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Brian E

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Review of the Hinckley & Rugby Building Society, Mortgages:

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excellent customer service

excellent customer service ( in contrast to an earlier call to a UK bank customer service which failed to deal with a simple enquiry, and struggled with language).Alice dealt with my log-in problem, and stayed on the line to check it was now working ok. A friendly, satisfactory call. Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Hi Brian. Thank you for your wonderful feedback! We’re so glad to hear that Alice was able to resolve your log-in issue and that she provided friendly and thorough support. We always strive to make sure our service stands out, and it’s great to know that you had a positive experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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