Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1410 reviews)

View other Family Building Society products

4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1410)

Great customer sevice

Friendly, helpful team. Annual Savings Summary is informative and very helpful. Reviewed on: 26th April 2020

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020. Reviewed on: 25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with. Reviewed on: 25th April 2020

Windfall Bond

No problems with the Windfall bonds, very good. Reviewed on: 25th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received. Reviewed on: 24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure. Reviewed on: 24th April 2020

Good savings

Very good interest rate and efficient service Competitive interest rate Good service Reviewed on: 24th April 2020

Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

Caring for the family

Looking after the 'FAMILY' . Feeding us with good interest rates and current information. Reviewed on: 23rd April 2020

They mean well but get it wrong rather often

The interest rates are good but I feel somewhat curmudgeonly. Am I Victor Meldrew or does it always go wrong only for me when I interact with Family Building Society. e.g. I asked for 2 application forms and 2 transfer forms a while back. I was sent 2 transfer and 1 application. So I wrote again. They apologised and sent 2 transfer forms and yet no application forms. I wrote again, spelling out my request even more clearly clearly. They grovelled an apology but - you guessed it - have yet again sent 2 transfer forms and 0 application forms. I now have 6 transfer forms and 1 application fofrm when I need 2. What can I do to get it right?? This is not the first time they have made similar errors. The BS means well but its staff need to be able to read and act accurately on simple requests to inspire more confidence. Reviewed on: 20th April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will send you the remaining application form that you are missing. Many thanks, Vicky. Response date: 21st April 2020

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Manchester Credit Union 4.75 from 1284 reviews
Savings
from Wave Community Bank 4.74 from 293 reviews
Easy access savings
from Chip 4.84 from 574 reviews

Want to see more from Family Building Society?

Mortgages
from Family Building Society 4.75 from 708 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub