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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (443 reviews)

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4.68

Based on 443 reviews, last reviewed 20th Apr 2026

475% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Emma was really helpful when i set my online up tal... Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (443)

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Ought to be a good experience for engaging with Hinc...

Ought to be a good experience for engaging with Hinckley and Rugby Building Society Reviewed on: 9th December 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Irfan, I am hopeful you found your experience with HRBS positive. Should you need any further assistance please do not hesitate to get in touch with the team. Response date: 11th December 2024

Good customer service

Always helpful and can an always speak to an actual person which is fairly rare these days Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Matthew Thank you for taking the time to review our services. We too believe that access to actual people, who are able to help and support our members, is important. We will continue prioritising personal service to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

Good service and criteria around foreign nationals w...

Good service and criteria around foreign nationals was excellent. Case moved along at a good speed. Only downside was there were many questions asked after the case was submitted, some were relevant but I felt some questions were not necessary. Overall good experience and would definitely use you again for future cases. Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Joe, Thanks for your feedback, we’re very happy to hear you found our foreign nationals criteria helpful. We are always looking for ways to support the ever-evolving needs of borrowers, particularly those who can struggle to find a suitable solution for their more challenging requirements. Your feedback is hugely valuable and will be shared with our team, we appreciate you taking the time to pass this on. We look forward to hearing from you again in the future. Response date: 11th November 2024

I am very happy I have very quick sorted my mortgage...

I am very happy I have very quick sorted my mortgage and I will recommend that bank for my friends and family.With this bank I don't been having so much stress and they do amazing job. Reviewed on: 4th November 2024

Reply from Hinckley & Rugby Building Society Hi Betty, Great to hear we were able to assist you with your mortgage and make the process as stress free as possible. It’s encouraging to hear you were pleased with the speed and quality of our service. Thank you for taking the time to pass on your comments, it’s always great to hear from our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Fair and clear so easy to understand

Fair and clear so easy to understand Reviewed on: 3rd November 2024

Reply from Hinckley & Rugby Building Society Hi Joe, We are committed to ensuring our communications are clear and straightforward for our members so it’s great to hear this type of feedback, thank you for taking the time to share it with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Great communication and options

Advance communication of the fixed term period coming to a was excellent and to be immediately provided with a variety of options in rates and periods was really good. Everything was set out in a way that was easy to understand. Reviewed on: 25th October 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback regarding our service as your fixed term came to an end. We’re very pleased to hear you happy with the process and we had suitable products to offer you. This is great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

Good experience

This process was really quick and the result turned out to be really good Reviewed on: 23rd October 2024

Reply from Hinckley & Rugby Building Society Hi Mandakini, Thank you for taking the time to pass on your feedback about the service you received from the Society. Great to hear you were happy with the speed of the process and of course, very importantly, the outcome. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

(Product & Services

It’s been good with happy ending, Good product and services. I will recommend to any one. Whether families , friends or-joint mortgage, it’s has been excellent service with quick decision. This is the first time I have heard about this building society . I will like to know more about where you have other braches Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Agnes, Thank you for taking the time to review our services. It’s great to hear you were happy with the speed of our decision making and service offered. We’re delighted you are keen to know more about the Society. You can find details of our branches, along with lots of other information on our website, please visit: https://www.hrbs.co.uk/branches-agencies/ If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Very difficult to deal with.

Very difficult to deal with. I’m an existing customer who has never missed a payment. I was treated like a new customer despite providing pension and savings of evidence if £600,000 and owning a house I sold for £465,000 against a £103,000 mortgage. My new house cost £362,000, Your employee thought it cost £650,000. Completely ignorant of my circumstances. I complained. You gave me a CHEQUE for £25. Uncashed! Very very poor Reviewed on: 16th September 2024

Reply from Hinckley & Rugby Building Society Hello Richard, Thank you for taking the time to pass on your comments about the service you received from the Society. We are very sorry to hear you have been left feeling disappointed with our understanding of your situation. Thank you for leaving us your contact details, someone from our team will be in touch to discuss this with you. Response date: 23rd September 2024

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