Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (382 reviews)

View other Hinckley & Rugby Building Society products

4.55

Based on 382 reviews, last reviewed 10th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Excellent service Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Verified source

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (382)

excellent service provided by staff at Castle Street office.

Good service and very efficient. Reviewed on: 20th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 21st January 2021

Excellent !!

Simple brilliant , can’t express words very prompt response.. nothing less than 5 star.. would highly recommend.. Reviewed on: 18th January 2021

Self Build Mortgage - More Straightforward than expected

I had heard a few horror stories when researching self-build mortgages so have been pleasantly surprised with the ease of arranging and completing such a mortgage with HRBS. Reviewed on: 24th December 2020

Working with you.

A very difficult episode in my life in my later years was made a little more secure with the professional services of HRBS. Reviewed on: 23rd December 2020

Fine, so many questions though!!

Took a while but all sorted now. Reviewed on: 23rd December 2020

Competitive products with professional services

In the midst of the pandemic, the staff from Hinckley & Rugby Building Society me throughout the mortgage application process to completion. Staff are always approachable and yet professional with a deep knowledge of their products. The communication has always been there and as I have experience with other mortgage companies as well. I would highly recommend Hinckley & Rugby to anyone. I would like to give then a shout out here as my token of appreciation. Regards, Edmund from East London Reviewed on: 11th December 2020

Efficient service during difficult circumstances

In what has been a stressful year HRBS were excellent in assisting myself and fiancé in obtaining a mortgage. We previously lost out on another property and the HRBS were very understanding and efficient when we found another property. Thank you once again. Reviewed on: 1st December 2020

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster. Reviewed on: 1st October 2020

Reply from Hinckley & Rugby Building Society Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular. Response date: 12th October 2020

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Ecology Building Society 4.86 from 99 reviews
Tracker Rate Mortgage
from TSB 1.50 from 2 reviews
Fixed Rate Mortgage
from NatWest 4.12 from 196 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 1484 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub