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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1301 reviews)

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4.55

Based on 1,301 reviews, last reviewed 24th Apr 2026

11% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I needed to have my password reset. I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile. Reviewed on: 24th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1301)

Quick to answer, no long introductory message, positive replies

Your ISA market rate - 1.33% at the moment - is goodish news in a poorly performing market. I don't normally recommend services, since my experience may not reflect other peoples', but I make an exception for the FBS Reviewed on: 30th January 2019

Reply from Family Building Society Hi Jon, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

A grand little Building Society

I hadn't even heard of this Building Society {BS} when a friend recommended the Family BS. I was looking put somewhere to put some money where I could get instant access and a decent rate of interest in these difficult times for savers. The Family BS met that requirement. Opening the account was easy and straight forward and they seem like a decent set of people to deal with. I would recommend them. Reviewed on: 29th January 2019

Reply from Family Building Society Hi Graham, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Innovative products

Windfall bond and acting upon customer feedback excellent Reviewed on: 29th January 2019

Reply from Family Building Society Hi Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

They listen to customers

Online Account opening now very efficient and market leading products available. Reviewed on: 29th January 2019

excellent to deal with by phone

as we live in south wales,i find you very helpful to deal with on the telephone. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Mr and Mrs Thomas, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

saving/mortgage

Out of all building society's I chose family because there is a possibility I may apply for a mortgage. I will be 75 this year and the family does not say "hard luck go away" Never the less I am loosing money due to inflation, thus, if I think I will never be able to buy a house I will seek better return for my savings. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

good savings rate

been a good rate for saving.a great home to have your isa at the moment hopefully it will get even better. Reviewed on: 26th January 2019

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