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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Fabulous customer service from Phoebe

The assistant I spoke to Phoebe was very helpful and knowledgeable. She talked me through what I needed to do to open a new account and then transferred everything over for me. Very happy customer Reviewed on: 10th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Phoebe! Response date: 15th July 2026

Very help-full good interest rates

Very help-full good interest rates Reviewed on: 9th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service and rates! Response date: 15th July 2026

Needs work on telephone system

Your telephone system is antiquated, very poor response and the on hold music repeats every 10 seconds. Really poor. The person who took my call eventually was very good and very professional Reviewed on: 9th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback regarding the telephone system has been passed on to the relevant department. We're glad you were happy with the service once you got through. Response date: 15th July 2026

Family Building Society - Always a good experience.

Contacted FBS in telephone. Spoke to a very courteous, calm, efficient & knowledgable gentleman. I have been a savings customer of FBS for a number of years. Even though I was contacting them to withdraw funds to deposit with a competitor, they were genuine in their sentiment when they said that they hoped I would be back with them again soon. This is typical of their great people. Reviewed on: 3rd July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th July 2026

My second year with the Family BS.

My second year with the Family BS. Once again great interest rate and excellent customer service from a very helpful customer rep called Saniya. Reviewed on: 3rd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience! Response date: 9th July 2026

Lisa was clear, concise and with a good sense of hum...

Lisa was clear, concise and with a good sense of humour. I accomplished everything I wanted to achieve with my account after consulting with her. Excellent. Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th July 2026

Thank you Becky..!!

My reason for positive feedback relates to the excellent friendly & professional service provided to my wife and me by your agent Becky. Reviewed on: 2nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Becky! Response date: 6th July 2026

I would rate Family Building Society 10/10 but the S...

I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

Reply from Family Building Society Thank you for taking the time to leave a review and share your feedback. We appreciate your comments regarding the age bracket used in the survey. We understand that planning for later-life housing decisions can be relevant before the age of 65, and we recognise your concern that the survey may not fully reflect this. Thank you for bringing this to our attention. We have shared your feedback with the survey organisers for their consideration as part of any future review of the survey design. Response date: 6th July 2026

waste of time .

waste of time ...... SMART survey is RUBBISH Reviewed on: 1st July 2026

Reply from Family Building Society Thank you for your feedback. We're sorry to hear that you were unhappy with our survey. Response date: 9th July 2026

Good customer service.

I have always found that the society provides first rate customer service. Reviewed on: 1st July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th July 2026

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