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Ravinder S

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Outstanding support

In December i lost my husband and Louise from H&R has been the person who has supported me regarding my mortgage. She has been outstanding and so helpful that i don't think during this difficult time i would have managed regarding my home and the mortgage. She called me very regularly and her support and encouraging words have been incredable and knowing that she is only on the end of the phone has meant more than any family member calling to check in. She is a credit to the company and a very outstanding and warm human who was very understanding and interested in us as a family and empathic to our grief. Reviewed on: 3rd September 2026

Reply from Hinckley & Rugby Building Society Hi Ravinder, Thank you so much for sharing this incredibly heartfelt feedback. We’re truly sorry for your loss, and we’re so pleased to hear that Louise was able to provide you with the care, understanding and support you needed during such a difficult time. It means a great deal to hear that Louise’s regular calls, encouragement and reassurance helped you feel supported and gave you confidence when dealing with your mortgage and your home. We’ll make sure your wonderful comments are shared with Louise – we know they will mean a great deal to her. Providing a personal and caring service to our members, particularly when they are going through challenging times, is something we feel very strongly about. Thank you for taking the time to recognise Louise and the difference she has made to you and your family. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

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