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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (918 reviews)

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4.55

Based on 918 reviews, last reviewed 11th Jul 2025

269% increase in 5 star reviews

in the past 90 days

1200% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Family Building Society team member Gill extremely h... Family Building Society team member Gill extremely helpful solved my problem in timely manner excellent service Reviewed on: 11th July 2025

Latest lowest rating:

1

Very poor online access and service When my Bond matured i tried to access my account to find that i was locked out. I spent over an hour on the phone waiting and then going through a ve... Read more Reviewed on: 8th July 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (918)

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

Great service, very quick and completed everything i...

Great service, very quick and completed everything i wanted Reviewed on: 19th June 2025

Stephanie helped me sort out account access.

Stephanie helped me sort out account access. She was very patient Reviewed on: 19th June 2025

Inspired my confidence in the products and services

Telephone enquiry was answered quickly, the associate that handled my call was very helpful, polite and knew her stuff, so I was confident and satisfied. Reviewed on: 18th June 2025

lots of options and plenty of time and easy to renew...

lots of options and plenty of time and easy to renew when mature. Reviewed on: 18th June 2025

Very patient & diligent

Lisa Adams was very patient & diligent, dealing with a slightly annoying new log in system, in a charming manner. Answered all my extra questions quickly & helpfully. Thank you! Reviewed on: 18th June 2025

The support I received from The Family Building Soci...

The support I received from The Family Building Society was very professional, very friendly and very comprehensive, Thank you Reviewed on: 18th June 2025

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