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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (376 reviews)

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4.56

Based on 376 reviews, last reviewed 4th Aug 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

First class customer service. . First class customer service and prompt attention. Reviewed on: 4th August 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (376)

Jo was incredibly helpful in very challenging circum...

Jo was incredibly helpful in very challenging circumstances. My wife had walked out and taken everything making it very difficult to provide some of the info needed but she put me at ease immediately and helped me to provide all of the necessary information to enable her to assist with my query. Reviewed on: 16th February 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback, great to hear we managed to help you with your query. Response date: 22nd February 2024

Phone was answered by a person hooray.

Phone was answered by a person called Simone who listened, explained, had understanding was very pleasant and professional. It was so good to speak to someone immediately who answered your call rather than the norm for a lot of other businesses where you have to click on various options and click here and there and then the line go dead. Well done Hinckley and Rugby. Reviewed on: 12th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your positive experience with Simone at Hinckley and Rugby. We're thrilled to hear that your phone call was met with such prompt and attentive service. We understand how frustrating automated systems can be, and we're committed to providing a more personal and efficient experience for our customers. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th February 2024

Friendly, informative and very helpful

Friendly, informative and very helpful Reviewed on: 9th February 2024

Reply from Hinckley & Rugby Building Society Hi Julianne, Thank you for taking the time to pass on your comments, we're delighted to hear you found our people friendly and informative. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th February 2024

Karen was lovely.

Karen was lovely. To the point, helpful but friendly. The perfect balance Reviewed on: 9th February 2024

Reply from Hinckley & Rugby Building Society Hi Ryan, thank you so much for taking the time to share your positive experience with Karen! We're delighted to hear that you were happy with the service received and will happily share your comments with Karen. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th February 2024

Getting me mixed up with another lender

Getting me mixed up with another lender Reviewed on: 3rd February 2024

Reply from Hinckley & Rugby Building Society Hi Jo - not sure if you intended to leave this review for us, however should you wish to speak to a member of our team for any clarification, please do not hesitate to get in touch, we'd be happy to help. https://www.hrbs.co.uk/contact-us/ Response date: 7th February 2024

Great Service

Thank you again Simone for being so helpful and polite. Great customer experience. Reviewed on: 30th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Ian! It's a pleasure to hear that you had a great experience with the service offered by Simone. We strive to provide helpful and polite assistance, and your positive feedback reaffirms that we're on the right track. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Filling in information on line a pain and takes so m...

Filling in information on line a pain and takes so much time Reviewed on: 23rd January 2024

Reply from Hinckley & Rugby Building Society Hi Joseph, Thank you for taking the time to get in touch and pass on your thoughts about the service you received from the Society. We’re always looking to make our processes as efficient as possible so it would be great to better understand your frustrations with the online form you refer to. Please consider getting in touch with our team at your convenience so we can discuss this. https://www.hrbs.co.uk/contact-us/ If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 24th January 2024

Excellent team member who was very helpful and knowl...

Excellent team member who was very helpful and knowledgable. Reviewed on: 19th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our mortgage team Mr Hall. We work hard to ensure our teams are equipped with all they need to help our members, so it’s great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 24th January 2024

Very polite customer service and never a problem whe...

Very polite customer service and never a problem when calling. Reviewed on: 18th January 2024

Reply from Hinckley & Rugby Building Society Hi Lee, thanks for passing on your feedback, your time and comments are appreciated. It’s great to hear you’ve been happy with the service you’ve received form our mortgage team. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Great all round customer service

All my interactions with HRBS have been handled in a very professional and friendly way. The information I have received is always easy to understand and focuses on the matter in hand. Response times to queries and actions is always very good and hold times when calling in are excellent. The call handler is always able to assist - no being passed around. Great service! Reviewed on: 17th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Craig, for taking the time to get in touch to pass on your feedback. We are always working to make our processes and services as efficient as possible and believe our members should be able to speak to our teams without frustration and unnecessary barriers. It’s heartening to hear this is what is being delivered and that it is valued. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

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