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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,361 reviews, last reviewed 26th Jun 2026
18% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026
Tracey B's avatar
Tracey B

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
Frustrated Customer's avatar
Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

Savings review

5
Great staff - friendly, and very helpful Reviewed on: 6th September 2019
Epsom branch customer's avatar
Epsom branch customer

UNSUBSCIBE

1
Please unsubscribe me from emails. [Email address removed by Smart Money People]. Where is the link to do this??? Reviewed on: 2nd August 2019
L DODD's avatar
L DODD
Reply from Family Building Society Hello Mrs Dodd, thank you for getting in touch. I'm sorry you no longer want to receive marketing emails from us. I have unsubscribed you from those emails now. We have to send you servicing emails that relate to the savings accounts you hold with us, so you will still receive these. If you have any further questions, please call our Family Service Team on 03330 140144. Many thanks, Vicky Response date: 6th August 2019
The Family Building Society Logo
Family Building Society

Great service

5
Quick and friendly. Easy to read inormation Reviewed on: 1st August 2019
Lizzie's avatar
Lizzie

Savings review

5
Keep up your present arrangements! Reviewed on: 1st August 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Excellent customer service in Ashley Centre branch Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Pleasant, helpful, friendly service Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
It would be good if we could transfer directly from our Bank Account to National Counties account Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Less postal correspondence. May cancel and have email. Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Rates available, advice given, professional and competent staff. Open a branch in Cobham! Reviewed on: 31st July 2019
Epsom branch customer's avatar
Epsom branch customer

Simple and straight forward.

5
There isn't much to tell really, I applied for an account which was promptly set up without any problems. I have just had a letter to let me know that my bond is to shortly mature, so far so good. I have been very happy with the way my account has been conducted so far. Reviewed on: 30th July 2019
Salano's avatar
Salano

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