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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1367 reviews)

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4.55

Based on 1,365 reviews, last reviewed 1st Jul 2026

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Good customer service. I have always found that the society provides first rate customer service. Reviewed on: 1st July 2026

Latest lowest rating:

1

I would rate Family Building Society 10/10 but the S... I would rate Family Building Society 10/10 but the Smart survey 0.5/10 N/a to under 65s but I'm 64.5 and preplan is important Reviewed on: 1st July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1367)

Saving for the future

Easy to deposit and open to inspection favorable rates and very simple to understand Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

The Windfall bond has been fantastic

The Windfall bond has been fantastic Reviewed on: 8th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our Windfall Bond. Response date: 12th May 2026

I had locked myself out of my account

I had locked myself out of my account so needed to reset everything. I also needed to transfer some funds. Messiah was very polite, professional and patient. What a great service!! Reviewed on: 8th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Messiah! Response date: 12th May 2026

Needed to contact HO to fix a login issue.

Needed to contact HO to fix a login issue. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Always fast, efficient and friendly.

Always fast, efficient and friendly. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Fantastic Customer Care

This afternoon I spoke to a lovely advisor named Lisa. She was so helpful with a very stressful situation for myself, putting me at ease. She had a lovely way about and was very calm and professional. This was my first communication with the building society and as a result it has instilled lots of confidence in my choice of investing money with the building society. Thank you Lisa Reviewed on: 5th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th May 2026

i withdrew money ond not received

i withdrew money on a sunday b a Reviewed on: 4th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. As we are a non-clearing institution we can only process withdrawals on working days. The timings of when we can process and send withdrawal funds are stated in the terms and conditions you receive before opening your account, and on our website: familybuildingsociety.co.uk/savings/savings-faqs Response date: 6th May 2026

Dealt with my log in problems swiftly

Dealt with my log in problems swiftly Reviewed on: 1st May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Excellent customer service.

So good to be able to speak to a helpful and patient member of staff, and the call-back system was very welcome Reviewed on: 1st May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th May 2026

Lovely friendly service by Lisa.

Lovely friendly service by Lisa. Very helpful and walked my through online services Reviewed on: 1st May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 6th May 2026

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Family Building Society: Savings reviews

15% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1367)

Saving for the future

The Windfall bond has been fantastic

I had locked myself out of my account

Needed to contact HO to fix a login issue.

Always fast, efficient and friendly.

Fantastic Customer Care

i withdrew money ond not received

Dealt with my log in problems swiftly

Excellent customer service.

Lovely friendly service by Lisa.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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