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Review of the Hinckley & Rugby Building Society, Mortgages:

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Brilliant Customer Service

Had a call with customer service Emma Brooks who guided me step by step in setting up online security Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your feedback! We're so pleased to hear that Emma was able to guide you through the process of setting up online security step by step. It’s great to know that she provided clear and helpful support to ensure everything was set up properly. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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