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Mr Dairy Lee

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126

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All reviews (2)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Excellent customer service

Qualities listed below, you hardly get in “modern customer service” anymore. Good listening skills, empathy, patience, communicating at the pace of customer. Cheerful. Making the customer feel good about the experience. Well done Simone and Hinckley & Rugby. Reviewed on: 13th September 2024

Reply from Hinckley & Rugby Building Society Thank you for this wonderfully encouraging feedback about the service you received from Simone and the team. It’s fantastic to hear that’s how you were made to feel – long may it continue! We will absolutely share your comments with Simone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Review of the Hinckley & Rugby Building Society, Mortgages:

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Excellent customer care

Just spoken to Simone in “customer care.”excellent, extremely good communication skills, has a sense of humour, accurate in her responses, and showed much empathy towards myself the client. Reviewed on: 17th June 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your lovely feedback about the service you received from Simone. We agree it’s always encouraging to receive service from a human with a personality, we encourage our staff to be real and of course, also empathetic, so it’s great to hear that’s how Simone came across to you. We will happily share your comments with Simone directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

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