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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Mixed experiences

The lady I dealt with the second time round, Alice, was very good and professional and called me back promptly to update me on my query. A completely different expedience to my previous call with an advisor from Hinckley and rugby who didn’t even put my query through, promised to call back with an update and after I waited a month before calling - I find out nothing had been done! Well done Alice for regaining some of the trust I lost in this bank! Reviewed on: 13th March 2026

Reply from Hinckley & Rugby Building Society Hi Jaspreet. Thank you for taking the time to pass on your feedback which will be shared with the team. I'm sorry to hear you experienced some difficulties with your initial phone call. If you need any further help or you would like to discuss this further please do not hesitate to call us on 0800 434 6343. Response date: 25th March 2026

Mortgage switch advice.

The advice I received was informative, efficient and valuable. Reviewed on: 9th March 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for your kind feedback. We’re delighted to hear that the advice you received was informative, efficient, and valuable. Providing clear and helpful guidance is very important to us, and it’s great to know we were able to meet your needs. Thanks again for your review, and feel free to reach out if you have any further questions or need assistance in the future! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Great phone call.

Great phone call. Helpful and understanding Reviewed on: 6th March 2026

Reply from Hinckley & Rugby Building Society Hi Joe, Thank you for your feedback. We’re so glad to hear that you had a positive phone call with us and that you found the support helpful and understanding. We strive to make every interaction as smooth and informative as possible, and it’s great to know we met your expectations. Thanks again for your review, and don’t hesitate to get in touch if you need further assistance! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

the team all chipped and helped us out.

the team all chipped and helped us out. The process is a bit different than with other lenders which is fine as Hinkley do take a more 'bespoke' approach. However the sales team and underwriters all communicated brilliantly Reviewed on: 5th March 2026

Reply from Hinckley & Rugby Building Society Hi Martin, Thank you for your feedback. We’re really pleased to hear that our team was able to provide the support you needed throughout the mortgage process. We pride ourselves on offering a more bespoke approach, and it’s great to know that the communication between our sales team and underwriters was clear and effective. Your comments are greatly appreciated, and we’ll be sure to pass them on to the team. Thank you again for choosing us, and we’re always here if you need further assistance in the future! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Asking for clarification on mortgage offers.

Asking for clarification on mortgage offers. Asked for a explanation of the differences. Reviewed on: 4th March 2026

Reply from Hinckley & Rugby Building Society Hi Jonathan, Thank you for your feedback. We’re happy to hear that you reached out for clarification on the mortgage offers. Understanding the differences between options is important, and we’re always here to provide clear explanations to help you make the best choice for your needs. If you have any further questions or need additional assistance, please don’t hesitate to get in touch. Thank you again for your review, and we look forward to supporting you further! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Very informative and pleasant.

Very informative and pleasant. Easy to understand and patient. Reviewed on: 27th February 2026

Reply from Hinckley & Rugby Building Society Hi Annabel. Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the service informative and easy to understand, and that the team were pleasant and patient throughout the process. We are also pleased that everything was clearly explained and at a pace that suited you. Thank you again for your kind review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

Very personable team, the support we received when g...

Very personable team, the support we received when going through a difficult time that was out of our control was just fabulous, so helpful, compassionate and understanding. We received regular calls to see how things were and if we needed support/ additional support. Speaking to the support team on the telephone was never a worrying experience. Our issues are now resolved and thankfully we are back on track. Without the support it would have certainly been a more stressful time Reviewed on: 27th February 2026

Reply from Hinckley & Rugby Building Society Hi Lesley. Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that our team were able to support you during what sounds like a very difficult time. Providing compassionate, understanding support when our members need it most is extremely important to us, so it’s wonderful to know the regular contact and reassurance from the team helped make things a little easier for you. We’re also delighted to hear that your situation has now been resolved and that you’re back on track. Your kind feedback will mean a great deal to the colleagues involved, and we’ll be sure to share your comments with them. Thank you again for your lovely review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

for my first case the experience has been underwhelm...

for my first case the experience has been underwhelming and frustrating for the following reasons - getting registered was hard work due to H & R issues , application submitted on 51% ltv LTD co BTL then due to obscure background stress test on separate btl ltd co - loan reduced to 49% ltv -challenged and told no movement , challenged again to finally get common sense applied as not difference in risk , now got it offered to be sent a really long winded way to try to get offer to view and check - also all this info has been sent along with Government moneyhelp document direct to client - as my client introduced to H & R i would expect to see what is being sent to client and also for client to also have to register and log in to try to receive offer document is painful . glad we have got it to offer but it was hard work Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi John. We are very sorry that you are unhappy with the service provided on your first case submission. A member of our Sales Team will be in contact with you so that we can discuss your application, resolve the issues that you have experienced and answer any questions you may have. Alternatively you can contact the Sales Team on 01455 894084. Response date: 26th February 2026

The operator was very kind, patient and courteous

The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Wendy. I am pleased to hear you had a positive experience with one of our staff members. Thanks very much for your kind feedback - we will be sure to pass this along. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Smooth process

my heartfelt thank you for all , you guided me through the entire process with professionalism, transparency, and patience. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Keshayini. Thank you for taking the time to share your feedback. We’re delighted to hear that our team guided you through the process with professionalism, transparency, and patience. Your kind words mean a lot to us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

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