My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said... My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Read more Read less

Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but... Has some great products including low value fixed savings, and reg savers, plus the app is easy to use. One of my accounts matured, but getting the money out required logging into the desktop and setting up nominated bank account.. for each of the accounts I had; 4. Took more effort than needed, and meant I received 4 paper letters to confirm the changes. They're powered by Barclays which has terrible green credentials, ill fitting for the ethics of a building society. Read more Read less

At present they have competitive rates and a presence on my High Street.

I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and... I had a Skipton LISA for a number of years, everything was easy to set up, the app was easy to use and navigate and when i came to buy a house with that money as the deposit the whole process was seamless. Read more Read less

Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever... Skipton have rewarded loyal savers more than most banks and building societies over the past year, and have been a pleasure to deal with whenever I've needed to contact them. The product terms are often very clear and they provide excellent flexibility for savers. They are one of my favourite financial institutions andI'll remain a customer for many years to come. Read more Read less

Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the... Excellent advice given and time spent on investing for better savings. No intrusive or controlling behaviour just incredibly helpful, actually knowledgeable and professional from the call centre to the bank staff especially at Ilkley. Super clear communication and actively try to help you not just sign you up. It’s like having an accountant, investment advisor and expert all in one and you still don’t feel pressured. Been wonderful so far for my savings. Read more Read less

Long wait times for customer service and early exit fees still really high

Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for... Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for a building society, transfers usually only take a couple of hours. I also find them excellent for child savings. Just wish they had a Fairer Share like Nationwide! Read more Read less

Good rate for fixed bonds paying monthly intrest