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Hannah Matthews

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Phenomenal completion team!

I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really went above and beyond. Reviewed on: 12th December 2025

Reply from Hinckley & Rugby Building Society Hi Hannah. Thank you very much for taking the time to share this feedback. We’re delighted to hear about your positive experience with our completions team. Your kind comments about Callum and Danielle will be shared with them and the wider team — they’ll be thrilled to know their efforts and commitment to going above and beyond made such a positive difference. We really appreciate you letting us know and thank you for choosing our Building Society. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

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