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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.57

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

experience and very helpful staff

experience and very helpful staff Reviewed on: 7th April 2025

Reply from Hinckley & Rugby Building Society Hi Claudia, Thank you for your comments regarding our mortgage team. We very much appreciate you taking the time and are very happy to hear we’ve been able to assist you and that you’ve found our staff helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Quick, quality and Friendly service

Quick, quality and Friendly service Reviewed on: 18th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback. Quick, quality and friendly are definitely all words we’re very happy to hear, I am so pleased to learn that has been your experience. Thank you for choosing the Society for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

My experience with Hinckley & Rugby during my first...

My experience with Hinckley & Rugby during my first home purchase in the UK was incredibly smooth and satisfying. They provided me with a unique opportunity by offering a mortgage, giving me the reassurance and security of owning my own home. I am beyond grateful for their support and cannot thank them enough for everything they have done for me. Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society Hello Maryam, It is really wonderful to hear we’ve been able to assist you in buying your first home in the UK, and, of course, that you were happy with the service you received from our team. We sincerely wish you every happiness in your home and our very best wishes for your future in the UK. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

Credibility

Hinckley & Rugby Building Society was thorough and it speaks to their credibility. Reviewed on: 19th February 2025

Reply from Hinckley & Rugby Building Society Hello Michael, Thanks for sharing your comments on the service you received from our mortgage team. It’s great to hear you found our service to be thorough, we believe it’s very important our customers have confidence in our knowledge and expertise. Please don’t hesitate to get in touch if we can be of any further assistance and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd March 2025

Hinckley and Rugby service has been excellent.

Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a deal with them. The only reason they don't have a 5-star right now is the interest rate—it's a bit high, relatively Reviewed on: 11th February 2025

Reply from Hinckley & Rugby Building Society Hello and thank you so much for providing this review about our mortgage products and services. It’s always music to our ears to hear our flexibility and the speed of processes have been well received by our members, and we have been able to find a suitable solution to meet your needs. As always, please do not hesitate to reach out to the team should you require any further assistance. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

It's easy and approchable,always receiving response...

It's easy and approchable,always receiving response very quickly Reviewed on: 20th December 2024

Reply from Hinckley & Rugby Building Society Hello Rajee, Thanks for your thoughts on the service you receive from our mortgage team – it’s great to hear you found them to be approachable and easy to deal with. Thank you for choosing the Society and we look forward to serving you in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Ought to be a good experience for engaging with Hinc...

Ought to be a good experience for engaging with Hinckley and Rugby Building Society Reviewed on: 9th December 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Irfan, I am hopeful you found your experience with HRBS positive. Should you need any further assistance please do not hesitate to get in touch with the team. Response date: 11th December 2024

Good customer service

Always helpful and can an always speak to an actual person which is fairly rare these days Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Matthew Thank you for taking the time to review our services. We too believe that access to actual people, who are able to help and support our members, is important. We will continue prioritising personal service to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

Good service and criteria around foreign nationals w...

Good service and criteria around foreign nationals was excellent. Case moved along at a good speed. Only downside was there were many questions asked after the case was submitted, some were relevant but I felt some questions were not necessary. Overall good experience and would definitely use you again for future cases. Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Joe, Thanks for your feedback, we’re very happy to hear you found our foreign nationals criteria helpful. We are always looking for ways to support the ever-evolving needs of borrowers, particularly those who can struggle to find a suitable solution for their more challenging requirements. Your feedback is hugely valuable and will be shared with our team, we appreciate you taking the time to pass this on. We look forward to hearing from you again in the future. Response date: 11th November 2024

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