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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Always been very quick to resolve my queries, makes...

Always been very quick to resolve my queries, makes all the difference not having to wait in call queues and have a person on the end of the call Reviewed on: 23rd March 2026

Reply from Hinckley & Rugby Building Society Hi Sanj. Thank you for your feedback! We're so glad to hear that we've been able to resolve your queries quickly and that you've appreciated speaking with a real person and not waiting in call queues. We always aim to make your experience as smooth and efficient as possible, so it’s great to know we’re meeting that goal. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Great staff but processes are antiquated & outdated.

Staff are really friendly and helpful but some of the prices are antiquated and outdated. I don't want to be given a cheque if I want to withdraw funds but don't have a pre registered bank account to transfer into. Reviewed on: 21st March 2026

Reply from Hinckley & Rugby Building Society Hi Lynne. Thank you for your feedback and 5* review! We’re so glad to hear that you find our staff friendly and helpful. We understand your concerns about one of our processes and your comment is certainly helpful. We’ll make sure it’s passed on for consideration. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Brilliant Customer Service

Had a call with customer service Emma Brooks who guided me step by step in setting up online security Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your feedback! We're so pleased to hear that Emma was able to guide you through the process of setting up online security step by step. It’s great to know that she provided clear and helpful support to ensure everything was set up properly. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

H&R Customer Service/Admin Team

I spoke with Chloe on the H&R Customer Service/Admin Team. She was extremely helpful and knowledgeable and I felt confident that she would be able to help us. Very good customer service provided H&R BS. Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Hi Tina. Thank you for your lovely feedback! We’re so glad to hear that Chloe provided you with helpful, knowledgeable service, and that you felt confident in the support she offered. It’s great to know that our team is delivering the high standard of customer service we aim for. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Excellent, friendly customer service.

Tracy was really patient with me, answering all my questions clearly and precisely, not hurrying me at any point. She was very proactive in supplying additional information. She was efficient and most helpful, a pleasure to deal with.. Excellent customer service! Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer. Thank you for sharing your wonderful feedback! We're so pleased to hear that Tracy provided such excellent service — her patience, clarity, and proactive approach are exactly the qualities we strive for in our team. It's fantastic to know that she made your experience efficient and enjoyable. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Genuinely helpful staff.

Genuinely helpful staff. Excellent customer service! Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Hi Gillian. Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve experienced helpful staff and excellent customer service. It’s always our aim to provide the best support possible, and we’re so glad we met your expectations. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Phone answered quickly by a real person who knew wha...

Phone answered quickly by a real person who knew what they were doing. The first time this has happened with a financial institution for about a decade, so thank you H&R! Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Richard. Thank you so much for your fantastic feedback! We're thrilled to hear that your call was answered quickly. We’re proud to provide that personal and efficient service, especially when it's been hard to find elsewhere. Your recognition means a lot to us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

OUTSTANDING COMPANY & SERVICE

I have been a customer of Hinckley & Rugby for nearly 5 years. From the outset their service has been excellent. Their attention to detail, professionalism and customer care is outstanding. I wish to highlight Ms ELOISE THOMPSON who is amazingly helpful and engaging. Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Evelyn. Thank you so much for your fantastic feedback! We're thrilled to hear that you’ve had such a positive experience with us over the past five years. Providing excellent service and outstanding customer care is at the heart of what we do, so it’s wonderful to know that we've met your expectations. We’re especially pleased to hear such kind words about Eloise. It's great to know she has been so helpful and engaging in assisting you — we’ll be sure to pass on your feedback to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Very friendly, dealt with everything easily.

Very friendly, dealt with everything easily. No waiting on hold. Personable and efficient. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Simon. Thank you for sharing your feedback! We're thrilled to hear that you had such a positive experience — it's great that you found our team both friendly and efficient, and that you didn’t have to wait on hold. We always strive to make things as easy and personal as possible for our members, so it's wonderful to know we hit the mark for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

The person I spoke to was extremely patient and help...

The person I spoke to was extremely patient and helpful. She was able to answer all my queries and was proactive in supplying additional information that was very useful. She was clearly spoken and easy to understand. She didn’t rush the call and didn’t make me feel I was taking up her time. She had excellent communication skills, and was friendly and polite. Great experience! Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer, Thank you for your fantastic feedback! We’re so pleased to hear that the person you spoke to provided such a positive experience. It’s wonderful to know that she was patient, proactive, and able to assist with all your queries while ensuring you felt comfortable and valued throughout the call. Clear communication and excellent service are things we take great pride in, so your kind words mean a lot to us. We’ll be sure to pass on your appreciation to the colleague involved. Thank you again for sharing your great experience! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

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