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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

Excellent team member who was very helpful and knowl...

Excellent team member who was very helpful and knowledgable. Reviewed on: 19th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our mortgage team Mr Hall. We work hard to ensure our teams are equipped with all they need to help our members, so it’s great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 24th January 2024

Very polite customer service and never a problem whe...

Very polite customer service and never a problem when calling. Reviewed on: 18th January 2024

Reply from Hinckley & Rugby Building Society Hi Lee, thanks for passing on your feedback, your time and comments are appreciated. It’s great to hear you’ve been happy with the service you’ve received form our mortgage team. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Great all round customer service

All my interactions with HRBS have been handled in a very professional and friendly way. The information I have received is always easy to understand and focuses on the matter in hand. Response times to queries and actions is always very good and hold times when calling in are excellent. The call handler is always able to assist - no being passed around. Great service! Reviewed on: 17th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Craig, for taking the time to get in touch to pass on your feedback. We are always working to make our processes and services as efficient as possible and believe our members should be able to speak to our teams without frustration and unnecessary barriers. It’s heartening to hear this is what is being delivered and that it is valued. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Pleasent

Pleasant & very easy to communicate with Reviewed on: 12th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Mario, it’s great to hear our communications have been friendly and effective. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Mortgage Questions

Simone was helpful, knowledgeable and professional. She made time to answer my mortgage questions and ensured I was happy with the answers. She followed up by emailing information quickly. Thanks for great service today Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hello Mark, thank you so much for this feedback about the service you received from Simone in our mortgage team. We’re really happy to hear our communications were clear and timely and it’s always very encouraging to hear comments like this and a pleasure to pass them on to individuals. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Good service!

Good! Great communication! advisor we spoke with helped us with all questions we had! Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your comments. Our team works hard to provide excellent communication and support, so we're really happy to hear that you had a positive experience and that our advisor could assist you with all your questions. If you ever need anything else, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Friendly and helpful staff, don't have to wait long...

Friendly and helpful staff, don't have to wait long for your call to be answered. Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Melissa, it’s great to hear you didn’t wait long for your calls to be answered and you found our team friendly and helpful. That’s exactly the type of service we’re aiming to provide to all of our valued members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Mortgage questions swiftly answered

I spoke with Jo Tidey, from the contracts variations team regarding a query relating to the term of my mortgage. I found Joe to be super helpful and knowledgeable. Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Hi Jay, it’s always a pleasure to hear comments like this about our people. Thank you for taking the time to pass on your valuable feedback, which we will happily share with Jo and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

I have aways found all your staff to be most helpful...

I have aways found all your staff to be most helpful and informative, do not insist on e mail but will take the time to converse. It is a pleasure to deal with all star who I have had reason to speak to Reviewed on: 5th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our mortgage team. We believe it’s always worth taking the time to speak to our members and we’re really happy to hear you value that service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Great service

Simone was very pleasant, helpful and efficient Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about the service you received from Simone in our mortgage team. We will, of course, pass on your comments to Simone personally and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

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