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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1329 reviews)

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4.54

Based on 1,329 reviews, last reviewed 15th May 2026

21% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very helpful patient staff. Very helpful patient staff.complicated query for novice on line, effectively dealt with Reviewed on: 15th May 2026

Latest lowest rating:

2

Need to introduce fast payment & on-line transfers a... Need to introduce fast payment & on-line transfers as opposed to cheque transfer Reviewed on: 11th May 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1329)

Hollie was very polite & helpful

Hollie was very polite & helpful Reviewed on: 7th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Hollie! Response date: 8th April 2026

Very good service

I have been using fixed term savings with the FBS for some years now. I found the account easy to set up and their customer service is excellent, with someone usually picking up the phone within 5 minutes. Their savings interest rates are usually competitive, although less so now in April 2026. Reviewed on: 7th April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th April 2026

Not too long on hold to have call answered.

Not too long on hold to have call answered. Excellent friendly and efficient service from the person who handled my query. Just the sort of of employee who will enhance the company. Reviewed on: 7th April 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 7th April 2026

Customer service

As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer. Reviewed on: 4th April 2026

Reply from Family Building Society Thanks for your review and your ongoing support for the Society. We're glad to hear you're happy with our service! Response date: 7th April 2026

Locked out of logging in to manage account.

Locked out of logging in to manage account. Phoned number and easy process to unlock Reviewed on: 2nd April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th April 2026

Tracey was very patient and helpful in guiding me tr...

Tracey was very patient and helpful in guiding me trying to open my account. Reviewed on: 2nd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracey! Response date: 7th April 2026

2025 "Performance"

In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based on total assests of just short of £3billion, they actually made a pre-tax loss of £0.4million. I mean - do they actually know what they are doing? Anyone organisation that has access to £billion and can't make a profit needs to change career. Based on this shocking performance the CEO's total renumeration package was £462,000. He actually had the nerve to award himself a £37,000 "performance" bonus. And his salary is the tip of the iceberg when we also add other directors, and cling-ons. For example, S. Wainwright drew £73,000 but what did he add to the £3bn assets versus £0.3mn loss? Reviewed on: 31st March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. To answer your query, please email our dedicated inbox at [email protected] Kind regards, Family Building Society Response date: 1st April 2026

Closure of account and transfer to another provider...

Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly but at no time was an apology given/ Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for sharing your feedback. I’m sorry to hear that you’re dissatisfied with the handling of your transfer request, as well as the explanation provided regarding the delay, and the confirmation email received when the transaction completed. We aim to deliver a smooth and positive experience for all our customers, and we understand how important timely and efficient processes are, especially when it comes to financial transactions. To help us investigate this further and ensure we address your concerns fully, please contact our Service Team at your earliest convenience on 03330 140 144. Response date: 31st March 2026

Tracy The lady at the end of the phone was fabulous...

Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the issue opening a new account. First class and Thank you Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 31st March 2026

Excellent service provided by lovely helpful lady

Excellent service provided by lovely helpful lady Reviewed on: 30th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st March 2026

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