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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.62 (405 reviews)

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4.62

Based on 405 reviews, last reviewed 17th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very friendly, dealt with everything easily. Very friendly, dealt with everything easily. No waiting on hold. Personable and efficient. Reviewed on: 17th March 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (405)

I owe them for giving us a chance to get...

I owe them for giving us a chance to get on the ladder Reviewed on: 24th October 2025

Reply from Hinckley & Rugby Building Society Hi Amy, I am so pleased to hear we were able to support you with taking your first steps onto the property ladder! I hope you are happy with your new property and that everything continues as you envisaged. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you for taking the time to share your feedback. Response date: 30th October 2025

Popped in to make a withdraw.

Popped in to make a withdraw. Staff were really welcoming and friendly. I was one of the first customers of the day, staff were prepared and ready to meet customers at the counter. I have to say that it was the most pleasant experience I've had in a financial establishment! Reviewed on: 15th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your visit was such a pleasant experience, especially first thing in the morning as it can really set the mood for the day can’t it! That kind of personal service is something we’re truly proud of and your comments are a joy to read. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 16th October 2025

Danielle Painter has been extremely helpful and pati...

Danielle Painter has been extremely helpful and patient with me :) Reviewed on: 14th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review Darren! We’re happy to hear that Danielle has been so helpful and patient throughout your mortgage journey, she’ll be delighted to know her support made a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to supporting you in the future and thank you for choosing the Society for your mortgage. Response date: 16th October 2025

Excellent service

Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback. We're really happy to hear that everything went smoothly with your mortgage application. Providing excellent service and making the process as stress-free as possible is exactly what we aim for. If there's anything else we can help with, please don’t hesitate to get in touch, our team would be happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for choosing the Society for your mortgage. Response date: 15th October 2025

It was good.

It was good. Very helpful and informative about how to go forward as a first time buyer, we couldn’t have made it without the help of H&R building society. Many many thanks. Reviewed on: 3rd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We’re so pleased to hear that your experience as a first-time buyer was a positive one, and that our team was able to offer the helpful and informative support you needed. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Many thanks again for choosing the Society for your mortgage — and congratulations on taking that exciting first step onto the property ladder! Response date: 6th October 2025

Jeanette and her team are excellent

Jeanette and her team are always friendly helpful and totally professional. I have banked with Hinckley and Rigby for 38 years and have always been extremely satisfied with the excellent service I have received. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you so much for your kind words - we’re absolutely delighted to hear that Jeanette and the team in Rugby continue to provide such friendly, helpful, and professional service. Being with Hinckley & Rugby for 38 years speaks volumes, and we’re truly grateful for your continued trust and loyalty over the years. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for sharing your experience and your loyalty — it means a great deal to us. Response date: 3rd October 2025

Response

Very fast response easy to work with Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Joel It’s great to hear you were happy with the speed of your application and that you find our team easy to work with. Thank you for choosing Hinckley & Rugby, we look forward to helping you in the future. Response date: 19th September 2025

Great to work with!

Have used Hinckley and Rugby for two mortgage applications now and throughout the whole process they are happy to pick up the phone and are always responsive. Both underwriters we have worked with Lauren & Becky have been excellent in working collaboratively with us in order to achieve the best outcome for our clients, our BDM Lisa is also Top Notch in helping move our deals along. As the administrator the only drawback I would say is all documents needing to be signed via a wet signature. Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Finley, Thank you so much for your kind words and for continuing to choose Hinckley & Rugby for your mortgage applications. It’s fantastic to hear that Lauren and Becky have provided such a collaborative and responsive service - we’ll be sure to pass on your lovely feedback to them. We're also delighted to hear that Lisa has been such a valuable support in progressing your cases - we agree, she really is top notch! We also really appreciate your constructive comment regarding wet signatures which will also be passed on. We wholeheartedly encourage all feedback which will ultimately help us to improve how we work with you and your clients. Thanks again for taking the time to share your experience — we truly value your partnership. Response date: 19th September 2025

RK review

early in the process but hopefull it will be good Reviewed on: 1st September 2025

Reply from Hinckley & Rugby Building Society Hello Rich, Thanks for popping on to provide us with your feedback and for choosing the Society for your mortgage. We hope all goes as planned with your application and we wish you all the very best with your new property! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

First class customer service. .

First class customer service and prompt attention. Reviewed on: 4th August 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback Geoff. We’re so pleased to hear you received first-class customer service and prompt attention. Our mortgage team will be delighted to know their support made such a positive impression. We truly appreciate you taking the time to share your experience. Please do not hesitate to reach out such you need any further assistance, and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

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