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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.57

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Snail pace incompetence.

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to prove that you really don’t need a loan because you have so much money to cover any possible default. The solicitors they use are a joke. I new more about conveyancing than them from previous house purchases. They must be trainees reading from a script. If you asked a question, they had to call you back with the answer. Every call required a 2 minute series of ‘security’ questions before you could have a conversation. The best form we received to fill in was ‘did we have any connections to Persons of Political Influence’. Such a judgemental question and what on earth has it to do with a simple domestic mortgage? Reviewed on: 12th February 2020

Polite and helpful staff

Polite and helpful staff. Downside was a ‘tick box’ system that required documentation that was unnecessary. Reviewed on: 12th February 2020

Very slow service and absurd valuations

The valuations that we received were unrealistically low, necessitating an additional mortgage simply to remortgage. It seems you cannot challenge this which spoilt the whole experience Reviewed on: 11th February 2020

What a building society should be

Fast efficient and nothing was a problem. Very professional and as an Investment Banker, I was impressed with everything. Fantastic can do attitude Reviewed on: 21st January 2020

Mortgage experience

Our mortgage was complex. H&R were able to take our situation into account and offer us a sensible solution. Although the offer paperwork took a little time to come through, the team at H&R were amazing just before Xmas trying to get everything sorted so we could exchange. I wouldn’t hesitate to recommend them. Reviewed on: 16th January 2020

Excellent service

Every one I spoke to was very professional and friendly. Reviewed on: 13th November 2019

Simplified

As my title review states,saw a house, 10 weeks later moved in !! HRBS were brilliant, efficient, communicative and have helped me move into a wonderful home. Reviewed on: 2nd October 2019

Wick and efficient

Once all the paperwork was done, the completion was very quick Reviewed on: 21st September 2019

Great service and products

Everything was well managed with time expectations set. Reviewed on: 19th September 2019

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