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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

H&R

Excellent service from start of process to completion Reviewed on: 21st April 2020

Top class product for retirees.

Short term interest only mortgage for retirees. Later life mortgage was perfect while we decided the right time to sell our holiday home. Not many options around at reasonable a rate. Excellent products Reviewed on: 31st March 2020

Poor experience overall

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few weeks; and issues with release of funds the afternoon before completion. My most positive interaction has come since actually completing on the mortgage. Reviewed on: 25th March 2020

Mortgage application

From start to finish the process has been very pleasant and professional experience Reviewed on: 3rd March 2020

Snail pace incompetence.

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to prove that you really don’t need a loan because you have so much money to cover any possible default. The solicitors they use are a joke. I new more about conveyancing than them from previous house purchases. They must be trainees reading from a script. If you asked a question, they had to call you back with the answer. Every call required a 2 minute series of ‘security’ questions before you could have a conversation. The best form we received to fill in was ‘did we have any connections to Persons of Political Influence’. Such a judgemental question and what on earth has it to do with a simple domestic mortgage? Reviewed on: 12th February 2020

Polite and helpful staff

Polite and helpful staff. Downside was a ‘tick box’ system that required documentation that was unnecessary. Reviewed on: 12th February 2020

Very slow service and absurd valuations

The valuations that we received were unrealistically low, necessitating an additional mortgage simply to remortgage. It seems you cannot challenge this which spoilt the whole experience Reviewed on: 11th February 2020

What a building society should be

Fast efficient and nothing was a problem. Very professional and as an Investment Banker, I was impressed with everything. Fantastic can do attitude Reviewed on: 21st January 2020

Mortgage experience

Our mortgage was complex. H&R were able to take our situation into account and offer us a sensible solution. Although the offer paperwork took a little time to come through, the team at H&R were amazing just before Xmas trying to get everything sorted so we could exchange. I wouldn’t hesitate to recommend them. Reviewed on: 16th January 2020

Excellent service

Every one I spoke to was very professional and friendly. Reviewed on: 13th November 2019

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