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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1361 reviews)

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4.55

Based on 1,361 reviews, last reviewed 26th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

Good rates

Simple straightforward and good value. Reviewed on: 28th July 2019

WEBSITE HARD TO GET INTO again

I very carefully keyed in my memorable word letters three times; but now locked out, as not accepted. Reviewed on: 27th July 2019

Reply from Family Building Society Hi Mr Bygott, thanks for your feedback and I am sorry you are having trouble accessing your account online. I understand that you've spoken to Gill in our Family Service Team today about getting this sorted. If you are still experiencing problems, please give us a call 03330 140144. Thanks, Vicky Response date: 29th July 2019

Efficient service

I have a number of savings accounts with the Family Building Society. All dealings with them have been managed professionally and efficiently and I would recommend them to anyone wanting a stress free transaction Reviewed on: 27th July 2019

Good rates.

Good rates of interest and easy to set up account. Reviewed on: 27th July 2019

Windfall Bond better than Premium Bond

While the 'star' prizes of the FBS Windfall Bond are not as large as Premium Bonds, the odds of winning are much better. Reviewed on: 27th July 2019

efficient service

Very efficient service, easy to get to talk to staff at head office. Reviewed on: 27th July 2019

Innovative and Competent

A forward thinking building society trying to support society as it is and will be rather than the staid views of some. Good savings products and well capitalized. Reviewed on: 27th July 2019

Our Savings

I want to say thank you for making our Investment process very easy and we look forward to a long association with your company. Reviewed on: 27th July 2019

Easy on-line accounts

A nice easy website to use and decent interest rate on a savings account in the current financial climate. Reviewed on: 27th July 2019

Among the best rates of interest and excellent service

I first used NCBS ,the former name for The Family Building Society 46 years ago and have saved with them ever since because they were the only B Society to give me a mortgage as a single woman. Their rates and service have been consistently good over all that time Reviewed on: 27th July 2019

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