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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.62 (405 reviews)

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4.62

Based on 405 reviews, last reviewed 17th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very friendly, dealt with everything easily. Very friendly, dealt with everything easily. No waiting on hold. Personable and efficient. Reviewed on: 17th March 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (405)

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 10th November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster. Reviewed on: 1st October 2020

Reply from Hinckley & Rugby Building Society Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular. Response date: 12th October 2020

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame Reviewed on: 1st October 2020

A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed My only regret is that I did not come across Hinckley & Rugby many years earlier Reviewed on: 13th August 2020

Excellent service

Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way. Reviewed on: 26th July 2020

contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired. Reviewed on: 22nd July 2020

Mortgage support

Helpful staff and always prompt in responding Reviewed on: 1st July 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020

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