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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.62 (405 reviews)

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4.62

Based on 405 reviews, last reviewed 17th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very friendly, dealt with everything easily. Very friendly, dealt with everything easily. No waiting on hold. Personable and efficient. Reviewed on: 17th March 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (405)

Slow process - got there in the end!

The whole process was slow and time consuming probably due to Covid and the amount of information requested and the level of detail required. Got there in the end though, so thank you HRBS! Reviewed on: 14th April 2021

Complicated and lengthy

Not clear at the beginning everything that is needed so created delays, solicitor sends information but not always acknowledged or misplaced/ ignored. Reviewed on: 3rd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback and for allowing us to discuss your comments with you in more detail. As discussed, we are following up some of your specific points and will be in contact again. Your feedback is really valuable to us and allows us to continue refining our service. Response date: 15th April 2021

Efficiency

Very prompt, quick and efficient service; very friendly staff. Reviewed on: 31st March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, its great to hear you found the service quick and efficient. We will share the feedback back to the mortgage department who will be please you found them friendly. Response date: 1st April 2021

Re-Morgage

So far really easy and efficient to deal with Reviewed on: 30th March 2021

Reply from Hinckley & Rugby Building Society Thank you for providing feedback, it’s great to hear you have found the Society easy to deal with. We will make sure to pass this on to the mortgage department. Response date: 31st March 2021

Very comprehensive and excellent service

It took longer than what I have expected Reviewed on: 26th March 2021

Reply from Hinckley & Rugby Building Society Thank you for providing us with feedback on your recent experience, its great to hear the service you received was excellent. We shall pass this onto our mortgage department. Response date: 29th March 2021

MORTGAGE REVIEW

Covid experience made it a totally different application. Reviewed on: 12th March 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide the Society with feedback, we are glad you enjoyed the overall experience. If you would like the Society to contact you to discuss how the application was different please email your contact details to [email protected] with your contact information. Response date: 16th March 2021

Very slow!

I’ve never known a slower purchase. Too many hoops to jump through despite the amount of detailed information we provided! Not open to using smaller but specialist solicitors. Shocking valuation, a second opinion should have been taken! The only overriding factor was the underwriter who took a view. Reviewed on: 2nd March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re really sorry that your experience was not more positive although we’re glad that our underwriter exercised individual judgement with your application – this is what sets us apart from many larger lenders. We’d love to investigate the circumstances behind the slow progress and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 2nd March 2021

Hassle free, all good

Great Comms, seemed like an auto process! Reviewed on: 28th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 1st March 2021

Friendly, helpful and considerate

Throughout the process HRBS have helpful, responsive and prepared to ‘go the extra mile’ to make sure that everything has been as stress free as possible. We would like to express our thanks to all the team. Reviewed on: 25th February 2021

Long winded and frustrating

3 to 4 underwriters all asking for the same info time after time Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We are sorry that you were unhappy with this aspect of your application. We’ve tried to call you twice to discuss the complexities bespoke to your circumstances which necessitated the involvement of several of our underwriters at a late stage but haven’t been able to get through to you. If you’d like to email [email protected] then we’d be happy to talk you through our processes and timelines. Response date: 1st March 2021

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