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Richard S

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Very difficult to deal with.

Very difficult to deal with. I’m an existing customer who has never missed a payment. I was treated like a new customer despite providing pension and savings of evidence if £600,000 and owning a house I sold for £465,000 against a £103,000 mortgage. My new house cost £362,000, Your employee thought it cost £650,000. Completely ignorant of my circumstances. I complained. You gave me a CHEQUE for £25. Uncashed! Very very poor Reviewed on: 16th September 2024

Reply from Hinckley & Rugby Building Society Hello Richard, Thank you for taking the time to pass on your comments about the service you received from the Society. We are very sorry to hear you have been left feeling disappointed with our understanding of your situation. Thank you for leaving us your contact details, someone from our team will be in touch to discuss this with you. Response date: 23rd September 2024

Review of the Hinckley & Rugby Building Society, Mortgages:

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Why are you asking irrelevant questions?

I think you haven’t bothered to read my previous mortgage submission to you, since I am an existing customer porting my existing mortgage and you don’t seem to know that. If you had you would know that I am retired and can’t offer a P60 or income statements. That’s why I was advised to use you in the first place. This has been made clear numerous times to Laura Thornton. Your first pension offer made it perfectly clear that I could port my current mortgage to my new house and ALL new details were supplied. Yet you are treating me as a new customer. You either want to retain me as an existing , fully paid up customer or you don’t, in which case I’ll discontinue your services. Please let me know which. Reviewed on: 22nd May 2024

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and providing us with this valuable feedback. We are very sorry that you are unhappy with the service you’ve received. A member of our Lending Team will be in contact with you to discuss your application, resolve the issues that you are experiencing and answer any questions you may have. Response date: 28th May 2024

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