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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

fantastic service provided by knowledgeable, friendl...

fantastic service provided by knowledgeable, friendly and helpful decision makers. Deborah and Angela were both able to assist and deal with my query efficiently, providing great customer service. Speaking to people who are empowered and fully understand. The products is so helpful and also so rare these days. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Thanks again for your comments Sara, it's wonderful to hear you had such a positive experience with Angela and Deborah. Please do reach out if we can be of any further assistance and thank you for choosing the Society for your mortgage. Response date: 8th March 2024

Fantastic service - knowledgeable and helpful.

Fantastic service - knowledgeable and helpful. Deborah & Angela dealt with my query very efficiently and provided good insight. A pleasure to deal with people who are friendly, decision-makers. Would recommend the H&R team. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Hi Sara Thank you for your wonderful feedback! We're delighted to hear that Deborah and Angela provided you with fantastic friendly and efficient service. We will happily pass on your comments to the team. We appreciate your recommendation and are here whenever you need assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

The society’s way of doing things is like in Victori...

The society’s way of doing things is like in Victoria time. We are in the digital 21st century and I don’t know how the society can attract young customers or retain middle age customers. Very tick-box mentality Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that we have not met your expectations and we are currently working hard to improve our technology and processes. Thank you for your taking the time to pass on your feedback – we would be grateful if you could contact us and explain your experience in case it could help us address any issues: https://www.hrbs.co.uk/contact-us/ Response date: 8th March 2024

Great Service

My questions were answered well and met all my requirements. I had a good conversation and ended the call satisfied with what I was told. Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for sharing your positive experience. We're happy to hear that your questions were well addressed and that we met your requirements. If you ever have more inquiries, feel free to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Didn’t have to wait, in a queue to speak to an advisor.

Didn’t have to wait, in a queue to speak to an advisor. Also very helpful. Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Great to hear you had a prompt and hassle-free experience! We're glad we could assist you. If you ever need help again, just let us know. Thanks for your positive feedback! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Very helpful and efficient, clear precise informatio...

Very helpful and efficient, clear precise information and a friendly approach to service. Thank you. Reviewed on: 4th March 2024

Reply from Hinckley & Rugby Building Society Hi Loraine Thank you for taking the time to share your experience with our team and for your kind words! We're delighted to hear that our service was helpful and efficient. If you have any more questions or need assistance in the future, feel free to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Calm, Clear Response To Query

I was confused about an issue and the member of staff was extremely patient and lead me through the query very calmly and clearly. Reviewed on: 3rd March 2024

Reply from Hinckley & Rugby Building Society Hi Caroline, Thank you so much for taking the time to share your positive experience! We're very happy to hear that our mortgage team member could assist you with patience and clarity. If you ever have more questions or need assistance, feel free to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Excellent service & very helpful staff

Excellent service & very helpful staff Reviewed on: 1st March 2024

Reply from Hinckley & Rugby Building Society Hello Jaz, thank you for taking the time to pass on your comments about our mortgage team. It’s great to hear they were able to help you with your requirements and delivered excellent service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Cannot access egress mail as there is no link

Cannot access egress mail as there is no link Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Thank you for getting in touch. Egress is an external software system that allows us to send confidential information safely. Egress have let us know that they are unfortunately experiencing some issues which are impacting all users in the UK – they are working to fix the problem and they will keep us informed on their progress. Please accept our apologies for the inconvenience but be assured that your personal information is safe. We will re-send our email as soon as possible once the issues have been fixed. Response date: 29th February 2024

Fab customer service, patient, professional - nice...

Fab customer service, patient, professional - nice to talk to a real person and not someone script reading and going through the motions which is sadly the norm these days. Friendly, efficient - great service Reviewed on: 26th February 2024

Reply from Hinckley & Rugby Building Society Hi Ryan Thank you so much for taking the time to share your positive experience with our mortgage team. We are very happy to hear that you found our representatives to be patient and professional. It's always our goal to provide a genuine and friendly interaction so it's great to hear our approach is well received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

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