Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (382 reviews)

View other Hinckley & Rugby Building Society products

4.55

Based on 382 reviews, last reviewed 10th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Excellent service Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Verified source

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (382)

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame Reviewed on: 1st October 2020

A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed My only regret is that I did not come across Hinckley & Rugby many years earlier Reviewed on: 13th August 2020

Excellent service

Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way. Reviewed on: 26th July 2020

contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired. Reviewed on: 22nd July 2020

Mortgage support

Helpful staff and always prompt in responding Reviewed on: 1st July 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020

Very good

Happy and pleased with the transaction Reviewed on: 2nd June 2020

Very efficient

Our experience in the application process, and through to completion was a very good one! Even though the extreme circumstances of covid19 the team all worked well to help us compete. Thank you to all. David Dodd Reviewed on: 19th May 2020

H&R

Excellent service from start of process to completion Reviewed on: 21st April 2020

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Morgtages
from Platform 1.16 from 56 reviews
Fixed Rate Mortgage
from Newcastle Building Society 4.45 from 7 reviews
Mortgage
from Santander 2.53 from 177 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 1482 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub