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James Crowter

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Absolutely useless

We are doing a selfbuidl and applied via Buildbase in August last year, full application went in in October, after two months of not hearing anything we changed, seems you your systems 'lost it' so resubmitted at start of December, after some week so questions, we replied in two days, another wait. More question (which you had already has answers to). Warned we would lose the builder (due to start on site on 15th March) if you didn't give us an answer. More waiting. Warned last possible deadline was today. Get email at 4:30 saying 'underwriter still has a couple of questions but I;m on holiday nest week so I'll tell you what they are when I get back. Call with our builder and he confirmed he cannot wait any longer. What is your official complaints procedure. Reviewed on: 5th February 2021

Reply from Hinckley & Rugby Building Society We’re very sorry that your experience was so poor. Thanks for giving us the opportunity to turn this around, we understand that you’re back on track now, and all is well. We look forward to hopefully keeping you as customers for a very long time! Response date: 12th February 2021

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