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Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1422 reviews)

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4.60

Based on 1,422 reviews, last reviewed 30th Sep 2026

33% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Excellent service from Messiah Messiah spent a long time helping me update my login. Very grateful to him for his patience and professionalism. Highly recommend. Reviewed on: 30th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1422)

Roger was very helpful

Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger! Reviewed on: 30th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about Roger! Response date: 5th August 2026

Locked out of account

Your team member Alfie was very courteous and helpful in sorting out my issue Reviewed on: 30th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

On line service problem , sorted out very quick

On line service problem , sorted out very quick Reviewed on: 29th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th August 2026

Log On problems

I logged in and as it took some time for the passcode to come through to my mobile, it had expired. I tried again and same thing happenend until I was locked out of my account. A quick phone call, hardly any wait time, with Alfie and it was all sorted. He was very patient when I couldn't provide the account details and misquoted my national insurance number. A five out of five! Reviewed on: 29th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alfie! Response date: 5th August 2026

Very helpful customer services.

Very helpful customer services. Resolved problem very quickly. Reviewed on: 28th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th July 2026

Family BS - An Excellent Home for Fixed-Term Savings

Just opened a new 1 year fixed rate bond with Family. Already an online customer, so did it all online. Extremely straightforward to do. Excellent rate. Bond funded via Debit card, there and then, so no messing about with cheques in post. Formal confirmation of the new bond i.e. the certificate arrived in post within 3-4 days of opening the account. Can't find fault with the rate, the process or the customer service. Highly recommended. Reviewed on: 25th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our products and services! Response date: 27th July 2026

Renewal of savings bond

I phoned to renew my fixed rate bond which was due to mature. i am slightly hard of hearing but the adviser spoke very clearly and i had no problem understanding him. The process was quick and easy and I would recommend saving with this Building Society. Reviewed on: 24th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 24th July 2026

Outdaterd Security

Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry the new login process has caused frustration. We recently introduced additional security measures which includes receiving your verification code by post the first time you have logged into the new system. We appreciate that waiting for information by post can be inconvenient and value your feedback. Should you need any further assistance, please call our Online Support desk on 03300 243406. Response date: 22nd July 2026

Excellent customer service experience

I rang customer service for help to move a recently matured bond to one with a higher interest rate than the one it had matured into and within the deadline given as I could not do this online. Sophie answered very quickly, understood my request and sorted it out immediately. I was very impressed. Reviewed on: 17th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Sophie! Response date: 22nd July 2026

I'd been locked out of my account.

I'd been locked out of my account. I called the number and received an answer within 5 seconds. The lady I spoke to was excellent, very helpful and the problem was resolved within 3 minutes Reviewed on: 16th July 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 22nd July 2026

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