Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.60 (1417 reviews)

View other Family Building Society products

4.60

Based on 1,417 reviews, last reviewed 16th Sep 2026

23% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

My account was locked and the person was very helpful My account was locked and the person was very patient and took me through the process. I didn't have to wait for a long time and it was great dealing ... Read more Reviewed on: 16th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1417)

My second year with the Family BS.

My second year with the Family BS. Once again great interest rate and excellent customer service from a very helpful customer rep called Saniya. Reviewed on: 3rd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 9th July 2026

Lisa was clear, concise and with a good sense of hum...

Lisa was clear, concise and with a good sense of humour. I accomplished everything I wanted to achieve with my account after consulting with her. Excellent. Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th July 2026

Thank you Becky..!!

My reason for positive feedback relates to the excellent friendly & professional service provided to my wife and me by your agent Becky. Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Becky! Response date: 6th July 2026

I would rate Family Building Society 10/10 but the S...

I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

Reply from Family Building Society Thank you for taking the time to leave a review and share your feedback. We appreciate your comments regarding the age bracket used in the survey. We understand that planning for later-life housing decisions can be relevant before the age of 65, and we recognise your concern that the survey may not fully reflect this. Thank you for bringing this to our attention. We have shared your feedback with the survey organisers for their consideration as part of any future review of the survey design. Response date: 6th July 2026

waste of time .

waste of time ...... SMART survey is RUBBISH Reviewed on: 1st July 2026

Reply from Family Building Society Thank you for your feedback. We're sorry to hear that you were unhappy with our survey. Response date: 9th July 2026

Good customer service.

I have always found that the society provides first rate customer service. Reviewed on: 1st July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th July 2026

Call answered quickly.

Call answered quickly. Assistant was helpful and efficient Reviewed on: 30th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th July 2026

Phone operatives always helpful and kind

Phone operatives always helpful and kind Reviewed on: 26th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th July 2026

I experienced log in problems and phoned for help.

I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resetting passwords etc. I wasn't made to feel rushes and she was endlessly helpful.The Family Building Society have an excellent helpline, great customer service and wonderfully helpful staff. Many thanks to Sanya Reviewed on: 25th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Sanya! Response date: 6th July 2026

Madeleine was clear, concise and helpful.

Madeleine was clear, concise and helpful. She checked the status of my cash ISA account and whether or not a request for a cash ISA transfer had been received recently by the Family BS. Reviewed on: 24th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Madeleine! Response date: 6th July 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Saver
from Sainsburys Bank 3.97 from 8 reviews
Easy access savings
from Sidekick 0.00 from 0 reviews
Savings
from Bath Building Society 4.73 from 2383 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.75 from 710 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub