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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1099 reviews)

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4.54

Based on 1,099 reviews, last reviewed 24th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

hopefully no problems in the future unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the numb... Read more Reviewed on: 24th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1099)

Great service

They provided great savings rates, easy to use app and friendly and efficient customer service when needing to contact them. Reviewed on: 1st September 2025

Very long wait time :(

I had been locked out of my account after incorrectly inputting my password in three times and I can’t get through to your main tel number due to my mobile network Spend Cap as your line will be a high charge, so I found a tel to your mortgage department who kindly out me through to your main call centre, but I was left on hold for over an hour, so very annoyed! I called your mortgage department back and explained how long I’d been left on hold and the chap I spoke to was AMAZING and said he would try to help rest my login, which he did and I was so grateful, as I know it wasn’t his main job remit! So, a 0/10 for customer service due to a ridiculous wait time, but a 10/10 for the chap in Mortgages who went ravine and beyond to help me, rather than out me through to a never ending telephone loop! Reviewed on: 1st September 2025

Terrible!

Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

Very pleased everything very professional and compet...

Very pleased everything very professional and competent Reviewed on: 1st September 2025

Setting up a new account

I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025

Your consultants are very knowledgeable and really h...

Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025

We treasure your custom, as you treasure your savings.

Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025

Lisa Adams was friendly and professional

Lisa Adams was friendly and professional and answered quickly answered our query about savings account documentation which had been sent in error. She offered apologies and gave advice about setting up a new ISA. Reviewed on: 28th August 2025

Communications

All transactions online are excellent and easy to operate. Contact via telephone is a longer process as I had to wait at least 10 mins on two occasions and gave up on another. On the third occasion I managed to speak to Dylan who resolved the issue. Reviewed on: 27th August 2025

My operator was excellent and managed my issue effic...

My operator was excellent and managed my issue efficiently Reviewed on: 26th August 2025

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