Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

View other Hinckley & Rugby Building Society products

4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (473)

The team went above and beyond to assist in a deed...

The team went above and beyond to assist in a deed of release process which was proving very stressful due to poor service from solicitors. Their help made all the difference to achieving the desired outcome in a timely manner. Reviewed on: 26th March 2026

Reply from Hinckley & Rugby Building Society Hi Diane, Thank you for taking the time to share your feedback. We’re delighted to hear that our team were able to support you through the process, especially during what sounds like a stressful experience. It’s great to know that their efforts made a real difference in helping you achieve the outcome you needed in a timely manner. We always strive to go above and beyond for our members, so your comments will mean a great deal to the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Re-mortgage

Trying to get more information about product maturities. The team have gave me all the information we need. Thank you Reviewed on: 25th March 2026

Reply from Hinckley & Rugby Building Society Hi Callum, Thank you for taking the time to share your feedback. We’re really pleased to hear that our team was able to provide you with all the information you needed regarding your product maturity. It’s great to know we were able to assist you. Your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Great Customer Service

Really great and helpful young man on my call this morning Reviewed on: 25th March 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our team polite and helpful. Providing a high level of service is very important to us, so it’s wonderful to know that our colleagues made such a positive impression. Your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Avoid if you can

I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging their feet over resolving it. Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with us has not met your expectations. We take your concerns seriously and would like the opportunity to resolve this for you. Unfortunately, as no contact details were provided, we're unable to reach out directly. However, if you'd like to discuss this further, please don’t hesitate to call us at 0800 434 6343. We value your feedback and are committed to ensuring we provide the best service possible. Response date: 25th March 2026

It's been fairly straightforward to arrange not much...

It's been fairly straightforward to arrange not much stress so that's why I gave the rating That's why i would recommend them Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Hi Paul. Thank you for your feedback! We're really pleased to hear that the process was straightforward and stress-free for you. It’s great to know you’d recommend us based on your positive experience — we always strive to make things as easy and seamless as possible for our members. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

polite friendly, helpful and sorted my issue whilst...

polite friendly, helpful and sorted my issue whilst on the phone Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Hi Maxine. Thank you for your feedback! We're so glad to hear that you had a positive experience with our team. It’s great to know that your issue was resolved quickly and efficiently while you were on the phone, with the polite and friendly support you deserve. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

excellent customer service

excellent customer service ( in contrast to an earlier call to a UK bank customer service which failed to deal with a simple enquiry, and struggled with language).Alice dealt with my log-in problem, and stayed on the line to check it was now working ok. A friendly, satisfactory call. Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Hi Brian. Thank you for your wonderful feedback! We’re so glad to hear that Alice was able to resolve your log-in issue and that she provided friendly and thorough support. We always strive to make sure our service stands out, and it’s great to know that you had a positive experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Fast, efficient, knowledgeable and friendly service

Fast, efficient, knowledgeable and friendly service Reviewed on: 23rd March 2026

Reply from Hinckley & Rugby Building Society Hi Jonathan. Thank you for your wonderful feedback! We’re thrilled to hear that you received fast, efficient, and friendly service, and that our team was able to provide the knowledge you needed. It's always our goal to make sure every interaction is smooth and positive. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Great call to sort out a Mortgage Redemption statement.

Great call to sort out a Mortgage Redemption statement. Jennifer was excellent and sorted it all superbly! No issues. Reviewed on: 23rd March 2026

Reply from Hinckley & Rugby Building Society Hi David. Thank you for your fantastic feedback! We're so glad to hear that Jennifer was able to assist you with your Mortgage Redemption statement and that everything was sorted out smoothly. It’s wonderful to know you had a hassle-free experience! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Got what I wanted and quickly

Phoned up and spoke to Lilly. I had a number of queries and she dealt with everything perfectly to an actionable conclusion Reviewed on: 23rd March 2026

Reply from Hinckley & Rugby Building Society Hi Steve. Thank you for your feedback! We're so pleased to hear that Lily was able to assist you with all your queries and resolve everything to your satisfaction. We always aim to provide clear and actionable support, so it’s great to know we hit the mark for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Skipton Building Society 4.38 from 19 reviews
Buy-to-let Mortgages
from ModaMortgages 0.00 from 0 reviews
Mortgages
from Mansfield Building Society 4.54 from 462 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub