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Leonard M

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Review of the Family Building Society, Savings:

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Opening new account.

I was having real difficulty in logging in and I contacted the BS by phone. Phoebe Hogg on the helpline , with much patience, sorted out the problem and then guided me through the requirements to open an additional account. This is becoming more onerous due to the need to enhance security. Overall it was a lengthy session and I was much impressed with Ms. Hogg's pleasant demeanour and patience. Reviewed on: 26th August 2026

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