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Hinckley & Rugby Building Society: Mortgages reviews

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4.57
Based on 391 reviews, last reviewed 12th Dec 2025
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Latest highest rating:

5

Phenomenal completion team! I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really w... Read more Reviewed on: 12th December 2025
Hannah Matthews's avatar
Hannah Matthews

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024
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Brendan
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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (391)

A friendly customer orientated buildig society

5
From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed My only regret is that I did not come across Hinckley & Rugby many years earlier Reviewed on: 13th August 2020
H&R Member Feedback's avatar
H&R Member Feedback

Excellent service

5
Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way. Reviewed on: 26th July 2020
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H&R Member Feedback

contact system

2
yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired. Reviewed on: 22nd July 2020
Phil Follows's avatar
Phil Follows

Mortgage support

5
Helpful staff and always prompt in responding Reviewed on: 1st July 2020
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H&R Member Feedback

Making contact really diffult

1
Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020
Andrea's avatar
Andrea

Communication could be better

2
The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020
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H&R Member Feedback

Very good

5
Happy and pleased with the transaction Reviewed on: 2nd June 2020
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H&R Member Feedback

Very efficient

5
Our experience in the application process, and through to completion was a very good one! Even though the extreme circumstances of covid19 the team all worked well to help us compete. Thank you to all. David Dodd Reviewed on: 19th May 2020
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H&R Member Feedback

H&R

5
Excellent service from start of process to completion Reviewed on: 21st April 2020
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H&R Member Feedback

Top class product for retirees.

5
Short term interest only mortgage for retirees. Later life mortgage was perfect while we decided the right time to sell our holiday home. Not many options around at reasonable a rate. Excellent products Reviewed on: 31st March 2020
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