Write a review

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (443 reviews)

View other Hinckley & Rugby Building Society products

4.68

Based on 443 reviews, last reviewed 20th Apr 2026

475% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Emma was really helpful when i set my online up tal... Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (443)

Danielle Painter has been extremely helpful and pati...

Danielle Painter has been extremely helpful and patient with me :) Reviewed on: 14th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review Darren! We’re happy to hear that Danielle has been so helpful and patient throughout your mortgage journey, she’ll be delighted to know her support made a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to supporting you in the future and thank you for choosing the Society for your mortgage. Response date: 16th October 2025

Excellent service

Excellent experience from start to finish with my mortgage application Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback. We're really happy to hear that everything went smoothly with your mortgage application. Providing excellent service and making the process as stress-free as possible is exactly what we aim for. If there's anything else we can help with, please don’t hesitate to get in touch, our team would be happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for choosing the Society for your mortgage. Response date: 15th October 2025

It was good.

It was good. Very helpful and informative about how to go forward as a first time buyer, we couldn’t have made it without the help of H&R building society. Many many thanks. Reviewed on: 3rd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We’re so pleased to hear that your experience as a first-time buyer was a positive one, and that our team was able to offer the helpful and informative support you needed. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Many thanks again for choosing the Society for your mortgage — and congratulations on taking that exciting first step onto the property ladder! Response date: 6th October 2025

Jeanette and her team are excellent

Jeanette and her team are always friendly helpful and totally professional. I have banked with Hinckley and Rigby for 38 years and have always been extremely satisfied with the excellent service I have received. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you so much for your kind words - we’re absolutely delighted to hear that Jeanette and the team in Rugby continue to provide such friendly, helpful, and professional service. Being with Hinckley & Rugby for 38 years speaks volumes, and we’re truly grateful for your continued trust and loyalty over the years. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for sharing your experience and your loyalty — it means a great deal to us. Response date: 3rd October 2025

Response

Very fast response easy to work with Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Joel It’s great to hear you were happy with the speed of your application and that you find our team easy to work with. Thank you for choosing Hinckley & Rugby, we look forward to helping you in the future. Response date: 19th September 2025

Great to work with!

Have used Hinckley and Rugby for two mortgage applications now and throughout the whole process they are happy to pick up the phone and are always responsive. Both underwriters we have worked with Lauren & Becky have been excellent in working collaboratively with us in order to achieve the best outcome for our clients, our BDM Lisa is also Top Notch in helping move our deals along. As the administrator the only drawback I would say is all documents needing to be signed via a wet signature. Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Finley, Thank you so much for your kind words and for continuing to choose Hinckley & Rugby for your mortgage applications. It’s fantastic to hear that Lauren and Becky have provided such a collaborative and responsive service - we’ll be sure to pass on your lovely feedback to them. We're also delighted to hear that Lisa has been such a valuable support in progressing your cases - we agree, she really is top notch! We also really appreciate your constructive comment regarding wet signatures which will also be passed on. We wholeheartedly encourage all feedback which will ultimately help us to improve how we work with you and your clients. Thanks again for taking the time to share your experience — we truly value your partnership. Response date: 19th September 2025

RK review

early in the process but hopefull it will be good Reviewed on: 1st September 2025

Reply from Hinckley & Rugby Building Society Hello Rich, Thanks for popping on to provide us with your feedback and for choosing the Society for your mortgage. We hope all goes as planned with your application and we wish you all the very best with your new property! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

First class customer service. .

First class customer service and prompt attention. Reviewed on: 4th August 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback Geoff. We’re so pleased to hear you received first-class customer service and prompt attention. Our mortgage team will be delighted to know their support made such a positive impression. We truly appreciate you taking the time to share your experience. Please do not hesitate to reach out such you need any further assistance, and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Happy Mortgage Client

Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised. Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello David It’s wonderful to hear we could help you with your less than straightforward mortgage application. We specialise in helping customers who need a more considered, human approach to mortgages so this is music to our ears. It’s, of course, also very encouraging to hear our teams have always been helpful and delivered as promised. Should you need any assistance in future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

HRBS are wonderful.

HRBS are wonderful. Probably the best mortgage experience I have ever had Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello Onur Thank you for sharing your thoughts with us, this is, of course, wonderful to hear. We appreciate you taking the time to submit your review and we’re delighted to learn how happy you were with the service you’ve received from our mortgage team. Please do not hesitate to get in touch if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Yorkshire Building Society 4.24 from 26 reviews
Tracker Rate Mortgage
from Halifax 4.20 from 14 reviews
Mortgages
from Hanley Economic Building Society 4.84 from 336 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.86 from 2000 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub