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Hinckley & Rugby Building Society: Mortgages reviews

View other Hinckley & Rugby Building Society products
4.71
Based on 466 reviews, last reviewed 15th Jul 2026
40% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
5%

Latest highest rating:

5

A human touch in this age !!! Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch wit... Read more Reviewed on: 15th July 2026
Fanny I's avatar
Fanny I

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026
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AG
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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (466)

I have always received great service

5
I am always happy with the service i recieve Reviewed on: 1st February 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd February 2022
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Hinckley & Rugby Building Society

Quick and easy

5
Very easy experience, user friendly secure app. Reviewed on: 31st January 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2022
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Hinckley & Rugby Building Society

Real world decisions by real human beings

5
From start to finish the HRBS have been thorough, friendly and personable. It always felt like someone was listening and we were never left feeling in the dark. Much as there are "High Street" lenders that offer arguably better rates, from experience, I would always prefer a slightly higher rate in exchange for this level of first class service. Reviewed on: 31st January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 1st February 2022
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Hinckley & Rugby Building Society

Good product but very slow

3
The mortgage product is a great fit for us but the process to get the re-mortgage was extremely slow taking over 5 months to complete. Reviewed on: 17th January 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2022
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Hinckley & Rugby Building Society

Very Helpful Staff

5
I always receive good service from this Company Reviewed on: 16th January 2022
RUSSELL's avatar
RUSSELL

I have always received great service

5
Ever since i applied for my mortgage with HRBS, I have always had good service and very helpful staff Reviewed on: 16th January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022
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Hinckley & Rugby Building Society

Dr Al

5
Amazing helpful and friendly and with professionalism Reviewed on: 14th January 2022
Dr Ali Nazemi's avatar
Dr Ali Nazemi

Dr Al

5
Great rates, professionalism and helpful Reviewed on: 14th January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022
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Hinckley & Rugby Building Society

i have no title

4
seemed to go smoothly, didn't incure any problems Reviewed on: 5th January 2022
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H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 6th January 2022
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Hinckley & Rugby Building Society

Good Product

4
Product is exactly what I wanted but initially slow to progress. Once this was recognised by the society things improved. In the end, due to solicitor delays, the mortgage offer was forthcoming in plenty of time. Reviewed on: 20th December 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st December 2021
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Hinckley & Rugby Building Society

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