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Susan M

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Very impressive personal service

I am always impressed with the personal service H&R provides; the phone is answered by a real person who goes out of their way to answer all queries. So rare and refreshing in these days of AI. Yesterday it was Eloise who was so helpful and professional. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear how much you value our personal service and that Eloise was so helpful and professional in supporting you. We’ll be sure to pass on your kind comments to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

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