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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1434 reviews)

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4.60

Based on 1,434 reviews, last reviewed 5th Nov 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Excellent building society to save with. Not one hitch from opening my account, to routinely servicing my account. That good my wife also opened one - and as a top class econmist that says a... Read more Reviewed on: 5th November 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1434)

Friendly, helpful, professional staff.

Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer. Reviewed on: 14th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 19th August 2026

Savings account

Very good and understanding , person was helpful with product knowledge and interest rates. Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Very helpful and friendly young man who helped with...

Very helpful and friendly young man who helped with all the answers I needed Reviewed on: 14th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 19th August 2026

Secure access and excellent customer service

Secure access and excellent customer service Reviewed on: 13th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th August 2026

Gill was most helpful in dealing with my request.

Gill was most helpful in dealing with my request. Reviewed on: 11th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Gill's service! Response date: 12th August 2026

Very helpful conversation with Lisa today.

Very helpful conversation with Lisa today. Reviewed on: 10th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th August 2026

Holly assisted me with my first account and online s...

Holly assisted me with my first account and online set up. She was patient, very efficient and gave a great customer experience all round. Reviewed on: 7th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Holly's service! Response date: 12th August 2026

Very helpful in dealing with my issue

Very helpful in dealing with my issue Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th August 2026

Responsive to queries

I have had a couple of savings accounts with them, easy to set up, and always available on the end of the phone for queries, with very kind, helpful and knowledable staff. Reviewed on: 4th August 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

Messiah was very helpful in helping me set up a new...

Messiah was very helpful in helping me set up a new savings account to receive my existing FXD Bond that matures 17th August. He was patient and stayed with me on the phone whilst I opened the account and then took instructions from me verbally to switch the maturing funds over on the day of maturity without to have another conversation. He was courteous, and professional in his approach and I was very pleased with the service he provided. Reviewed on: 4th August 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 5th August 2026

Review Family Building Society: Savings now

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View resource hub

Family Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1434)

Friendly, helpful, professional staff.

Savings account

Very helpful and friendly young man who helped with...

Secure access and excellent customer service

Gill was most helpful in dealing with my request.

Very helpful conversation with Lisa today.

Holly assisted me with my first account and online s...

Very helpful in dealing with my issue

Responsive to queries

Messiah was very helpful in helping me set up a new...

Review Family Building Society: Savings now

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