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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Response

Very fast response easy to work with Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Joel It’s great to hear you were happy with the speed of your application and that you find our team easy to work with. Thank you for choosing Hinckley & Rugby, we look forward to helping you in the future. Response date: 19th September 2025

Great to work with!

Have used Hinckley and Rugby for two mortgage applications now and throughout the whole process they are happy to pick up the phone and are always responsive. Both underwriters we have worked with Lauren & Becky have been excellent in working collaboratively with us in order to achieve the best outcome for our clients, our BDM Lisa is also Top Notch in helping move our deals along. As the administrator the only drawback I would say is all documents needing to be signed via a wet signature. Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Finley, Thank you so much for your kind words and for continuing to choose Hinckley & Rugby for your mortgage applications. It’s fantastic to hear that Lauren and Becky have provided such a collaborative and responsive service - we’ll be sure to pass on your lovely feedback to them. We're also delighted to hear that Lisa has been such a valuable support in progressing your cases - we agree, she really is top notch! We also really appreciate your constructive comment regarding wet signatures which will also be passed on. We wholeheartedly encourage all feedback which will ultimately help us to improve how we work with you and your clients. Thanks again for taking the time to share your experience — we truly value your partnership. Response date: 19th September 2025

RK review

early in the process but hopefull it will be good Reviewed on: 1st September 2025

Reply from Hinckley & Rugby Building Society Hello Rich, Thanks for popping on to provide us with your feedback and for choosing the Society for your mortgage. We hope all goes as planned with your application and we wish you all the very best with your new property! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

First class customer service. .

First class customer service and prompt attention. Reviewed on: 4th August 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback Geoff. We’re so pleased to hear you received first-class customer service and prompt attention. Our mortgage team will be delighted to know their support made such a positive impression. We truly appreciate you taking the time to share your experience. Please do not hesitate to reach out such you need any further assistance, and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Happy Mortgage Client

Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised. Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello David It’s wonderful to hear we could help you with your less than straightforward mortgage application. We specialise in helping customers who need a more considered, human approach to mortgages so this is music to our ears. It’s, of course, also very encouraging to hear our teams have always been helpful and delivered as promised. Should you need any assistance in future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

HRBS are wonderful.

HRBS are wonderful. Probably the best mortgage experience I have ever had Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello Onur Thank you for sharing your thoughts with us, this is, of course, wonderful to hear. We appreciate you taking the time to submit your review and we’re delighted to learn how happy you were with the service you’ve received from our mortgage team. Please do not hesitate to get in touch if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Hinkley & Rugby have provided a very good service -...

Hinkley & Rugby have provided a very good service - not the cheapest but I am generally impressed Reviewed on: 26th June 2025

Reply from Hinckley & Rugby Building Society Hi Nick Many thanks for taking the time to provide us with your review. It’s great to hear you were very happy with the service our mortgage team provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

H&R provided a flexible mortgage which suited my ne...

H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer service was excellent Reviewed on: 10th May 2025

Reply from Hinckley & Rugby Building Society Hello John, Thank you for taking the time to get in touch with your comments. It’s really great to hear we were able to assist where other financial services providers could not. We pride ourselves on taking the time to understand people’s individual circumstances and using common sense to reach decisions. It’s also fantastic to hear you have found our customer service to be excellent. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

We cannot fault , we are sad to leave and only did s...

We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard. Reviewed on: 8th May 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your comments, it’s great you have been happy with the service we’ve provided. I am sorry we were not able to offer you a suitable product on this occasion, however we hope we are able to assist you in the future. Please don’t hesitate to get in touch should you wish to look again at our mortgages or savings. Response date: 15th May 2025

Very good, helpfult customer service and mortgage qu...

Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback. It’s wonderful to hear you found our mortgage team helpful and that your mortgage was processed quickly. Thank you for choosing the Society and should you need any further assistance please do not hesitate to reach out to our team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

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