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Review of the Hinckley & Rugby Building Society, Mortgages:

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for my first case the experience has been underwhelm...

for my first case the experience has been underwhelming and frustrating for the following reasons - getting registered was hard work due to H & R issues , application submitted on 51% ltv LTD co BTL then due to obscure background stress test on separate btl ltd co - loan reduced to 49% ltv -challenged and told no movement , challenged again to finally get common sense applied as not difference in risk , now got it offered to be sent a really long winded way to try to get offer to view and check - also all this info has been sent along with Government moneyhelp document direct to client - as my client introduced to H & R i would expect to see what is being sent to client and also for client to also have to register and log in to try to receive offer document is painful . glad we have got it to offer but it was hard work Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi John. We are very sorry that you are unhappy with the service provided on your first case submission. A member of our Sales Team will be in contact with you so that we can discuss your application, resolve the issues that you have experienced and answer any questions you may have. Alternatively you can contact the Sales Team on 01455 894084. Response date: 26th February 2026

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