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Review of the Hinckley & Rugby Building Society, Mortgages:

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Slow, poor value and unhelpful

Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multiple times. Made the already stressful process of renovating a house even more challenging than it needed to be. Largely unhelpful throughout. Reviewed on: 24th May 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that our service has not met your expectations. Thank you for your taking the time to pass on your feedback – we would be very grateful if you could contact us so that we can discuss the processing of your application, we’re keen to learn from past experiences and address areas we could improve: https://www.hrbs.co.uk/contact-us/ Response date: 28th May 2024

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