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Family Building Society: Savings reviews

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4.55
Based on 1,167 reviews, last reviewed 1st Dec 2025
51% decrease in 5 star reviews
in the past 90 days
94% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent service issue sorted straight away Excellent service issue sorted straight away Reviewed on: 1st December 2025
Daddio's avatar
Daddio

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
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Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1167)

Friendly, competitive, easy access

5
Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025
Fi C's avatar
Fi C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Excellent savings interest rates!

5
Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025
David Crawford 's avatar
David Crawford
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Query with bank details to transfer

5
Query with bank details to transfer Reviewed on: 13th October 2025
Anne Marie Lavery's avatar
Anne Marie Lavery
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Too busy !

1
Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025
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Family Building Society

Efficient, stayed on phone throughout application p...

5
Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025
Mrs P's avatar
Mrs P
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Lisa Adams

5
Nice Work, Great Job, Great job. Reviewed on: 9th October 2025
Richard 's avatar
Richard
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Excellent sevice today.

5
Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025
Keith D's avatar
Keith D
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025
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Family Building Society

Having trouble getting into our account.

5
We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025
Paul W's avatar
Paul W
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025
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Family Building Society

Huge thanks to Lisa for giving help and information...

5
Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025
Anna G's avatar
Anna G
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025
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Family Building Society

Needed to contact the building society for information.

5
Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025
Sylvia M's avatar
Sylvia M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

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