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Skipton Building Society reviews

Skipton Building Society Logo
Rated Good • 4.35/5

Skipton Building Society reviews

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Review summary

People rate this company as Good based on 87 product reviews

Average score of 4.35/5
5 star
66%
4 star
17%
3 star
7%
2 star
1%
1 star
9%
Reviews for Skipton Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Straightforward and smooth from start to finish

Straightforward and smooth from start to finish

{"display":"Garth S","full_name":"Garth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Garth S 28th January 2025

Latest negative rating

1/5

Cannot transfer funds, no customer service solution

My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said... My Husband has (soon to be had) a savings account with Skipton for 1 yr. He wanted to move some funds but the app said he needed to use his nominated phone (he only has one phone) however his phone would not let him enter the secure number. He called customer service to ask for support and they said they could do nothing as his only phone was not registered... To get his phone activated he had to take in photo ID to a branch, (as branches are closing) the nearest is central London and will take a 4hr round trip. Alternatively he can wait 3-5 days for a form and get his ID verified by a solicitor. Neither option are very modern or user friendly. He is now writing to the CEO Stuart Haire, [email protected] to complain about this unacceptable process which only became apparent when he wanted to move money and will now take approx 14 days to do and he will miss the deadline he needs to meet. Read more Read less

{"display":"Georgie","full_name":"Georgie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Georgie 7th October 2024
See more reviews for Skipton Building Society products

About Skipton Building Society

Skipton Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1853 by George Kendall, a 23 year-old timer merchant. Today, Skipton Building Society has over one million members and is still headquartered in Skipton, North Yorkshire.

Skipton Building Society provide a wide range of products across mortgages, savings and insurance.

Skipton Building Society at a glance

Reviews for Skipton Building Society

Showing 11 of 87 company reviews

Straightforward and smooth from start to finish

Savings • 28th January 2025

Straightforward and smooth from start to finish

{"display":"Garth S","full_name":"Garth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Skipton Building Society
Thanks for your 5* review Garth. - Georgia
3rd February 2025
Skipton Building Society

Excellent experience with Skipton Building Society

Savings • 27th January 2025

I’ve had an excellent experience with Skipton Building Society! Their customer service is outstanding—friendly, helpful, and genuinely interested in finding the best solutions for your... I’ve had an excellent experience with Skipton Building Society! Their customer service is outstanding—friendly, helpful, and genuinely interested in finding the best solutions for your needs. Whether in-branch or online, the process is smooth, transparent, and straightforward. Their savings products are competitive and well-suited for various goals, and I particularly appreciate their no-pressure approach when discussing mortgages or investments. The app and online banking platform are also very user-friendly, making it easy to stay on top of your accounts. It’s clear they prioritize their members' needs and maintain a personal touch, which is rare these days. I would highly recommend Skipton to anyone looking for a trusted and reliable financial institution. Read more Read less

{"display":"Uma","full_name":"Uma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Uma
Rated Excellent • 5/5
Read more product reviews
Reply from Skipton Building Society
Hi Uma, thank you so much for your lovely feedback. Its brilliant to hear you have had a number of positive experiences with Skipton. Thanks for sharing! - Georgia
3rd February 2025
Skipton Building Society
  • 5/5

    I have a LISA with Skipton and has never had any pro...

    I have a LISA with Skipton and has never had any problems. Bonuses are paid always.

    {"display":"Daniele P","full_name":"Daniele P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniele P 27th January 2025
  • 5/5

    Excellent service.

    Excellent service. Accessible via chat and my query was dealt with promptly.

    {"display":"Magdalena R","full_name":"Magdalena R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Magdalena R 27th January 2025
  • 5/5

    Mortgage Application was sent on the Friday and the...

    Mortgage Application was sent on the Friday and the Offer was received back the following Wednesday. This was the quickest process I have experienced, it was really easy.

    {"display":"Beth D","full_name":"Beth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Beth D 27th January 2025
  • 5/5

    Always go the extra mile when I need it

    Always go the extra mile when I need it

    {"display":"Matthew C","full_name":"Matthew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Matthew C 27th January 2025
  • 5/5

    Overall good

    overall good but i do think that the app is not great & could be far more advanced like others. The rates are not always the best but very competitive

    {"display":"L C","full_name":"L C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L C 27th January 2025
  • 5/5

    Excellent customer service

    Great service always on the telephone. Really enjoy the skipton app

    {"display":"Ocean P","full_name":"Ocean P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ocean P 27th January 2025
  • 5/5

    My friend finds Skipton Building Society’s savings p...

    My friend finds Skipton Building Society’s savings products reliable, with competitive interest rates and excellent customer service

    {"display":"lefteris","full_name":"lefteris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    lefteris 27th January 2025
  • 5/5

    I called them and they picked up the call straight a...

    I called them and they picked up the call straight away and they were more than happy to help me. They hire inside UK too.

    {"display":"Nav","full_name":"Nav","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nav 27th January 2025
  • 5/5

    Great remortgage experience

    I remortgaged to Skipton and have found the process to be very straightforward and have had a good experience with Natalie.

    {"display":"Lucy","full_name":"Lucy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucy 27th January 2025

    Products from Skipton Building Society
    Showing products offered by Skipton Building Society

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