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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1031 reviews)

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4.54

Based on 1,031 reviews, last reviewed 20th Aug 2025

72% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent service Excellent service from William who was most helpful Reviewed on: 20th August 2025

Latest lowest rating:

1

Hopeless. Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1031)

Excellent service

Excellent service from William who was most helpful Reviewed on: 20th August 2025

Confused technophobic pensioner strikes again

I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025

Gill was very helpful but your changeover system was...

Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025

Gill was amazingly helpful and patient..

Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025

Hopeless.

Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

From mortgage to savings I have always received an E...

From mortgage to savings I have always received an Excellent service staff Lisa Adams was most helpful with my telephone query today. Reviewed on: 18th August 2025

Customer Serviceine to see my account information.

Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025

Lisa was very helpful and dealt with my query very s...

Lisa was very helpful and dealt with my query very satisfactorily Reviewed on: 18th August 2025

Very helpful and patient call handler.

Very helpful and patient call handler. So happy it’s a UK based call centre. Well done Family BS Reviewed on: 18th August 2025

Katherine Ambrose gave brilliant service

I spoke to Katherine Ambrose to resolve an apparent problem on the closure of my fixed bond - and the transfer of the funds to two other accounts. One with you and the other external. My earlier instructions had not been followed but she sorted it all out quickly and I am now content. Reviewed on: 18th August 2025

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