Smart Money People Logo
Share this page

Skipton Building Society reviews

Skipton Building Society Logo
Rated Good 4.05/5

Skipton Building Society reviews

Verified business

Review summary

People rate this company as Good based on 72 product reviews

Average score of 4.05/5
5 star
59%
4 star
21%
3 star
8%
2 star
1%
1 star
11%
Reviews for Skipton Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

A clunky not so ethical building society

Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but... Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the money out required logging into the desktop and setting up nominated bank account.. for each of the accounts I had; 4. Took more effort than needed, and meant I received 4 paper letters to confirm the changes. They're powered by Barclays which has terrible green credentials, ill fitting for the ethics of a building society. Read more Read less

{"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard P 9th September 2024

Latest negative rating

1/5

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said... My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Read more Read less

{"display":"Georgie","full_name":"Georgie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Georgie 7th October 2024

About Skipton Building Society

Skipton Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1853 by George Kendall, a 23 year-old timer merchant. Today, Skipton Building Society has over one million members and is still headquartered in Skipton, North Yorkshire.

Skipton Building Society provide a wide range of products across mortgages, savings and insurance.

Skipton Building Society at a glance

Reviews for Skipton Building Society

Showing 11 of 72 company reviews

Cannot transfer funds, no customer service solution

Savings 7th October 2024

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said... My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Read more Read less

Rated Terrible 1/5
Read more product reviews
Reply from Skipton Building Society
Hello Georgie. We are sorry to hear of your Husband's experience. Please could he reach out to us at [email protected] where we can look into this for him. Thank you - Leah
10th October 2024
Skipton Building Society

A clunky not so ethical building society

Savings 9th September 2024

Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but... Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the money out required logging into the desktop and setting up nominated bank account.. for each of the accounts I had; 4. Took more effort than needed, and meant I received 4 paper letters to confirm the changes. They're powered by Barclays which has terrible green credentials, ill fitting for the ethics of a building society. Read more Read less

Rated Good 4/5
Read more product reviews
Reply from Skipton Building Society
Hello Richard. Thank you for taking the time to share your feedback with us. Many thanks - Leah
17th September 2024
Skipton Building Society
  • 5/5

    Overall.

    At present they have competitive rates and a presence on my High Street.

    {"display":"Stuart Pickles","full_name":"Stuart Pickles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stuart Pickles 4th September 2024
  • 5/5

    Seamless, easy LISA

    I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and... I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and when i came to buy a house with that money as the deposit the whole process was seamless. Read more Read less

    {"display":"F. W.","full_name":"F. W.","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    F. W. 18th June 2024
  • 5/5

    Rewards loyalty and excellent to deal with

    Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever... Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever I've needed to contact them. The product terms are often very clear and they provide excellent flexibility for savers. They are one of my favourite financial institutions andI'll remain a customer for many years to come. Read more Read less

    {"display":"Tom H","full_name":"Tom H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom H 11th April 2024
  • 5/5

    Professional, helpful and decent without pressure.

    Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the... Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the call centre to the bank staff especially at Ilkley. Super clear communication and actively try to help you not just sign you up. It’s like having an accountant, investment advisor and expert all in one and you still don’t feel pressured. Been wonderful so far for my savings. Read more Read less

    {"display":"Miss M","full_name":"Miss M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Miss M 10th April 2024
  • 3/5

    Long wait times for customer service

    Long wait times for customer service and early exit fees still really high

    {"display":"AGP","full_name":"AGP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AGP 2nd April 2024
  • 4/5

    Great family society

    Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for... Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for a building society, transfers usually only take a couple of hours. I also find them excellent for child savings. Just wish they had a Fairer Share like Nationwide! Read more Read less

    {"display":"Ander Hird","full_name":"Ander Hird","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ander Hird 11th March 2024
  • 4/5

    Good saving rates for bondsmonthly intrest

    Good rate for fixed bonds paying monthly intrest

    {"display":"David clayton ","full_name":"David clayton ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David clayton 15th February 2024
  • 3/5

    Skipton psych service is really good

    Skipton psych service is really good

    {"display":"navi Yenrug","full_name":"navi Yenrug","avatar":{"url":"\/assets\/uploads\/avatars\/users\/703170.png"}}'s avatar
    Savings
    navi Yenrug 15th February 2024
  • 5/5

    Helpful staff, limited support hours

    I like Skipton. It's a smaller building society with lovely, helpful staff and convenient branches. App and online banking are convenient, the app being functional... I like Skipton. It's a smaller building society with lovely, helpful staff and convenient branches. App and online banking are convenient, the app being functional but not perfect. Skipton sometimes offer competitive products, and their customer service is helpful. However, the limited hours that support is available is seriously limiting, as is the fact that bank transfers can only be completed Monday to Friday before 9pm. Read more Read less

    {"display":"J","full_name":"J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J 8th January 2024

    Products from Skipton Building Society

    Showing products offered by Skipton Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice