Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (428 reviews)

View other Hinckley & Rugby Building Society products

4.65

Based on 428 reviews, last reviewed 2nd Apr 2026

230% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Friendly staff. Friendly staff. attentive and helpful Reviewed on: 2nd April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (428)

excellent service for my first case

excellent service for my first case Reviewed on: 17th November 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re delighted to hear that you received excellent service on your first case. It’s great to know your experience started off so positively. If you need any further support, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

Smooth process from start of application to finish

Smooth process from start of application to finish Reviewed on: 5th November 2025

Reply from Hinckley & Rugby Building Society Hi Julie, I am pleased to hear that your mortgage application process was smooth from start to finish. We really value and appreciate your feedback and thank you for taking the time to provide this to us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you again and our best wishes to you! Response date: 6th November 2025

When my partner got arrested as couldn't return to t...

When my partner got arrested as couldn't return to the joint property the people I spoke to were absolutely amazing. With me every step of the way and so reassuring. Reviewed on: 30th October 2025

Reply from Hinckley & Rugby Building Society Hello Sarah Thanks for taking the time to pass on your feedback about the service you received from our team. I am very pleased to hear that they were able to assist you at a difficult time, and offer you the reassurance you needed. Please do not hesitate to contact us should need any further assistance and if you’d like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you again and our best wishes to you! Response date: 3rd November 2025

I owe them for giving us a chance to get...

I owe them for giving us a chance to get on the ladder Reviewed on: 24th October 2025

Reply from Hinckley & Rugby Building Society Hi Amy, I am so pleased to hear we were able to support you with taking your first steps onto the property ladder! I hope you are happy with your new property and that everything continues as you envisaged. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you for taking the time to share your feedback. Response date: 30th October 2025

Popped in to make a withdraw.

Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready to meet customers at the counter. I have to say that it was the most pleasant experience I've had in a financial establishment! Reviewed on: 15th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your visit was such a pleasant experience, especially first thing in the morning as it can really set the mood for the day can’t it! That kind of personal service is something we’re truly proud of and your comments are a joy to read. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 16th October 2025

Danielle Painter has been extremely helpful and pati...

Danielle Painter has been extremely helpful and patient with me :) Reviewed on: 14th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review Darren! We’re happy to hear that Danielle has been so helpful and patient throughout your mortgage journey, she’ll be delighted to know her support made a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to supporting you in the future and thank you for choosing the Society for your mortgage. Response date: 16th October 2025

Excellent service

Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback. We're really happy to hear that everything went smoothly with your mortgage application. Providing excellent service and making the process as stress-free as possible is exactly what we aim for. If there's anything else we can help with, please don’t hesitate to get in touch, our team would be happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for choosing the Society for your mortgage. Response date: 15th October 2025

It was good.

It was good. Very helpful and informative about how to go forward as a first time buyer, we couldn’t have made it without the help of H&R building society. Many many thanks. Reviewed on: 3rd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We’re so pleased to hear that your experience as a first-time buyer was a positive one, and that our team was able to offer the helpful and informative support you needed. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Many thanks again for choosing the Society for your mortgage — and congratulations on taking that exciting first step onto the property ladder! Response date: 6th October 2025

Jeanette and her team are excellent

Jeanette and her team are always friendly helpful and totally professional. I have banked with Hinckley and Rigby for 38 years and have always been extremely satisfied with the excellent service I have received. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you so much for your kind words - we’re absolutely delighted to hear that Jeanette and the team in Rugby continue to provide such friendly, helpful, and professional service. Being with Hinckley & Rugby for 38 years speaks volumes, and we’re truly grateful for your continued trust and loyalty over the years. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for sharing your experience and your loyalty — it means a great deal to us. Response date: 3rd October 2025

Response

Very fast response easy to work with Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Joel It’s great to hear you were happy with the speed of your application and that you find our team easy to work with. Thank you for choosing Hinckley & Rugby, we look forward to helping you in the future. Response date: 19th September 2025

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Dudley Building Society 4.45 from 142 reviews
Mortgages
from Marsden Building Society 4.65 from 134 reviews
Mortgages
from Bath Building Society 4.82 from 390 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.86 from 1690 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub