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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (493 reviews)

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4.77

Based on 493 reviews, last reviewed 23rd Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Tracy was very helpful and attentive in changing my... Tracy was very helpful and attentive in changing my mortgage product. Reviewed on: 23rd September 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (493)

Jane was excellent - very friendly and helpful.

Jane was excellent - very friendly and helpful. Reviewed on: 15th September 2026

Reply from Hinckley & Rugby Building Society Hi Gareth, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Jane was so friendly and helpful. We’ll be sure to pass your kind comments on to Jane. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Settlement

I had a telephone conversation today 10/09/26. The member of Staff was very helpful unfortunately I did get her name . Just to say big Thank you for the explanation I was given Reviewed on: 10th September 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to share your lovely feedback. We are delighted our colleague was able to help you with your query and that you were pleased with the service you received. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Empathetic and effective response

Needing to make a payment as matter of urgency the response was sympathetic, controlled and effective. Very reassuring. Reviewed on: 9th September 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re really pleased to hear that our team was able to support you when you needed to make an urgent payment. It’s reassuring to know that you found the response sympathetic, calm and effective, and that we were able to give you confidence at what could have been a stressful time. We’ll be sure to share your kind comments with the team. Thank you for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

Overall very good experience I had a problem with th...

Overall very good experience I had a problem with the dates and spoke to a lovely woman who helped me find what I was looking for very professionally done very pleased Reviewed on: 9th September 2026

Reply from Hinckley & Rugby Building Society Hi Harrison, Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a very good experience and that one of our team members was able to help resolve your query regarding the dates. It’s lovely to know that you found her professional, helpful and friendly, and that you were pleased with the service you received. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

I have a fantastic experience with the society .

I have a fantastic experience with the society . Thanks you for your help & support Reviewed on: 8th September 2026

Reply from Hinckley & Rugby Building Society Hi Prasun, Thank you for your lovely feedback. We’re delighted to hear that you’ve had such a fantastic experience with the Society and that our team has been able to provide the help and support you needed. It’s always wonderful to know that our service has made a positive difference. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

Person centred support and advice for mortgages

Phoned H & R regarding my mortgage: to make an over payment and to confirm that I will proceed with my new mortgage office. Spoke with Alice who was incredibly helpful for the whole process. It's the personal touch that really stands out for this firm. Reviewed on: 7th September 2026

Reply from Hinckley & Rugby Building Society Hi Karen, Thank you for taking the time to share your lovely feedback. We’re so pleased to hear that Alice was incredibly helpful with your mortgage queries and supported you throughout the process. It’s particularly wonderful to hear that the personal touch stood out to you — providing friendly, individual service is something we really value as a building society. We’ll be sure to pass your kind words on to Alice. Thank you for choosing Hinckley & Rugby, and we wish you all the best. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

Best Decision We Ever Made

Dear Hinckley & Rugby team, We wanted to write to you properly, beyond ticking survey boxes, because the service you have given us deserves more than a score — although for the record, it is an emphatic 10 out of 10. Having just returned to Scotland after fourteen years in Canada, and living in temporary accommodation while buying our home in the Highlands, our circumstances were a little out of the ordinary. Your team took them completely in their stride, treating us as people with a story that made sense — and it showed in everything that followed. Your communication was outstanding — clear, prompt, and human at every step. You told us what you needed and when you would decide, and then you did exactly that: our offer arrived comfortably within the fifteen days you quoted, and you kept to every date you gave us along the way. That reliability took all the stress out of what could have been a very anxious time for a family mid-move. Just as importantly, every interaction was professional and genuinely friendly. Nothing felt like a transaction; it felt like a team on our side, working to get a family into their home. Your common-sense approach is not just a line on your website — we have experienced it, and it is the reason we will shortly take entry to our new home in Strathpeffer. We could not be happier to have our mortgage with a society like yours, and we will be recommending Hinckley & Rugby without hesitation. With sincere thanks and appreciation, William (Bill) and Valerie Reviewed on: 7th September 2026

Reply from Hinckley & Rugby Building Society Hi William, Thank you, Bill and Valerie, for taking the time to write such a thoughtful and heartfelt review. It means a great deal to us to hear that, during what must have been a significant move for your family, our team was able to make the mortgage process feel straightforward, supportive and personal. We’re especially pleased that our communication, reliability and common-sense approach helped take some of the stress out of the process. It’s wonderful to know that you’ll soon be taking entry to your new home in Strathpeffer, and we’re delighted that you chose Hinckley & Rugby to be part of your journey. Your kind words about the team mean so much, and we’ll make sure they are shared with everyone involved. Thank you too for your recommendation — we’re incredibly grateful for your trust and support, and we wish you both and your family every happiness in your new home. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

Handled a slightly complex issue politely and profes...

Handled a slightly complex issue politely and professionally Reviewed on: 4th September 2026

Reply from Hinckley & Rugby Building Society Hi Shona, Thank you for taking the time to leave us your feedback. We’re really pleased to hear that our team were able to help with your query and handled what was a slightly complex issue in a polite and professional way. We’re proud of the care our colleagues take when supporting our members, and we’ll be sure to share your kind comments with the team. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

Outstanding support

In December i lost my husband and Louise from H&R has been the person who has supported me regarding my mortgage. She has been outstanding and so helpful that i don't think during this difficult time i would have managed regarding my home and the mortgage. She called me very regularly and her support and encouraging words have been incredable and knowing that she is only on the end of the phone has meant more than any family member calling to check in. She is a credit to the company and a very outstanding and warm human who was very understanding and interested in us as a family and empathic to our grief. Reviewed on: 3rd September 2026

Reply from Hinckley & Rugby Building Society Hi Ravinder, Thank you so much for sharing this incredibly heartfelt feedback. We’re truly sorry for your loss, and we’re so pleased to hear that Louise was able to provide you with the care, understanding and support you needed during such a difficult time. It means a great deal to hear that Louise’s regular calls, encouragement and reassurance helped you feel supported and gave you confidence when dealing with your mortgage and your home. We’ll make sure your wonderful comments are shared with Louise – we know they will mean a great deal to her. Providing a personal and caring service to our members, particularly when they are going through challenging times, is something we feel very strongly about. Thank you for taking the time to recognise Louise and the difference she has made to you and your family. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

Really helpful advice and understanding from Anne-Ma...

Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with. Reviewed on: 19th August 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for your kind feedback. We’re really pleased to hear that Anne-Marie was able to provide helpful advice and understanding, and that she dealt with your issue in such a professional way. We’ll be sure to pass your lovely comments on to her and the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

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