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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Never Again!

After months of what felt like going around in circles and being asked for the same info multiple times, we finally got there. Sarah was great, but I’ve never experienced such scrutiny for such a small unregulated mortgage where affordability, experience as a landlord and excellent credit rating were applicable. It felt like every other day another document was required instead of simply requesting what was needed in one request. We ended up sending over 70 individual documents in the end. I was even asked to confirm via email that I understood the contents of a document I had already signed to say I understood the contents! As the title says - never and I mean never again. Steer well clear if you want to keep your sanity and blood pressure down. Reviewed on: 25th January 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We’re really sorry you feel this way. We’d love to investigate the circumstances and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 27th January 2021

excellent service provided by staff at Castle Street office.

Good service and very efficient. Reviewed on: 20th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 21st January 2021

Excellent !!

Simple brilliant , can’t express words very prompt response.. nothing less than 5 star.. would highly recommend.. Reviewed on: 18th January 2021

Self Build Mortgage - More Straightforward than expected

I had heard a few horror stories when researching self-build mortgages so have been pleasantly surprised with the ease of arranging and completing such a mortgage with HRBS. Reviewed on: 24th December 2020

Working with you.

A very difficult episode in my life in my later years was made a little more secure with the professional services of HRBS. Reviewed on: 23rd December 2020

Fine, so many questions though!!

Took a while but all sorted now. Reviewed on: 23rd December 2020

Competitive products with professional services

In the midst of the pandemic, the staff from Hinckley & Rugby Building Society me throughout the mortgage application process to completion. Staff are always approachable and yet professional with a deep knowledge of their products. The communication has always been there and as I have experience with other mortgage companies as well. I would highly recommend Hinckley & Rugby to anyone. I would like to give then a shout out here as my token of appreciation. Regards, Edmund from East London Reviewed on: 11th December 2020

Efficient service during difficult circumstances

In what has been a stressful year HRBS were excellent in assisting myself and fiancé in obtaining a mortgage. We previously lost out on another property and the HRBS were very understanding and efficient when we found another property. Thank you once again. Reviewed on: 1st December 2020

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

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