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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1310 reviews)

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4.54

Based on 1,310 reviews, last reviewed 1st May 2026

12% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Dealt with my log in problems swiftly Dealt with my log in problems swiftly Reviewed on: 1st May 2026

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1310)

Excellent service provided by lovely helpful lady

Excellent service provided by lovely helpful lady Reviewed on: 30th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st March 2026

Brilliant customer service

I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and recommend a new product too. Reviewed on: 29th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Luke! Response date: 31st March 2026

All queries easily sorted.

All queries easily sorted. Good choice of saving accounts Reviewed on: 25th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 25th March 2026

Excellent customer service

i have had savings products with FBS for several years and have always had helpful and knowledgeable service. Today I rang to make some complicated changes to instructions I had previously given egarding one of the accounts and Holly couldn't have been more friendly and helpful. I can highly recommend the service given to customers by the Family Building Society. Reviewed on: 24th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 25th March 2026

Always very helpful and polite and always sort out a...

Always very helpful and polite and always sort out any problem I may have Reviewed on: 24th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 25th March 2026

Great Customer Services Team

Holly at the Customer Services Team was very helpful. Reviewed on: 22nd March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Holly! Response date: 24th March 2026

customer service as it should BE

polite , friendly ,helpful ,understanding and knowledgeable. no pressure to complete any task. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 24th March 2026

Excellent Service

Very polite, answered all questions, very knowledgeable. Reviewed on: 20th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th March 2026

ISA Deposit

I made a deposit into my ISA but the money did not appear in my account. I telephoned FBS to enquire as to it's whereabouts. It took just over 5 minutes to get through, but once I did, my problem was resolved very quickly and in a very lovely manner. Turns out I had miscalculated the amount I was able to pay in and I had exceeded the limit, so my money was safe, but being returned to me. Although it was my mistake, Lisa remained polite and courteous, and I felt like nothing was too much trouble for her. Thank you. Reviewed on: 19th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 19th March 2026

Roger was very helpful and patient as i got entirely...

Roger was very helpful and patient as i got entirely confused about the log in procedure and helped me access my accounts Reviewed on: 17th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th March 2026

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