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Paul D

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All reviews (2)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Empathetic and effective response

Needing to make a payment as matter of urgency the response was sympathetic, controlled and effective. Very reassuring. Reviewed on: 9th September 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re really pleased to hear that our team was able to support you when you needed to make an urgent payment. It’s reassuring to know that you found the response sympathetic, calm and effective, and that we were able to give you confidence at what could have been a stressful time. We’ll be sure to share your kind comments with the team. Thank you for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

Review of the Hinckley & Rugby Building Society, Mortgages:

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Mortgage switch advice.

The advice I received was informative, efficient and valuable. Reviewed on: 9th March 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for your kind feedback. We’re delighted to hear that the advice you received was informative, efficient, and valuable. Providing clear and helpful guidance is very important to us, and it’s great to know we were able to meet your needs. Thanks again for your review, and feel free to reach out if you have any further questions or need assistance in the future! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

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