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Lesley

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Very personable team, the support we received when g...

Very personable team, the support we received when going through a difficult time that was out of our control was just fabulous, so helpful, compassionate and understanding. We received regular calls to see how things were and if we needed support/ additional support. Speaking to the support team on the telephone was never a worrying experience. Our issues are now resolved and thankfully we are back on track. Without the support it would have certainly been a more stressful time Reviewed on: 27th February 2026

Reply from Hinckley & Rugby Building Society Hi Lesley. Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that our team were able to support you during what sounds like a very difficult time. Providing compassionate, understanding support when our members need it most is extremely important to us, so it’s wonderful to know the regular contact and reassurance from the team helped make things a little easier for you. We’re also delighted to hear that your situation has now been resolved and that you’re back on track. Your kind feedback will mean a great deal to the colleagues involved, and we’ll be sure to share your comments with them. Thank you again for your lovely review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

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