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Zopa: Car Finance reviews

Name: Car Finance
Rating: 4.9 (701 reviews)

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4.85

Based on 701 reviews, last reviewed 26th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

A very smooth experience I had a very smooth experience, with obtaining car finance through Zopa. I had struggled to find a suitable product previously and ended up being bomb... Read more Reviewed on: 14th June 2024

Latest lowest rating:

1

Poor Service and one the worst someone ever treated me Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was Zopa's... Read more Reviewed on: 26th September 2024

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Zopa Car Finance reviews (701)

Poor Service and one the worst someone ever treated me

Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was Zopa's Car Finance and I filled the application online and I was pre-approved with 100% guaranteed and I received a text message that one of their staffs will call me. Few minutes after the text I received a call a guy called Dave regarding car finance. As soon as he heard my voice, you could tell he was disappointed, I (guess not the kind of voice or accent Dave can't stand). So, as I was asking a question about a discount deal that Uber and Toyota have at this very moment, I basically asked him if Zopa Car Finance provides car finance to buy car from dealers such as Toyota. He straight concludes we are not going to offer you the finance you looking for. For some reason, Dave seems to be disturb by who I am as a person more than anything else, and has to enforce the power he had even though his approach was very unprofessional. You would expect a company or a business of magnitude Zopa Car Finance to get it right as a business with both their staffs and principles to treat people with dignity, respect and professionalism rather than their personal feelings or dislikes to certain people. If a business is tolerating and accommodating staffs such as Dave who have an inner agenda, you wonder and start questioning whether the business have any ethics and principle or it is there to marginalised certain sections of society. Oh! and Dave told me, after our phone conversation, you will receive a feedback and you can tell us about your experience, which I never received. Well! I wouldn't be surprised, if he withheld the customer feedback so that I wouldn't be able to leave a feedback on his conduct on the phone. There is something dodgy about the bloke. My message is in order to avoid the disappointment, indignity, humiliation, unworthy and how badly I was treated on the phone, I will urge you to avoid Zopa Car Finance, especially Dave. Reviewed on: 26th September 2024

Securing the finance was easy.

Securing the finance was easy. I lost my job a year later and asked for one months ‘grace’ or for that months payment to be added to the end of the term. The answer was a flat no and immediately started to speak about debt management and car repossession!?!?!? I made the payment, but left a very poor impression on me in regards to flexibility around life’s up and downs, when no support was available for one month only. As I said I made the payment anyway. Reviewed on: 15th August 2024

A very smooth experience

I had a very smooth experience, with obtaining car finance through Zopa. I had struggled to find a suitable product previously and ended up being bombarded with calls from other companies. But Zopa didn’t call more than necessary, gave me an idea of what to expect when I viewed the car and were very helpful from start to finish Reviewed on: 14th June 2024

Will be using again!

My experience with Zopa has been excellent from the start. The application process was quick and easy and drove away in my vehicle the same day! I also had an issue with my vehicle which Zopa dealt with in a quick and professional manner. I would always be happy to recommend Zopa. Reviewed on: 7th June 2024

Very good A title about zopa

Very good A built credit score for everyone to build credit history help full Reviewed on: 30th May 2024

Their services were up notches and satisfied.

Their services were up notches and satisfied. Reviewed on: 24th May 2024

Fantastic company that really care about their consu...

Fantastic company that really care about their consumers and staff Reviewed on: 24th May 2024

Great Customer Service

Brilliant experience, talked through every step, helped source another car following an issue with a car dealership. Reviewed on: 24th May 2024

Great service from Zopa

I have used Zopa few times and always had goo experience with them. Customer service was excellent every time I needed something. Applying for loan or car finance is easy and straight forward. Would highly recommend Reviewed on: 23rd May 2024

Great car finance team! ...

the car purchasing team is amazing very helpful and checks out the car before purchase to ensure your not being over charged, if all ok they will reach out to the dealership and express your interested this shortly follows with a call with the dealer, then it heads for underwriting who once approved will reach out to the dealer and pay them direct, that simple! only draw back is the main customer service team (not car finance) are a challenge and struggle to understand English I tried 5 times before getting a advisor who was very fluent in English. Reviewed on: 8th May 2024

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