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Shona M

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All reviews (2)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Good service through every stage of my mortgage thro...

Good service through every stage of my mortgage through to redemption Reviewed on: 8th October 2026

Reply from Hinckley & Rugby Building Society Hi Shona, Thank you for taking the time to share your feedback. We're delighted to hear that you received good service throughout every stage of your mortgage journey, from application right through to redemption. We understand that a mortgage is an important financial commitment, and we're pleased that our team was able to support you along the way. Your kind comments are greatly appreciated and will be shared with our colleagues. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th October 2026

Review of the Hinckley & Rugby Building Society, Mortgages:

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Handled a slightly complex issue politely and profes...

Handled a slightly complex issue politely and professionally Reviewed on: 4th September 2026

Reply from Hinckley & Rugby Building Society Hi Shona, Thank you for taking the time to leave us your feedback. We’re really pleased to hear that our team were able to help with your query and handled what was a slightly complex issue in a polite and professional way. We’re proud of the care our colleagues take when supporting our members, and we’ll be sure to share your kind comments with the team. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

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