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Family Building Society: Savings reviews

Name: Savings
Rating: 4.56 (1372 reviews)

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4.56

Based on 1,372 reviews, last reviewed 10th Jul 2026

9% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Fabulous customer service from Phoebe The assistant I spoke to Phoebe was very helpful and knowledgeable. She talked me through what I needed to do to open a new account and then transferr... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1372)

Lisa was very friendly and helpful

Lisa was very friendly and helpful Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 12th May 2026

No problems and good smooth operation

No problems and good smooth operation Reviewed on: 11th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Need to introduce fast payment & on-line transfers a...

Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. Due to our current system capabilities, we’re unable to transfer ISA funds via Faster Payments, as we are not part of the electronic transfer database. However, I’d like to reassure you that the receiving ISA provider will credit the funds from the date our cheque is issued. This means there is no loss of interest to you, despite the longer processing times. I’m pleased to confirm that we are actively exploring the introduction of Faster Payments for ISA transfers as part of our ongoing improvements. While this may not be an immediate change, we continually review our processes with the aim of enhancing the overall customer experience. If there’s anything further, we can assist you with in the meantime, please let us know and we will be happy to help. Response date: 12th May 2026

Friendly, helpful staff you can actually talk to.

Friendly, helpful staff you can actually talk to. Reviewed on: 10th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Staff always helpful and to the point.

Staff always helpful and to the point. Much better than most current financial institutions. Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

Saving for the future

Easy to deposit and open to inspection favorable rates and very simple to understand Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

The Windfall bond has been fantastic

The Windfall bond has been fantastic Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our Windfall Bond. Response date: 12th May 2026

I had locked myself out of my account

I had locked myself out of my account so needed to reset everything. I also needed to transfer some funds. Messiah was very polite, professional and patient. What a great service!! Reviewed on: 8th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 12th May 2026

Needed to contact HO to fix a login issue.

Needed to contact HO to fix a login issue. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Always fast, efficient and friendly.

Always fast, efficient and friendly. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

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Family Building Society: Savings reviews

9% increase in 5 star reviews

25% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1372)

Lisa was very friendly and helpful

No problems and good smooth operation

Need to introduce fast payment & on-line transfers a...

Friendly, helpful staff you can actually talk to.

Staff always helpful and to the point.

Saving for the future

The Windfall bond has been fantastic

I had locked myself out of my account

Needed to contact HO to fix a login issue.

Always fast, efficient and friendly.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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