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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (466 reviews)

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4.71

Based on 466 reviews, last reviewed 15th Jul 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

A human touch in this age !!! Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch wit... Read more Reviewed on: 15th July 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (466)

Long process but got there at the end!!

Very happy to say my mortgage application was successful. Eventhough I had a mortgage advisor I was able to talk to the lender directly and this was very important to me as it gave an idea of how my case was progressing. The only criticism I have on this occasion is that It took too long process. Reviewed on: 25th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 28th March 2022

Approachable friendly lender

H&R have been instrumental in understanding my personal circumstances and providing lending to suit my needs. Reviewed on: 23rd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th March 2022

Great rate with great customer care

I have to say that I was not expecting to have a such a low rate and such a great customer service care Reviewed on: 22nd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd March 2022

Excellent company.

We've had our mortgage with HRBS for 4 years now. Excellent rates, good service and straightforward renewal process. Reviewed on: 22nd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd March 2022

Friendly and never felt like 'just a customer'

I have just redeemed my mortgage, which is a happy event. But I am sorry to be leaving HRBS. I have been a borrower for some 15 plus years now and every time I have contacted you staff have been kind, friendly and understanding. And I have had no problems at all with the actual service I have received. Reviewed on: 11th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th March 2022

Overall, a overcomplicated and drawn out process

Firstly, Jessica was very helpful and lovely. Her communication was very good, and she was prompt at replying and sorting out issues. She was very polite and professional on the phone and in her emails, and I am confident she did her very best at sorting this application. However, the application process was incredibly slow. My building was finished in November 2021, and I started this process in April 2021. We discovered there was a lot of things that we hadn't been asked for originally which led to significant delays and stressful emails from all parties involved. We were repeatedly asked for documents we had sent, and we were unaware our solicitor couldn't be a part of the panel until much later. This led to the use of LDJ solicitors. The person on our case was extremely slow and lacked communication with us, my solicitor and the society. There were numerous mistakes made on the documents and they had to be redone causing further delay. There were things we were not made aware of like the panel to begin with which may have influenced our decision with which solicitor we chose - this could have saved us time and money. We were unaware that there needed to be a different solicitor for the guarantor mortgage as this had not been communicated us, again not until much later. It seemed we had numerous people on the case but not a lot happening. What should have been completed before Christmas was drawn out to March and made the experience more stressful and complicated than it should have been. Once the solicitor on the LDJ panel was removed things seemed to happen more quickly. Reviewed on: 9th March 2022

Reply from Hinckley & Rugby Building Society We are very sorry to hear of your poor experience and would like the opportunity to discuss this with you. To do so we invite you to contact one of our Senior Mortgage Managers either by phone, 01455894083, or email, [email protected]. Response date: 15th March 2022

New Mortgage Product

I am coming to the end of my mortgage and contacted by the wonderful staff at Hinckley & Rugby regarding all products available. They are polite efficient and explained exactly how I could log and and view all their deals. I found the whole process stress free and explained in clear English. Delightful mortgage adviser, called Karen. Thank you for all your assistance F Butt Reviewed on: 7th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th March 2022

Very efficient

Quick and efficient remortgage process Reviewed on: 2nd March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd March 2022

Very accessible and user friendly

Simply simple and hassle free, although I was represented by an IFA, H&R communicated well and responded efficiently and in a timely manner, plus their mortgage products are first rate! Reviewed on: 1st March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2022

Changing the mortgage type was a quick and efficient process

The person who called us gave us clear but detailed information on the new products. The documentation was excellent and it was easy to choose the product from the list Reviewed on: 28th February 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2022

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