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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1312 reviews)

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4.53

Based on 1,312 reviews, last reviewed 5th May 2026

12% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Fantastic Customer Care This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lo... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

i withdrew money ond not received i withdrew money on a sunday b a Reviewed on: 4th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1312)

Closure of account and transfer to another provider...

Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly but at no time was an apology given/ Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for sharing your feedback. I’m sorry to hear that you’re dissatisfied with the handling of your transfer request, as well as the explanation provided regarding the delay, and the confirmation email received when the transaction completed. We aim to deliver a smooth and positive experience for all our customers, and we understand how important timely and efficient processes are, especially when it comes to financial transactions. To help us investigate this further and ensure we address your concerns fully, please contact our Service Team at your earliest convenience on 03330 140 144. Response date: 31st March 2026

Tracy The lady at the end of the phone was fabulous...

Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the issue opening a new account. First class and Thank you Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 31st March 2026

Excellent service provided by lovely helpful lady

Excellent service provided by lovely helpful lady Reviewed on: 30th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st March 2026

Brilliant customer service

I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and recommend a new product too. Reviewed on: 29th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Luke! Response date: 31st March 2026

All queries easily sorted.

All queries easily sorted. Good choice of saving accounts Reviewed on: 25th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 25th March 2026

Excellent customer service

i have had savings products with FBS for several years and have always had helpful and knowledgeable service. Today I rang to make some complicated changes to instructions I had previously given egarding one of the accounts and Holly couldn't have been more friendly and helpful. I can highly recommend the service given to customers by the Family Building Society. Reviewed on: 24th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 25th March 2026

Always very helpful and polite and always sort out a...

Always very helpful and polite and always sort out any problem I may have Reviewed on: 24th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 25th March 2026

Great Customer Services Team

Holly at the Customer Services Team was very helpful. Reviewed on: 22nd March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 24th March 2026

customer service as it should BE

polite , friendly ,helpful ,understanding and knowledgeable. no pressure to complete any task. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 24th March 2026

Excellent Service

Very polite, answered all questions, very knowledgeable. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th March 2026

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