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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.57

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired. Reviewed on: 22nd July 2020

Mortgage support

Helpful staff and always prompt in responding Reviewed on: 1st July 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020

Very good

Happy and pleased with the transaction Reviewed on: 2nd June 2020

Very efficient

Our experience in the application process, and through to completion was a very good one! Even though the extreme circumstances of covid19 the team all worked well to help us compete. Thank you to all. David Dodd Reviewed on: 19th May 2020

H&R

Excellent service from start of process to completion Reviewed on: 21st April 2020

Top class product for retirees.

Short term interest only mortgage for retirees. Later life mortgage was perfect while we decided the right time to sell our holiday home. Not many options around at reasonable a rate. Excellent products Reviewed on: 31st March 2020

Poor experience overall

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few weeks; and issues with release of funds the afternoon before completion. My most positive interaction has come since actually completing on the mortgage. Reviewed on: 25th March 2020

Mortgage application

From start to finish the process has been very pleasant and professional experience Reviewed on: 3rd March 2020

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