Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1269 reviews)

View other Family Building Society products

4.55

Based on 1,269 reviews, last reviewed 29th Mar 2026

7% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Brilliant customer service I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and ... Read more Reviewed on: 29th March 2026

Latest lowest rating:

2

I couldn't log in I couldn't log in as I hadn't logged since you changed the log in back in May and I don't recall receiving a letter. I emailed a month ago but didn't ... Read more Reviewed on: 17th March 2026

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1269)

I found it confusing to start with when completing t...

I found it confusing to start with when completing the online application but after speaking to a very helpful lady called Steph, who explained and assisted me, I am pleased to confirm my experience was dealt with quickly and efficiently. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Steph! Response date: 30th January 2026

Good products.

Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Telephone advice

Arranged call back which was prompt. Pleasant lady sorted out login problem very quickly. Most impressed. Reviewed on: 27th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

Excellent customer service

The phone was answered quickly and the adviser could not have been more helpful. She was clear and friendly. Reviewed on: 23rd January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Customer helpline excellent

I needed to call customer service to reset my account. The person on the call was very helpful and guided me through all the steps, waiting for email codes to arrive and getting my account up and running. Reviewed on: 23rd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th January 2026

Innovative products to appeal to a selection of savers.

Innovative products to appeal to a selection of savers. Competitive rates with options including a prize draw on one account. Reviewed on: 22nd January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

Their interest rates are very good.

Their interest rates are very good. Money is accessible and safe Reviewed on: 22nd January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

Super-efficient help line

My call was dealt with efficiently. I was not even put on hold. Nicole checked the issue was resolved and confirmed there were no outstanding issues or queries. I could not expect any better resolution which is why I have scored Family BS's help line top marks.. Thank you! Reviewed on: 21st January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 22nd January 2026

Out of the country when my Bond matures.

I have a fixed term bond which will mature whilst I’m out of the country, so needed to know options available. Lisa Adams answered my call promptly and immediately understood my predicament. She was polite, professional, spoke clearly and obviously understood her subject matter - how refreshing. I decided on my best option which Lisa actioned immediately. Reviewed on: 20th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st January 2026

great customer service

Got a great savings rate and when I needed a statement the customer service was excellent and I received in a matter of minutes. Reviewed on: 20th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th January 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Kent Reliance 2.29 from 43 reviews
Instant Access Savings
from Metro Bank 4.91 from 483 reviews
Smart Saver
from The Co-operative Bank 3.17 from 12 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.92 from 646 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

7% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1269)

I found it confusing to start with when completing t...

Good products.

Telephone advice

Excellent customer service

Customer helpline excellent

Innovative products to appeal to a selection of savers.

Their interest rates are very good.

Super-efficient help line

Out of the country when my Bond matures.

great customer service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024