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Family Building Society: Savings reviews

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4.58
Based on 796 reviews, last reviewed 22nd May 2025
283% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Reasonably quick to answer phone, Lisa set me on the... Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025
Sheila S's avatar
Sheila S

Latest lowest rating:

1

IT "update" was a complete disaster The IT "update" was a complete disaster. I have not been able to log on for a week and still cannot. I have been told 3 times the problem has been fix... Read more Reviewed on: 22nd May 2025
Dougie Barr's avatar
Dougie Barr
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (796)

Helpful staff who took the time to listen explain an...

5
Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025
Peter Worrall 's avatar
Peter Worrall

I had a very friendly customer service representativ...

5
I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025
Rob Martin's avatar
Rob Martin

Post Script to my review of 16 April 25

5
The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025
Steve's avatar
Steve

Fantastic staff, always a welcome smile, very knowle...

5
Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025
Jane M's avatar
Jane M

Service at Epsom office

4
Good front office service from Alexis Osborne Reviewed on: 2nd May 2025
Nigel S's avatar
Nigel S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025
The Family Building Society Logo
Family Building Society

Discussed renewal of Savings account.

5
Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025
Robert C's avatar
Robert C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Query answered promptly

5
Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025
G G's avatar
G G
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

quick service

4
they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025
MICHELLE A's avatar
MICHELLE A
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Easy and quick account-opening arrangements

5
The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025
James R's avatar
James R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Georgia understood my problem and rectified it promp...

5
Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Reviewed on: 30th April 2025
David's avatar
David
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

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