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Review of the Family Building Society, Savings:

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I’ve tried to call and have been left waiting for 15...

I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Reply from Family Building Society Thank you for your feedback. We aim to answer calls within 3–5 minutes; however, there are occasions when we experience higher call volumes. Additionally, some queries can take longer to resolve due to their complexity. Please know that our priority is to assist every customer thoroughly, and we appreciate your patience. Response date: 5th January 2026

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