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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Very slow!

I’ve never known a slower purchase. Too many hoops to jump through despite the amount of detailed information we provided! Not open to using smaller but specialist solicitors. Shocking valuation, a second opinion should have been taken! The only overriding factor was the underwriter who took a view. Reviewed on: 2nd March 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re really sorry that your experience was not more positive although we’re glad that our underwriter exercised individual judgement with your application – this is what sets us apart from many larger lenders. We’d love to investigate the circumstances behind the slow progress and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 2nd March 2021

Hassle free, all good

Great Comms, seemed like an auto process! Reviewed on: 28th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 1st March 2021

Friendly, helpful and considerate

Throughout the process HRBS have helpful, responsive and prepared to ‘go the extra mile’ to make sure that everything has been as stress free as possible. We would like to express our thanks to all the team. Reviewed on: 25th February 2021

Long winded and frustrating

3 to 4 underwriters all asking for the same info time after time Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We are sorry that you were unhappy with this aspect of your application. We’ve tried to call you twice to discuss the complexities bespoke to your circumstances which necessitated the involvement of several of our underwriters at a late stage but haven’t been able to get through to you. If you’d like to email [email protected] then we’d be happy to talk you through our processes and timelines. Response date: 1st March 2021

Poor service

This company were so inefficient. They came back again and again with questions. And just at the last minute before completing, they came back with more questions. They are overly particular. Would not choose again Reviewed on: 12th February 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We’re really sorry you feel this way. We’d love to investigate the circumstances and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 15th February 2021

Absolutely useless

We are doing a selfbuidl and applied via Buildbase in August last year, full application went in in October, after two months of not hearing anything we changed, seems you your systems 'lost it' so resubmitted at start of December, after some week so questions, we replied in two days, another wait. More question (which you had already has answers to). Warned we would lose the builder (due to start on site on 15th March) if you didn't give us an answer. More waiting. Warned last possible deadline was today. Get email at 4:30 saying 'underwriter still has a couple of questions but I;m on holiday nest week so I'll tell you what they are when I get back. Call with our builder and he confirmed he cannot wait any longer. What is your official complaints procedure. Reviewed on: 5th February 2021

Reply from Hinckley & Rugby Building Society We’re very sorry that your experience was so poor. Thanks for giving us the opportunity to turn this around, we understand that you’re back on track now, and all is well. We look forward to hopefully keeping you as customers for a very long time! Response date: 12th February 2021

Never Again!

After months of what felt like going around in circles and being asked for the same info multiple times, we finally got there. Sarah was great, but I’ve never experienced such scrutiny for such a small unregulated mortgage where affordability, experience as a landlord and excellent credit rating were applicable. It felt like every other day another document was required instead of simply requesting what was needed in one request. We ended up sending over 70 individual documents in the end. I was even asked to confirm via email that I understood the contents of a document I had already signed to say I understood the contents! As the title says - never and I mean never again. Steer well clear if you want to keep your sanity and blood pressure down. Reviewed on: 25th January 2021

excellent service provided by staff at Castle Street office.

Good service and very efficient. Reviewed on: 20th January 2021

Excellent !!

Simple brilliant , can’t express words very prompt response.. nothing less than 5 star.. would highly recommend.. Reviewed on: 18th January 2021

Self Build Mortgage - More Straightforward than expected

I had heard a few horror stories when researching self-build mortgages so have been pleasantly surprised with the ease of arranging and completing such a mortgage with HRBS. Reviewed on: 24th December 2020

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