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Hinckley & Rugby Building Society: Mortgages reviews

View other Hinckley & Rugby Building Society products
4.72
Based on 452 reviews, last reviewed 5th Jun 2026
336% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
5%

Latest highest rating:

5

got exactly the information and feedback i needed. got exactly the information and feedback i needed. Very friendly, efficient, and helpful. thanks Reviewed on: 5th June 2026
James G's avatar
James G

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026
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AG
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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (452)

Very Helpful Staff

5
I always receive good service from this Company Reviewed on: 16th January 2022
RUSSELL's avatar
RUSSELL

I have always received great service

5
Ever since i applied for my mortgage with HRBS, I have always had good service and very helpful staff Reviewed on: 16th January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022
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Hinckley & Rugby Building Society

Dr Al

5
Amazing helpful and friendly and with professionalism Reviewed on: 14th January 2022
Dr Ali Nazemi's avatar
Dr Ali Nazemi

Dr Al

5
Great rates, professionalism and helpful Reviewed on: 14th January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th January 2022
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Hinckley & Rugby Building Society

i have no title

4
seemed to go smoothly, didn't incure any problems Reviewed on: 5th January 2022
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 6th January 2022
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Hinckley & Rugby Building Society

Good Product

4
Product is exactly what I wanted but initially slow to progress. Once this was recognised by the society things improved. In the end, due to solicitor delays, the mortgage offer was forthcoming in plenty of time. Reviewed on: 20th December 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st December 2021
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Hinckley & Rugby Building Society

A reminder how great banking once was.

5
Having just moved into our lovely new house thanks to a mortgage from Hinckley & Rugby of course I’m going to be happy with the service. However beyond the result, what mattered to me during the process and let’s face it getting a mortgage is daunting, is I was reassured on numerous occasions that they were there to help. It was a really personal experience whereby I never felt that they were there to trip me up but support me. Very very friendly staff who were on my side. If your looking for a computer says no mortgage these aren’t your guys. If you are looking for real people to help and support you through the process then you are in the right place. Is it quick, no it isn’t but then when a business sees you as a person and not a number then that personal touch isn’t going be quick. Reviewed on: 16th December 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely comments. As a local lender, we are always striving to deliver competitive products, to ensure our customers have a wide range of products available to them. We’re pleased to hear that we were able to provide the right product for you and look forward to assisting you in the future. Response date: 17th December 2021
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Hinckley & Rugby Building Society

Friendly staff and good products

5
Received professional and satisfactory explanation via telephone from Karen Crudgington. Reviewed on: 9th December 2021
E Rotaru's avatar
E Rotaru
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 10th December 2021
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Hinckley & Rugby Building Society

JBSP Mortgage

5
I received my JBSP mortgage offer today. Very happy Reviewed on: 7th December 2021
A's avatar
A
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 8th December 2021
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Hinckley & Rugby Building Society

Mortgage

5
Great products and and excellent service Reviewed on: 2nd December 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 3rd December 2021
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Hinckley & Rugby Building Society

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