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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Efficiency

Very prompt, quick and efficient service; very friendly staff. Reviewed on: 31st March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, its great to hear you found the service quick and efficient. We will share the feedback back to the mortgage department who will be please you found them friendly. Response date: 1st April 2021

Re-Morgage

So far really easy and efficient to deal with Reviewed on: 30th March 2021

Reply from Hinckley & Rugby Building Society Thank you for providing feedback, it’s great to hear you have found the Society easy to deal with. We will make sure to pass this on to the mortgage department. Response date: 31st March 2021

Very comprehensive and excellent service

It took longer than what I have expected Reviewed on: 26th March 2021

Reply from Hinckley & Rugby Building Society Thank you for providing us with feedback on your recent experience, its great to hear the service you received was excellent. We shall pass this onto our mortgage department. Response date: 29th March 2021

MORTGAGE REVIEW

Covid experience made it a totally different application. Reviewed on: 12th March 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide the Society with feedback, we are glad you enjoyed the overall experience. If you would like the Society to contact you to discuss how the application was different please email your contact details to [email protected] with your contact information. Response date: 16th March 2021

Very slow!

I’ve never known a slower purchase. Too many hoops to jump through despite the amount of detailed information we provided! Not open to using smaller but specialist solicitors. Shocking valuation, a second opinion should have been taken! The only overriding factor was the underwriter who took a view. Reviewed on: 2nd March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re really sorry that your experience was not more positive although we’re glad that our underwriter exercised individual judgement with your application – this is what sets us apart from many larger lenders. We’d love to investigate the circumstances behind the slow progress and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 2nd March 2021

Hassle free, all good

Great Comms, seemed like an auto process! Reviewed on: 28th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 1st March 2021

Friendly, helpful and considerate

Throughout the process HRBS have helpful, responsive and prepared to ‘go the extra mile’ to make sure that everything has been as stress free as possible. We would like to express our thanks to all the team. Reviewed on: 25th February 2021

Long winded and frustrating

3 to 4 underwriters all asking for the same info time after time Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We are sorry that you were unhappy with this aspect of your application. We’ve tried to call you twice to discuss the complexities bespoke to your circumstances which necessitated the involvement of several of our underwriters at a late stage but haven’t been able to get through to you. If you’d like to email [email protected] then we’d be happy to talk you through our processes and timelines. Response date: 1st March 2021

Poor service

This company were so inefficient. They came back again and again with questions. And just at the last minute before completing, they came back with more questions. They are overly particular. Would not choose again Reviewed on: 12th February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We’re really sorry you feel this way. We’d love to investigate the circumstances and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 15th February 2021

Absolutely useless

We are doing a selfbuidl and applied via Buildbase in August last year, full application went in in October, after two months of not hearing anything we changed, seems you your systems 'lost it' so resubmitted at start of December, after some week so questions, we replied in two days, another wait. More question (which you had already has answers to). Warned we would lose the builder (due to start on site on 15th March) if you didn't give us an answer. More waiting. Warned last possible deadline was today. Get email at 4:30 saying 'underwriter still has a couple of questions but I;m on holiday nest week so I'll tell you what they are when I get back. Call with our builder and he confirmed he cannot wait any longer. What is your official complaints procedure. Reviewed on: 5th February 2021

Reply from Hinckley & Rugby Building Society We’re very sorry that your experience was so poor. Thanks for giving us the opportunity to turn this around, we understand that you’re back on track now, and all is well. We look forward to hopefully keeping you as customers for a very long time! Response date: 12th February 2021

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