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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Working with you.

A very difficult episode in my life in my later years was made a little more secure with the professional services of HRBS. Reviewed on: 23rd December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 4th January 2021

Fine, so many questions though!!

Took a while but all sorted now. Reviewed on: 23rd December 2020

Competitive products with professional services

In the midst of the pandemic, the staff from Hinckley & Rugby Building Society me throughout the mortgage application process to completion. Staff are always approachable and yet professional with a deep knowledge of their products. The communication has always been there and as I have experience with other mortgage companies as well. I would highly recommend Hinckley & Rugby to anyone. I would like to give then a shout out here as my token of appreciation. Regards, Edmund from East London Reviewed on: 11th December 2020

Efficient service during difficult circumstances

In what has been a stressful year HRBS were excellent in assisting myself and fiancé in obtaining a mortgage. We previously lost out on another property and the HRBS were very understanding and efficient when we found another property. Thank you once again. Reviewed on: 1st December 2020

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster. Reviewed on: 1st October 2020

Reply from Hinckley & Rugby Building Society Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular. Response date: 12th October 2020

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame Reviewed on: 1st October 2020

A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed My only regret is that I did not come across Hinckley & Rugby many years earlier Reviewed on: 13th August 2020

Excellent service

Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way. Reviewed on: 26th July 2020

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