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Review of the Family Building Society, Savings:

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This is the worst online bank I have ever used.

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Reviewed on: 23rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear that you’re dissatisfied with the new online service system. The changes were introduced following customer feedback, with the aim of improving usability and accessibility for all our customers. Once you have completed the re-registration process for the new online service, you will be able to use the same login details for all future logins. If you need any further assistance please call us on 03300 243406, our Family Service Team is always happy to help. Response date: 26th February 2026

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