Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (466 reviews)

View other Hinckley & Rugby Building Society products

4.71

Based on 466 reviews, last reviewed 15th Jul 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

A human touch in this age !!! Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch wit... Read more Reviewed on: 15th July 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (466)

Decades of first class service.

We have been with H&R for over 20 years and are very pleased with the service we have received throughout. Would definitely recommend, old fashioned personal service beats the new call centres! Reviewed on: 2nd November 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 3rd November 2021

Excellent lenders that provide due diligence with a personal touch

The lending experience was really straightforward. The original provision of evidence for the initial loan was quite difficult but that is true of all mortgages. Re-mortgaging to a new rate was an absolute breeze. Reviewed on: 28th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 29th October 2021

Hideous experience - avoid at all costs

We were initially given an offer for more money than we needed, which gave us hope and the confidence to forge ahead with plans. However, an Offer In Principle from H&R is clearly not worth the paper it is written on. After several months of financial interrogation due to being self employed, this building society took our fees and then promptly turned around a few days later and rejected our application due predominantly to self employment. We appealed, successfully at first, only to then be rejected again because of Japanese Knotweed being 150m away from the house. In spite of H&R stating that they follow the opinion of surveyors in cases of JK, they were not prepared to even consider this case - even though the vendor had a £4000 treatment plan in place with a guarantee for 10 years. This was not good enough for H&R, and our dreams are now in tatters. We had everything planned - school places, jobs - and for whatever reason this building society decided that we didn’t fit the bill. This is yet another case of discrimination against the hard working self-employed. Communication has been terrible - in fact almost non existent - and when we queried the length of time the processes were taking, we were simply fobbed off. We have finally been given a partial refund - after a fight - yet we fail to see how they can justify keeping the “non refundable arrangement fee” - when they have not in fact arranged anything. We would appreciate some genuine feedback from H&R regarding why they have felt it acceptable to treat us this way. Reviewed on: 21st October 2021

Reply from Hinckley & Rugby Building Society We are very sorry that you were unhappy with the service provided. We will be in touch with you shortly and hope that we will be able to provide more context around the processing of your application, and answer any questions you may have. Response date: 22nd October 2021

Very professional

Great communication Fast response Highly recommended Reviewed on: 16th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience Response date: 18th October 2021

great service provided

Very professional organisation that provides a fantastic personal touch. Constantly providing us with updates via emails and phone calls. Reviewed on: 14th October 2021

Professional

Regular contact and updates. Contacted and kept up to date via phone calls and we emails. Reviewed on: 13th October 2021

Good product but painfully slow application process

The product offered is a good one but getting through the application process too so Kong and was overly detailed and frustrating at times. Reviewed on: 5th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re sorry to hear about your experience and will pass your comments on to the team. Please rest assured we are always striving to provide a high level of service so your comments will be helpful to improve the level of service we provide. Response date: 6th October 2021

First class experience

Thank you for making this re-mortgage an easy and straightforward experience. Helpful from start to finish. Reviewed on: 5th October 2021

Incompetent

Slow, uncommunicative, incompetent. Worst mortgage experience I have ever had quite simply. What should have been a straightforward mortgage took many months, a JBSP mortgage was simpler. Reviewed on: 4th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 11th October 2021

Excellent service, H&R should be a household name

I have been really impressed on the mortgage we have just secured. We have bought an unusual house that mainstream lenders would not touch. However H&R were pragmatic all the way through and kept us informed of progress. My only bone of contention was an issue related to the survey which was out of H&Rs hands. They took ownership for fixing the issue and we got the result we wanted. I would recommend to all. Reviewed on: 3rd October 2021

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Newbury Building Society 4.86 from 1401 reviews
Mortgage
from Kensington Mortgages 3.43 from 4 reviews
Mortgage
from The Mortgage Branch 0.00 from 0 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2112 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub