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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (474 reviews)

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4.74

Based on 474 reviews, last reviewed 19th Aug 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really helpful advice and understanding from Anne-Ma... Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with. Reviewed on: 19th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (474)

Katherine Lu offered great service when undertaking...

Katherine Lu offered great service when undertaking a product transfer - prompt and efficient service Reviewed on: 30th April 2026

Reply from Hinckley & Rugby Building Society Hi Jayne. Thank you for taking the time to share your feedback. We’re delighted to hear that Katherine provided you with prompt and efficient service while supporting you with your product transfer. We’ll be sure to pass your kind comments on to her. Thank you again for choosing us and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Emma was really helpful when i set my online up tal...

Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

A customer service team like no other.

The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly and are proactive and very helpful. It is a pleasure dealing with Hinckley & Rugby. Reviewed on: 17th April 2026

I am really really happy with the process, I was mad...

I am really really happy with the process, I was made to feel like a person, this company is quick efficient and excellent. And have done an amazing job. I would definitely recommend them . Reviewed on: 17th April 2026

Very impressive personal service

I am always impressed with the personal service H&R provides; the phone is answered by a real person who goes out of their way to answer all queries. So rare and refreshing in these days of AI. Yesterday it was Eloise who was so helpful and professional. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear how much you value our personal service and that Eloise was so helpful and professional in supporting you. We’ll be sure to pass on your kind comments to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Excellente lender

Excellente service. Great lender Reviewed on: 16th April 2026

Excellent Service

I called regarding my mortgage renewal, I spoke with Lily who spoke lovely and clear, she gave me what information she could and then took the time to seek the further information I needed. Whilst on hold, I thought of another question, Lily again went to find this information. She responded by putting me through to Katherine, who again spoke clearly and was able to provide me with further information. It was great to speak with people who are UK based and have the knowledge to help. I feel a lot calmer after my call today regarding my mortgage renewal. Both Lily and Katherine are a credit to your company! Reviewed on: 15th April 2026

Very good

They were very good and helpful when I swapped my mortgage provider Reviewed on: 15th April 2026

The offset mortgage we hold helps us manage our surp...

The offset mortgage we hold helps us manage our surplus savings at a good rate. It’s flexibility is essential in our money management. Reviewed on: 15th April 2026

The society did exactly what they said they would an...

The society did exactly what they said they would and have done so ever since Reviewed on: 14th April 2026

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