

Donnika was very helpful and understanding of the reason for my call, and she took immediate action to sort out the steps needed to get me back on my online account and open my account. Her promptness and professional approach with the help I needed made the experience very satisfactory for me; thank you Donnika. Reviewed on: 2nd September 2025

Experience of Customer Service call

was locked out of account, and needed to phone up to be unlocked. Lisa Adams was very good, and restored my account. The reason for a 3 star rating was not her service, but the 23minute wait to get through on the phone Reviewed on: 2nd September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to let us know. Kind regards Family Building Society Response date: 11th September 2025

Steph McGrath performance.

Steph was extremely helpful being clear, positive, patient and precise. I am 82 and find matters sometimes a little difficult in understanding. With Steph she was so lovely and patient whilst I found the information she required to further my request. Reviewed on: 2nd September 2025

Lisa Adams was most helpful in rectifying a discrepa...

Lisa Adams was most helpful in rectifying a discrepancy with my account details. Very friendly and understanding. Reviewed on: 2nd September 2025

Great call

Understood issue and gave clear options Reviewed on: 2nd September 2025

Excellent Customer Support

Excellent Customer Support on the telelphone, and competitive savings rates Reviewed on: 2nd September 2025

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