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Review of the Hinckley & Rugby Building Society, Mortgages:

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A human touch in this age !!!

Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch with. Was given the information I wanted and in a clear manner. Definitely sticking with HRBS for my mortgage Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your experience. We're delighted to hear that you were able to speak with a member of our team and that you found the service helpful, clear and informative. Providing a personal service and taking the time to understand our members' needs is something we pride ourselves on, so it's wonderful to know this made a positive difference. We're also pleased to hear that you value the support you've received and that you’ll be continuing your mortgage journey with HRBS. Thank you for choosing us and for your continued trust. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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