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Lynne

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Great staff but processes are antiquated & outdated.

Staff are really friendly and helpful but some of the prices are antiquated and outdated. I don't want to be given a cheque if I want to withdraw funds but don't have a pre registered bank account to transfer into. Reviewed on: 21st March 2026

Reply from Hinckley & Rugby Building Society Hi Lynne. Thank you for your feedback and 5* review! We’re so glad to hear that you find our staff friendly and helpful. We understand your concerns about one of our processes and your comment is certainly helpful. We’ll make sure it’s passed on for consideration. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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