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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1250 reviews)

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4.55

Based on 1,250 reviews, last reviewed 9th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1250)

Helpful, swift service

Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent service. Reviewed on: 9th March 2026

I was having trouble logging on to my account today...

I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted. I am very grateful so thanks. Reviewed on: 5th March 2026

Quick personal customer service.

I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEING called Lisa. She dealt with all my points efficiently and knowledgably. Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 5th March 2026

Lisa , our contact was excellent on both occasions I...

Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisation, which I can not say about the many other representatives of providers relating to my other savings /investments . Reviewed on: 4th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 4th March 2026

Great customer service

Very efficient and friendly service Reviewed on: 2nd March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd March 2026

Lisa Adams on 26/02/26

I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and friendly. Excellent customer service with a 'can do attitude' is one of the main reasons I bank with you. The only add-on feedback would be, that for your online customers like me, it would be helpful, save time and work and be more efficient if you enable the customers to have more than one nominated bank account for withdrawals and that customers themselves can set this up online (with appropriate security), like the Leeds Building Society. The only other useful banking experience to have, would be to the ability to elect to receive a text notification of monies received and withdrawn on my account, e.g. like Ford Money CE and others I use. Really like your website and colours! Reviewed on: 27th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 3rd March 2026

Very good service from a very patient helper !

Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Excellent service.

Excellent service. Always a pleasure to deal with. Easy to contact by phone or manage your account on-line. Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Superb customer care

Your Agent listened attentively to my concern, understood exactly what was required, and stayed on the phone whilst I logged on to my account where he helped me to sort out my issue. I could not have wished for more. Superb customer care. Reviewed on: 25th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 26th February 2026

This is the worst online bank I have ever used.

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Reviewed on: 23rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear that you’re dissatisfied with the new online service system. The changes were introduced following customer feedback, with the aim of improving usability and accessibility for all our customers. Once you have completed the re-registration process for the new online service, you will be able to use the same login details for all future logins. If you need any further assistance please call us on 03300 243406, our Family Service Team is always happy to help. Response date: 26th February 2026

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