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Family Building Society: Savings reviews

Name: Savings
Rating: 4.57 (1374 reviews)

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4.57

Based on 1,374 reviews, last reviewed 16th Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I'd been locked out of my account. I'd been locked out of my account. I called the number and received an answer within 5 seconds. The lady I spoke to was excellent, very helpful and th... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1374)

Very helpful and friendly adviser.

Very helpful and friendly adviser. Sorted the problem very quickly and efficiently, thank you! Reviewed on: 20th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th May 2026

tried to register for on line services - problems/ c...

tried to register for on line services - problems/ complications with verification, authentication, who knows? did I do it right? Reviewed on: 20th May 2026

Reply from Family Building Society Thank you taking the time to leave us your review. We’re very sorry to hear about the difficulties you’ve experienced accessing our online service. We would really like to help resolve this for you as quickly as possible. Please contact our support team on 03300 243406 so we can assist you with logging in and ensure your account is fully set up without further disruption. Response date: 29th May 2026

Maturing Bond Advice

The correspondent, Holly, was very friendly, helpful and informative and was able to handle my query re a maturing bond very efficiently and with just the one phone call Reviewed on: 19th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 20th May 2026

Total wastage of money and time

Total wastage of money and time. I have had this account for many years with not a single penny in prize or interest to show for it. I am going to close my account now. If I put that money in premium bonds or an ordinary savings account, I would have gained thousands in all these years, I have premium bonds and other savings accounts, so I know what I am talking about. Reviewed on: 18th May 2026

Reply from Family Building Society Thanks for taking the time to leave a review. We are sorry to hear your frustration. It’s important to note that this type of account works differently from traditional savings products or Premium Bonds. Rather than earning guaranteed interest, the returns are based on prize draws, so there’s no certainty of winning. As outlined in our terms: “Winners will be selected at random from all entries to each monthly draw by an independent third party appointed by the Society.” This means that, while some members do win prizes, others may not receive returns over a period of time, even if they’ve held an account for many years. We appreciate that you’ve compared this with other savings options you hold, and it’s completely understandable to review whether a product is right for you. If you would like, we can provide information on alternative accounts that may offer more predictable returns or help you make the most of your savings going forward. Kind regards Family Building Society Response date: 20th May 2026

So helpful and friendly I would highly recommend

So helpful and friendly I would highly recommend Reviewed on: 18th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 20th May 2026

Very helpful patient staff.

Very helpful patient staff.complicated query for novice on line, effectively dealt with Reviewed on: 15th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th May 2026

Roger was super warm, kind and helpful.

Roger was super warm, kind and helpful. Reviewed on: 14th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding the service you received from Roger! Response date: 20th May 2026

Great help when locked out of my account

I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on the line until I was able to get back in. Reviewed on: 13th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 13th May 2026

Great service

Have been with the family building society for many years and have always received great service Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 13th May 2026

Great Staff

Staff are always helpful and have time for ther customers . Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

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