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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (466 reviews)

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4.71

Based on 466 reviews, last reviewed 15th Jul 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

A human touch in this age !!! Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch wit... Read more Reviewed on: 15th July 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (466)

Not great

The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, poor speed of response Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Good morning, I am sorry that your overall experience did not meet your expectations. We appreciate your comments regarding the service, communication and speed of response, as feedback like yours helps us identify where we need to improve. As you have not left any contact details we are unable to get in touch, but if you would like to discuss this further, please call us on 0800 434 6343. Our phone lines are open Monday to Friday from 9am to 5pm, Saturdays from 9am to 12pm. We are closed on Sundays and bank holidays. Response date: 2nd July 2026

Really caring and supportive team who want to help

Really caring and supportive team who want to help Reviewed on: 12th June 2026

Reply from Hinckley & Rugby Building Society Hi Dominic, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you found our team to be caring, supportive and genuinely committed to helping. Providing excellent service and supporting our members is at the heart of what we do, so it's wonderful to know your experience reflected this. We really appreciate your kind feedback and look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Highly rated customer satisfaction

Eloise our Customer Admin Assistant handled our enquiry courteously and efficiently! Reviewed on: 11th June 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to leave us a review. We're delighted to hear that Eloise handled your enquiry courteously and efficiently. It's great to know that she provided you with such a positive experience. We'll be sure to pass on your kind feedback to Eloise, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

My call was answered promptly.

My call was answered promptly. The customer service was what I have come to expect from your society, excellent. Reviewed on: 8th June 2026

Reply from Hinckley & Rugby Building Society Hi Geoffrey, Thank you for taking the time to leave us a review. We're pleased to hear that your call was answered promptly and that you received the excellent level of customer service you’ve come to expect from us. Consistently delivering a positive experience for our members is very important to us, so it's great to know we’ve met your expectations. We really appreciate your kind feedback and your continued support. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

got exactly the information and feedback i needed.

got exactly the information and feedback i needed. Very friendly, efficient, and helpful. thanks Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Hi James, Thank you for taking the time to leave us a review. We're pleased to hear that you received exactly the information and feedback you needed and that our team was friendly, efficient and helpful throughout. Providing clear, helpful support is important to us, so it's great to know we were able to assist you in a positive way. Thank you for your kind comments and for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

I had a good experience today with Deborah who advis...

I had a good experience today with Deborah who advised me how best to save money on my redemption statement. Reviewed on: 27th May 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave your feedback. We’re delighted to hear you had a good experience with Deborah and that she was able to help you. We’ll be sure to pass your kind comments on to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th May 2026

Really pleased with the service I received from Hinc...

Really pleased with the service I received from Hinckley & Rugby Building Society. Emma was helpful, polite and very easy to deal with both online and over the phone. She came across genuinely caring and nothing ever felt too much trouble. It’s nice dealing with someone who actually takes the time to listen and help properly rather than just rushing you through. Overall, a very positive experience and I’d happily recommend them. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Joe, Thank you for taking the time to share your feedback. We’re delighted to hear that you were really pleased with the service you received from Hinckley & Rugby Building Society. It’s wonderful to know that Emma was helpful, polite and easy to deal with, both online and over the phone, and that she took the time to listen and support you properly. We’ll be sure to pass your kind comments on to her and the wider team. We really appreciate your recommendation and your positive feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Great telephone support

I called with some questions about my remortgage products and Katherine was really helpful, answered all my questions and explained in a way that made sense. Mortgages can be a minefield and it was great to understand my options, and although she isn't allowed to advise me what to do, she gave me all the information to help me get a better understanding of it all. Thank you! Reviewed on: 19th May 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl, Thank you for sharing your experience. We’re delighted to hear that Katherine was able to guide you so clearly through your remortgage questions. It’s great to know her explanations helped make things easier to understand, even without giving specific advice. We’ll be sure to pass on your kind words to her! If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Deborah was very helpful and went beyond the usual i...

Deborah was very helpful and went beyond the usual in trying to answer my questions. She was polite, friendly and patient. I’m always very impressed by the customer service at Hinkley & Rugby. The staff are always very professional, patient and helpful. Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer, Thank you for taking the time to share your feedback. We’re delighted to hear that Deborah was so helpful and went above and beyond to answer your questions. It’s wonderful to know that you found her polite, friendly and patient throughout your experience. We’re also very pleased to hear your kind comments about the service you consistently receive from our team at Hinkley & Rugby. Providing professional, patient and helpful customer service is something we pride ourselves on, so your feedback is greatly appreciated and will be shared with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

So fast and easy to apply for the mortgage from H&R .

So fast and easy to apply for the mortgage from H&R . Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Changbiao, Thank you for taking the time to leave us your feedback. We’re delighted to hear that you found the mortgage application process with Hinkley & Rugby fast and easy. We always aim to make the process as straightforward and stress-free as possible, so it’s great to know this was reflected in your experience. Thank you again for choosing us and for sharing your feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

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